Boscastle automated flood warnings
Karin Mabberley made this Freedom of Information request to Environment Agency This request has been closed to new correspondence. Contact us if you think it should be reopened.
Dear Environment Agency,
This year, 2018, will be the 14 year anniversary of the Boscastle floods and automated flood warnings are still not in place for the area.
Please provide copies of all internal correspondence regarding the implementation of automated flood warnings for residents likely to be affected by future flash flooding incidents so that the reasons for the delay and names of persons bearing responsibility for it can be entered into the public record.
Yours faithfully,
Karin Mabberley
Please note this is an auto reply message.
Thank you – the Environment Agency has received your email.
For information on what you can expect from us and our full service
commitment to you then please visit our website:
[1]https://www.gov.uk/government/publicatio...
Freedom of Information Act and Environmental Information Regulations state
that a public authority must respond to requests for information within 20
working days however we always aim to provide an answer as soon as we can.
Usually we make no charge for providing information. In some cases we may
make a charge for licensed re-use of our data. Where this is the case, we
will notify you in advance.
Environmental Incident
If your email was to report an environmental incident i.e. pollution, fish
in distress, dumping of hazardous waste etc. then please call our
Freephone 24 hour Incident Hotline on 0800 80 70 60. For more details
about incident reporting please see our website:
[2]https://www.gov.uk/report-an-environment...
Kind Regards,
National Customer Contact Centre - Part of National Operations Services
( Tel: 03708 506 506
: Web Site: [3]www.gov.uk/environment-agency
Click an icon to keep in touch with us:-
[4]cid:image001.gif@01CD381F.E4C21A40[5]cid:image002.gif@01CD381F.E4C21A40[6]cid:image003.gif@01CD381F.E4C21A40[7]cid:image004.gif@01CD381F.E4C21A40[8]cid:image005.gif@01CD381F.E4C21A40
Information in this message may be confidential and may be legally privileged. If you have received this message by mistake, please notify the sender immediately, delete it and do not copy it to anyone else.
We have checked this email and its attachments for viruses. But you should still check any attachment before opening it.
We may have to make this message and any reply to it public if asked to under the Freedom of Information Act, Data Protection Act or for litigation. Email messages and attachments sent to or from any Environment Agency address may also be accessed by someone other than the sender or recipient, for business purposes.
Click [9]here to report this email as spam
References
Visible links
1. https://www.gov.uk/government/publicatio...
2. https://www.gov.uk/report-an-environment...
3. http://www.gov.uk/environment-agency
4. http://www.facebook.com/environmentagenc...
5. http://www.twitter.com/EnvAgency
6. http://www.youtube.com/EnvironmentAgencyTV
7. http://www.flickr.com/photos/environment...
8. http://www.linkedin.com/company/environm...
9. Warning: Report the message as spam
https://mail1.environment-agency.gov.uk:...
180221/AC05
Dear Karin,
I have passed your e-mail to the local customer team who will deal with
your request.
The Freedom of Information Act and Environmental Information Regulations
state that a public authority must respond to requests for information
within 20 working days, but we aim to respond to all enquiries as quickly
as we can.
You can find more information about our service commitment by clicking on
the link below:
[1]https://www.gov.uk/government/publicatio...
You can contact our customer team directly on the contact details below,
or call the National Customer Contact Centre on 03708 506506 who will
transfer you to the area team.
Please quote your enquiry reference 180221/AC05 in any correspondence with
us regarding this matter.
Customers and Engagement
Environment Agency
Devon, Cornwall and the Isles of Scilly Area
Manley House
Kestrel Way
Exeter.
EX2 7LQ
Yours sincerely,
National Customer Email Team
Customer Service Advisor,
Email Management Unit,
NCCC Contact Centre Services - Part of Operations, Regulation & Customer
( Tel: 03708 506 506
: Web Site: [2]www.gov.uk/environment-agency
Click an icon to keep in touch with us:-
[3]cid:image003.gif@01D39118.2E87A300[4]cid:image004.png@01D39118.2E87A300[5]cid:image005.gif@01D39118.2E87A300[6]cid:image006.gif@01D39118.2E87A300[7]cid:image007.gif@01D39118.2E87A300
ENQ18/DCIS/76885
Dear Karin
Thank you for your email below.
