BRP Redirection - Service undelivered

Rohit Ammal Kaitheri made this Freedom of Information request to Post Office Limited

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Rohit Ammal Kaitheri

Dear Post Office Limited,

This is regarding BRP redirection service from an indefinitely closed post office, eg. Newcastle under Lyme, ST5 1PN, to an open Post Office, eg., Manchester Spring Gardens Post Office M2 1BB.
The Manager at M2 1BB Post Office claims the service cannot be delivered unless the Post Office Manager at ST5 1PN responds. In case of Post Office indefinitely closed due to Covid19 spread risk, as per procedure set out for Post Office staff, is the Manager at the said Post Office not obligated to respond to any email from official emails sent by other open Post Offices.

In case of non-response from the Manager of the closed Post Office, what is the plan charted out by Post Office Management to recover all the pending works or mitigate further delays such as these?

Yours faithfully,

Rohit Ammal Kaitheri

Information Rights Team, Post Office Limited

Our ref: FOI2021/00098

Dear Rohit Ammal Kaitheri,

Thank you for your request for information which was received on 17th
February. Your request is being considered under the terms of the Freedom
of Information Act 2000.

The Act requires that a response must be given promptly, and in any event
within 20 working days. We will therefore reply at the latest by 18th
March.

Please note that due to members of the Information Rights team being
absent due to Covid-19, it is taking longer to process information
requests at this time and regrettably we may be unable to respond to your
request by the due date identified above. We are progressing information
requests as quickly as possible in these circumstances and apologise for
any delay.

Please remember to quote the reference number above in any future
communications.

Yours sincerely,

Jackie Lawrence

Information Rights Team

Finsbury Dials

20 Finsbury Street

London

EC2Y 9AQ

Information Rights Team, Post Office Limited

1 Attachment

Dear Rohit Ammal Kaitheri,

Please find the response attached to your Freedom of Information request.

Regards,

Jackie Lawrence

Information Rights Team

Ground Floor

Finsbury Dials

20 Finsbury Street

London EC2Y 9AQ