Britannia Centre Car Park

Rose Cullingford made this Freedom of Information request to Hinckley and Bosworth Borough Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Hinckley and Bosworth Borough Council did not have the information requested.

Dear Hinckley and Bosworth Borough Council,
Sir
What information is available to clarify for the Britannia Centre Car Park:
1) Who dictates policy issues and the rules that are applied (e.g. charge rates, charge concessions, blue badge accommodation etc.)?
2) Who (within local government) has responsibly for ensuring the rules are enforced?
3) Who manages the facility on a day to day basis (local authority, contractor etc.)? If a contractor,
a. who hold the contract?
b. What and how frequently does the contractor report on their activities to support the fees they levy.
4) What penalty measures are applied to infringement (fines, wheel clamps etc.), how can they be pursued within law and who would initiate a prosecution?
5) What data is collected in relation to the operation (no. tickets issued by reason, no. fines issues/appealed/collected etc.). Note I do not want the data itself at this stage, just a list of what it covers.
6) The annual financial position for the most recent 12m period – revenue by type, expenditure by type and profit/loss.

Yours faithfully,

Rose Cullingford

Natalie Browne, Hinckley and Bosworth Borough Council

1 Attachment

Dear Rose

 

Freedom of Information Act 2000 request: 4537

 

I acknowledge your request for information received on 12 December 2017.

 

Your request is being considered and you will receive the information
requested within the statutory timescale of 20 working days as defined by
the Freedom of Information Act 2000, subject to the information not being
exempt or containing a reference to a third party.

 

If appropriate, the information may be provided in paper copy, normal font
size. If you require alternative formats, for example: language, audio or
large print, please let me know.

 

Kind Regards

 

Natalie Browne

Communications and Freedom of Information Support Officer

The Hinckley Hub

Rugby Road

Hinckley

Leics, LE10 0FR

[1][email address]

01455 255773

 

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Visit us online: www.hinckley-bosworth.gov.uk
Main office: Hinckley Hub, Rugby Road, Hinckley, Leics LE10 0FR. Main
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References

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1. mailto:[email address]

Faye Biddles, Hinckley and Bosworth Borough Council

Dear Rose

 

Re: Freedom of Information request, our ref: 4537

 

Thank you for your request for information in regards to Britannia Centre
Car Park. Hinckley & Bosworth Borough Council does not hold the
information within the scope of your request. The car park is operated by
National Car Parks Ltd.

 

Kind regards

 

Faye Biddles

Information Governance Officer

Hinckley & Bosworth Borough Council

Hinckley Hub, Rugby Road, Hinckley, LE10 0FR

Telephone: 01455 255745

Email: [1][email address]  

 

This email and any files sent with it are confidential.
If this email isn't intended for you, please notify the sender immediately
and then permanently delete it.
You must not read, print, store, disclose, copy or take any other action
in respect of this email.
 
We routinely monitor incoming and outgoing email messages to ensure they
comply with Hinckley & Bosworth Borough Council's policy on the use of
electronic communications.
The contents of emails may have to be disclosed to a request under the
Data Protection Act 1998, Freedom of Information Act 2000 and/or the
Environmental Information Regulations 2004.
The views expressed by the author may not necessarily reflect the views or
policies of Hinckley & Bosworth Borough Council.
Attachments to email messages may contain viruses that may damage your
system.
Whilst Hinckley & Bosworth Borough Council has taken every reasonable
precaution to minimise this risk, we cannot accept any liability for any
damage you suffer as a result.
You are advised to carry out your own virus checks before opening any
attachment.
Save paper - only print this email if necessary.
Visit us online: www.hinckley-bosworth.gov.uk
Main office: Hinckley Hub, Rugby Road, Hinckley, Leics LE10 0FR. Main
switchboard: 01455 238141

References

Visible links
1. mailto:[email address]

Dear Faye Biddles,
Surprising but nevertheless thank you for the response. Could you please just clarify:
1) Whether or not NCP owns the car park and if not with whom do they hold the contract?
2) That HBBC has no involvement whatsoever in the way the car park is managed or operated. This would mean that, for example, that NCP can charge whatever rates it chooses even if they are out of line with council policy and rates elsewhere in the town.

