BRP card issue & delivery delay for Case ID 020865731

Response to this request is long overdue. By law, under all circumstances, Home Office should have responded by now (details). You can complain by requesting an internal review.

Dear Home Office,

My application has been granted on 13th of Decemeber'2016. Its about 20 days has been past that BRP hasn't arrived.

An email has been sent from my solicitors to [email address] requesting to speeding up to issue my BRP. Also I have already submitted the application online at https://www.gov.uk/biometric-residence-p... and they sent me the reply as follows:
'Thank you for the inquiry regarding the delivery of the Biometric Residence Permit (BRP).
We can confirm that the BRP has been produced recently and should be out for delivery within 10 working days.'
Till today no sign of my BRP card. I am clueless about where my BRP card is and whether or not I am going to receive it in the next couple of days or not? There is no transparency when it comes to information available on this.

I have very urgently need to travel to my home country to see my family. Two of my family’s member has passed way within a month. They are all waiting for me.
Could you please advice how long i have to wait to receive my BRP??

Please advice.

Yours faithfully,
K M M Malik