BRP Delivery Information

Currently waiting for a response from Home Office, they should respond promptly and normally no later than (details).

Dear Home Office,

I would like to know how long, on average, that it is taking to deliver BRPs in the past two months.
Also, I would like to know if some postcodes are prioritised in the delivery of BRPs. I have a case where some have gotten their decision letters later and have received their BRPs within the 10 day timeframe, whereas others who got a decision earlier are still waiting for their BRPs; they have not even gotten a consignment number. I am one of the latter as at today.

I believe this information would assist in further enquiries to know what is happening and request further help, if necessary. At the same time, this may flag some potential errors and lead to improved quality of service. Thank you.

Yours faithfully,

Anuoluwapo A Adewuyi

FOI Requests, Home Office

Thank you for contacting the Home Office  Freedom of Information Requests
Mailbox.

This is to acknowledge  receipt of your email.

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FOI Requests, Home Office

Anuoluwapo A Adewuyi,

Thank you for contacting the Home Office with your request.

This has been assigned to a caseworker (case ref 61872). We will aim to send you a full response by 01/02/2021 which is twenty working days from the date we received your request.

If you have any questions then please do not hesitate to contact us.

Thank you,

P. Zebedee
FOI Requests
Home Office

-----Original Message-----
From: A.A. Adewuyi <[FOI #715141 email]>
Sent: 31 December 2020 14:20
To: FOI Requests <[Home Office request email]>
Subject: 61872 - Freedom of Information request - BRP Delivery Information

Dear Home Office,

I would like to know how long, on average, that it is taking to deliver BRPs in the past two months.
Also, I would like to know if some postcodes are prioritised in the delivery of BRPs. I have a case where some have gotten their decision letters later and have received their BRPs within the 10 day timeframe, whereas others who got a decision earlier are still waiting for their BRPs; they have not even gotten a consignment number. I am one of the latter as at today.

I believe this information would assist in further enquiries to know what is happening and request further help, if necessary. At the same time, this may flag some potential errors and lead to improved quality of service. Thank you.

Yours faithfully,

Anuoluwapo A Adewuyi

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[FOI #715141 email]

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FOI Responses, Home Office

1 Attachment

Dear Sir or Madam

 

FOI 61872

 

Please find attached a letter in response to your FOI request of 31
December 2021.

 

Yours sincerely

 

CCT FOI

Customer Performance and Improvement

 

 

 

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Dear Home Office,

Thank you for your reply, from which it would it seem that only less than 5% of BRPs are not delivered at first attempt. If this is the case, why aren't these "minority" of cases contacted promptly and informed of the reasons for the delay, as would be apt? For example, in my case, I have not yet gotten a consignment number, more than 20 working days after; I have used the online BRP not yet arrived form and I have not received a reply. Meanwhile those that I know in other areas, especially the capital, who got a decision after mine in the same category have all gotten their BRPs.

Would it be that the Home Office keeps these cases on the back burner?

Yours faithfully,

A.A. Adewuyi

FOI Requests, Home Office

Thank you for contacting the Home Office  Freedom of Information Requests
Mailbox.

This is to acknowledge  receipt of your email.

**********************************************************************
This email and any files transmitted with it are private and intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please return it to the address
it came from telling them it is not for you and then delete it from your
system.
This email message has been swept for computer viruses.
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FOI Requests, Home Office

A.A. Adewuyi,

Thank you for contacting the Home Office with your request.

This has been assigned to a caseworker (case ref 62062). We will aim to send you a full response by 11/02/2021 which is twenty working days from the date we received your request.

If you have any questions then please do not hesitate to contact us.

Thank you,

P. Zebedee
FOI Requests
Home Office

-----Original Message-----
From: A.A. Adewuyi <[FOI #715141 email]>
Sent: 14 January 2021 13:29
To: FOI Requests <[Home Office request email]>
Subject: 62062 - Internal review of Freedom of Information request - BRP Delivery Information

Dear Home Office,

Thank you for your reply, from which it would it seem that only less than 5% of BRPs are not delivered at first attempt. If this is the case, why aren't these "minority" of cases contacted promptly and informed of the reasons for the delay, as would be apt? For example, in my case, I have not yet gotten a consignment number, more than 20 working days after; I have used the online BRP not yet arrived form and I have not received a reply. Meanwhile those that I know in other areas, especially the capital, who got a decision after mine in the same category have all gotten their BRPs.

Would it be that the Home Office keeps these cases on the back burner?

Yours faithfully,

A.A. Adewuyi

-----Original Message-----

Dear Sir or Madam

FOI 61872

Please find attached a letter in response to your FOI request of 31

December 2021.

Yours sincerely

CCT FOI

Customer Performance and Improvement

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[FOI #715141 email]

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:

https://eur01.safelinks.protection.outlo...

For more detailed guidance on safely disclosing information, read the latest advice from the ICO:

https://eur01.safelinks.protection.outlo...

Please note that in some cases publication of requests and responses will be delayed.