Yours sincerely,

Rose Cullingford

Faye Biddles, Hinckley and Bosworth Borough Council

Please be advised that I am currently out of the office and shall return
on Monday, 15 January 2018 from 9:30 am. For DPA enquiries please contact
Aftab Razzaq T. 01455 2555621 [email address]  or
Tom Walsh T. 01455 2555802 [email address]

 

Faye Biddles, Hinckley and Bosworth Borough Council

Dear Rose,

The Freedom of Information Act (FOIA) serves to provide an individual the right to access recorded information (other than their own personal data) held by public authorities. The FOIA does not require public authorities to generate information or to answer questions, provide explanations or give opinions, unless this is recorded information that they already hold. It is not open to narrative discourse, conjecture or non-specific correspondence which cannot be processed under the FOIA. Only responses based on hard copy documents held by the council can be provided under the legislation.

Hinckley & Bosworth Borough Council does not hold any information in relation to this car park, we have no involvement in the management or operation of the car park. Ownership of the car park can be found by contacting the Land Registry.

Kind regards

Faye Biddles
Information Governance Officer
Hinckley & Bosworth Borough Council
Hinckley Hub, Rugby Road, Hinckley, LE10 0FR
Telephone: 01455 255745
Email: [email address]

show quoted sections

Dear Hinckley and Bosworth Borough Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Hinckley and Bosworth Borough Council's handling of my FOI request 'Britannia Centre Car Park'.
Your unhelpful response may be in line with the letter of the legislation but is most certainly not in line with its spirit. I would refer you to the ICO website where it is clear that public bodies are expected to be as helpful as possible.
I have not asked you for opinions etc., just for any written information you may have which is of course within the scope of the legislation. As I’m sure you know the Act covers ANY documentation – emails, minutes etc. internal & external. I am requesting an internal review as I cannot accept that HBBC holds no information whatsoever in relation to what I have requested.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/b...

Yours faithfully,

Rose Cullingford

Julie Kenny, Hinckley and Bosworth Borough Council

Dear Rose Cullingford,

I have reviewed the handling of your request and my findings are as follows; my colleague, Faye Biddles, was correct in that this car park is not owned by HBBC, so unfortunately we were unable to answer your FOI request. In her response of 15 January 2018, Ms Biddles stated that this information was not held and quoted guidelines published by the Information Commissioner as to why we cannot answer requests for information not held in hard copy by the council. As the guidelines are taken directly from the ICO, I do not agree that there was a breach of Section 16 of the Freedom of Information Act. At no time did Ms Biddles intend her response to be misread as unhelpful, and for this she apologises.

For clarity, the car park is operated by NCP who would have the financial and operational data you require. They are able to set their won charges regardless of the charges levied by the Borough Council in its car parks. May I suggest you contact them to gain the relevant information (contact details below):

National Car Parks Ltd
Saffron Court
14B St.Cross Street
London
EC1N 8XA
Customer Contact Centre:0345 050 7080
Email: [email address]
Online contact form: https://www.ncp.co.uk/help-centre/contac...

Many thanks,

Julie

Julie Kenny
Director (Corporate Services)
Monitoring Officer
Hinckley & Bosworth Borough Council
01455 255985
07966 131272

-------------------------------------------
From: Rose Cullingford[SMTP:[email address]]
Sent: 15 January 2018 11:24:50
To: Access2info
Subject: Internal review of Freedom of Information request - Britannia Centre Car Park Auto forwarded by a Rule

Dear Hinckley and Bosworth Borough Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Hinckley and Bosworth Borough Council's handling of my FOI request 'Britannia Centre Car Park'.
Your unhelpful response may be in line with the letter of the legislation but is most certainly not in line with its spirit. I would refer you to the ICO website where it is clear that public bodies are expected to be as helpful as possible.
I have not asked you for opinions etc., just for any written information you may have which is of course within the scope of the legislation. As I’m sure you know the Act covers ANY documentation – emails, minutes etc. internal & external. I am requesting an internal review as I cannot accept that HBBC holds no information whatsoever in relation to what I have requested.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/b...

Yours faithfully,

Rose Cullingford

show quoted sections

Dear Julie Kenny,
Thank you for your latest response - it contains the clarity missing previously.

Yours sincerely,

Rose Cullingford