The Freedom of Information Act and Environmental Information Regulations
state that a public authority must respond to requests for information
within 20 working days. We always aim to provide an answer as soon as we
can.
For further information on what you can expect from us and our full
service commitment to you, please click the link below:
[1]https://www.gov.uk/government/publicatio...
Regards
Corinne Moyse
Customer & Engagement, Devon, Cornwall & Isles of Scilly
Manley House, Kestrel Way, Exeter, EX2 7LQ
0208 474 8704
DCIS[Environment Agency request email]
Dear Karin
Thank you for your email below.
We respond to requests under the Freedom of Information Act 2000 and
Environmental Information Regulations 2004.
Please find attached, a draft response on behalf of the DCS FR Team to
your enquiry (Ref:ENQ18/DCIS/76885), along with supporting evidence.
Please refer to [1]Open Government Licence which explains the permitted
use of this information.
Please get in touch if you have any further queries or contact us within
two months if you’d like us to review the information we have sent.
We really value your thoughts on how we are doing and will always make
changes where we can to improve our service. Please click on the link
below and fill in our survey.
[2]http://www.smartsurvey.co.uk/s/Environme...
Thankyou
Kind Regards
Caran Gale
Customer & Engagement Enquiries Officer
Customer & Engagement Team (Devon, Cornwall & Isles of Scilly)
Environment Agency, Manley House
Kestrel Way, Exeter, EX2 7LQ
Internal: 48 280
External: 02084748280
[3][email address]
[4]cid:image013.gif@01D321A9.90C62250[5]cid:image014.gif@01D321A9.90C62250[6]cid:image015.gif@01D321A9.90C62250[7]cid:image016.gif@01D321A9.90C62250[8]cid:image017.gif@01D321A9.90C62250
[9]cid:image018.png@01D321A9.90C62250
Dear DCIS Enquiries,
Thank you for the information you sent me. Unfortunately it does not relate to my request which concerned *Automated* flood warnings. For clarity, an automated flood warning is when the telemetry monitoring river levels generates an alert - as a result of fast rising river levels in a flash flood event - and these alerts are translated into warnings that are quickly and automatically disseminated to at-risk homes and businesses by the flood warning system without human intervention. I understand that your colleagues in Wales have been able to respond to the need for automated flood warnings in areas likely to be hit by flash floods but that Environment Agency, some 14 years after the Boscastle tragedy, has not. It is this delay that is the subject of my request.
Yours sincerely,
Karin Mabberley
Dear Ms Mabberley
I am sorry that you feel our response has not fully answered your questions. I have passed your email to the team to review and will respond as soon as possible.
Kind regards
Lynda Francis
Customer & Engagement, Devon & Cornwall
Manley House, Kestrel Way, Exeter,EX2 7LQ
Direct Dial: (+44) 020847 46286
Email: DCIS[Environment Agency request email]
Open Data - achieving our outcomes through others
Dear Karin
Thank you for your email below.
We respond to requests under the Freedom of Information Act 2000 and
Environmental Information Regulations 2004.
I enclose a response from our technical adviser to your updated request
regarding an automated flood warning service for Boscastle. Please refer
to [1]Open Government Licence which explains the permitted use of this
information.
Please get in touch if you have any further queries or contact us within
two months if you’d like us to review the information we have sent.
We really value your thoughts on how we are doing and will always make
changes where we can to improve our service. Please click on the link
below and fill in our survey.
[2]http://www.smartsurvey.co.uk/s/Environme...
Thank you.
Yours sincerely
Yvonne
Yvonne Gascoigne
Customer & Engagement, Devon & Cornwall
Manley House, Kestrel Way, Exeter,EX2 7LQ
Direct Dial: (+44) 0208 474 7914
Email: [3]DCIS[Environment Agency request email]
[4]cid:image001.png@01D1EE44.6A2B8980
Open Data - achieving our outcomes through others
We work to defend the right to FOI for everyone
Help us protect your right to hold public authorities to account. Donate and support our work.
Donate Now