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

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This email and any files transmitted with it are private and intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please return it to the address
it came from telling them it is not for you and then delete it from your system.
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FOI Requests, Home Office

A.A. Adewuyi,

Contrary to the acknowledgment you were sent on 14 January 2021, please be aware that your correspondence is no longer being handled in accordance with the provisions of the Freedom of Information Act and will instead be processed as 'Business as Usual'. As a result, FoI 62062 has now been cancelled and you should expect to receive a full response in due course.

Regards,

P. Zebedee
FOI Requests
Home Office

-----Original Message-----
From: FOI Requests
Sent: 14 January 2021 15:11
To: A.A. Adewuyi <[FOI #715141 email]>
Subject: FoI Case Ref 62062 - (AA Adewuyi) - Acknowledgment

A.A. Adewuyi,

Thank you for contacting the Home Office with your request.

This has been assigned to a caseworker (case ref 62062). We will aim to send you a full response by 11/02/2021 which is twenty working days from the date we received your request.

If you have any questions then please do not hesitate to contact us.

Thank you,

P. Zebedee
FOI Requests
Home Office

-----Original Message-----
From: A.A. Adewuyi <[FOI #715141 email]>
Sent: 14 January 2021 13:29
To: FOI Requests <[Home Office request email]>
Subject: 62062 - Internal review of Freedom of Information request - BRP Delivery Information

Dear Home Office,

Thank you for your reply, from which it would it seem that only less than 5% of BRPs are not delivered at first attempt. If this is the case, why aren't these "minority" of cases contacted promptly and informed of the reasons for the delay, as would be apt? For example, in my case, I have not yet gotten a consignment number, more than 20 working days after; I have used the online BRP not yet arrived form and I have not received a reply. Meanwhile those that I know in other areas, especially the capital, who got a decision after mine in the same category have all gotten their BRPs.

Would it be that the Home Office keeps these cases on the back burner?

Yours faithfully,

A.A. Adewuyi

-----Original Message-----

Dear Sir or Madam

FOI 61872

Please find attached a letter in response to your FOI request of 31

December 2021.

Yours sincerely

CCT FOI

Customer Performance and Improvement

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[FOI #715141 email]

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:

https://eur01.safelinks.protection.outlo...

For more detailed guidance on safely disclosing information, read the latest advice from the ICO:

https://eur01.safelinks.protection.outlo...

Please note that in some cases publication of requests and responses will be delayed.

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

**********************************************************************
This email and any files transmitted with it are private and intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please return it to the address
it came from telling them it is not for you and then delete it from your system.
This email message has been swept for computer viruses.
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Digital Correspondence Allocation Team, Home Office

Dear Sir/Madam,

Thank you for your e-mail of 31 December 2020.

Our response to your enquiry will involve asking for or disclosing your personal data. We cannot do this via 'WhatDoTheyKnow.com', which is a public website. I would therefore be grateful if you would let us have your personal e-mail to which we can reply.

Please also refer to our website for guidance by using this link:

https://www.gov.uk/homeoffice

In accordance with the new data regulations we have updated our Privacy Information Notice and you can find out more by going to:

https://www.gov.uk/government/publicatio...

Or:

https://www.gov.uk/government/organisati...

Yours faithfully,

UK Visas and Immigration

-----Original Message-----
From: A.A. Adewuyi <[FOI #715141 email]>
Sent: 31 December 2020 14:20
To: FOI Requests <[Home Office request email]>
Subject: 61872 - Freedom of Information request - BRP Delivery Information

Dear Home Office,

I would like to know how long, on average, that it is taking to deliver BRPs in the past two months.
Also, I would like to know if some postcodes are prioritised in the delivery of BRPs. I have a case where some have gotten their decision letters later and have received their BRPs within the 10 day timeframe, whereas others who got a decision earlier are still waiting for their BRPs; they have not even gotten a consignment number. I am one of the latter as at today.

I believe this information would assist in further enquiries to know what is happening and request further help, if necessary. At the same time, this may flag some potential errors and lead to improved quality of service. Thank you.

Yours faithfully,

Anuoluwapo A Adewuyi

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #715141 email]

Is [Home Office request email] the wrong address for Freedom of Information requests to Home Office? If so, please contact us using this form:
https://eur01.safelinks.protection.outlo...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://eur01.safelinks.protection.outlo...

For more detailed guidance on safely disclosing information, read the latest advice from the ICO:
https://eur01.safelinks.protection.outlo...

Please note that in some cases publication of requests and responses will be delayed.

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

**********************************************************************
This email and any files transmitted with it are private and intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please return it to the address
it came from telling them it is not for you and then delete it from your system.
This email message has been swept for computer viruses.
**********************************************************************

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Dear Digital Correspondence Allocation Team,

Thank you for you reply. I have sent the information that you requested privately using my personal email address and the subject of this request as the subject of the email.

I hope to hear from you soon.

Yours sincerely,

A.A. Adewuyi

Dear Digital Correspondence Allocation Team,

Following up from my previous communication, I have sent the details you requested privately. I have also tried following up with the contact centre who keep telling me to submit a new enquiry. I have already done this twice with no response, and this is over a month now! I will appreciate it if I received a helpful response to help resolve this, even if the consignment number in the first instance. Thank you.

Yours sincerely,

A.A. Adewuyi