Dear Home Office,

Could you please provide information on:
1) How many BRP replacement cases were not decided within declared service standard of 8 weeks in September, October and November 2020;
2) How many BRP replacement applications were made in September, how many of them were resolved and how many of them are still awaiting decision in December 2020;
3) Plans of Home Office to improve its ability to meet service standard for BRP replacements;
4) Suggested process for individuals to get status update information on their applications, when service standard is not respected.

I'm interested in publication of this information, as it will inform applicants on Home Office ability to respect BRP replacement service standard during covid-19 pandemics and better coordinate their plans.

My personal BRP replacement application was made on 7th of September and unfortunately it is not decided yet after 12 weeks of waiting.

Yours faithfully,

FOI Requests, Home Office

Thank you for contacting the Home Office  Freedom of Information Requests

This is to acknowledge  receipt of your email.

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FOI Requests, Home Office

Mr. Alfrov,

Thank you for contacting the Home Office with your request.

This has been assigned to a caseworker (case ref 61645). We will aim to send you a full response by 14/01/2021 which is twenty working days from the date we received your request.

If you have any questions then please do not hesitate to contact us.

Thank you,

P. Zebedee
FOI Requests
Home Office

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FOI Responses, Home Office

3 Attachments



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Dear Mr. Alfrov,


Please find attached a letter in response to your FOI request of 11
December 2020.


Yours sincerely



Customer Performance and Improvement




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