Dear Home Office,
Could you please provide information on:
1) How many BRP replacement cases were not decided within declared service standard of 8 weeks in September, October and November 2020;
2) How many BRP replacement applications were made in September, how many of them were resolved and how many of them are still awaiting decision in December 2020;
3) Plans of Home Office to improve its ability to meet service standard for BRP replacements;
4) Suggested process for individuals to get status update information on their applications, when service standard is not respected.
I'm interested in publication of this information, as it will inform applicants on Home Office ability to respect BRP replacement service standard during covid-19 pandemics and better coordinate their plans.
My personal BRP replacement application was made on 7th of September and unfortunately it is not decided yet after 12 weeks of waiting.
Thank you for contacting the Home Office Freedom of Information Requests
This is to acknowledge receipt of your email.
Thank you for contacting the Home Office with your request.
This has been assigned to a caseworker (case ref 61645). We will aim to send you a full response by 14/01/2021 which is twenty working days from the date we received your request.
If you have any questions then please do not hesitate to contact us.
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Dear Mr. Alfrov,
Please find attached a letter in response to your FOI request of 11
Customer Performance and Improvement
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