Tim McCormack
Date
5 July 2023
request-988319-
xxxxxxxx@xxxxxxxxxxxxxx.xxx
Post Office
100 Wood Street,
London, EC2V 7ER
Classification:
Public
Dear Tim McCormack,
Freedom of Information Request – FOI2023/00318
We are writing in response to your email received by Post Office Limited (“
Post
Office”) on 7 June, which has been dealt with under the terms of the Freedom of
Information Act 2000 (“
FOIA”).
In your email you have requested the information shown in bold below:
“
The controversial Inquiry Metric in the ARA of 21/22 states the following:
"Any actions or plans must have been endorsed by the Inquiry and the
Board."
Could you please provide evidence that the Inquiry ENDORSED the
following actions or plans
a) As stated in a sub metric of in the Inquiry Metric - note the word
ACTIONS
Deliverables and actions from culture change programme achieved with
clear evidence to support this on improvements and overall symbols of
change e.g. rhythms and routines, new ways of working, activities
undertaken to bring our people closer to Postmasters etc.
Page 1 of 3
postoffice.co.uk
Post Office Limited is registered in England and Wales. Registered No. 2154540.
Registered Office 100 Wood Street, London, EC2V 7ER
Post Office and the Post Office logo are registered trade marks of Post Office Limited.
b) As stated in a sub metric of the Inquiry Metric - note the word PLAN
Clearly documented plan on all major operational process, with defined
change plans in progress as per recommendations from the Judgements
and Inquiry.
Deliverables from these changes transitioned to BAU with appropriate
controls in place.
c) As stated in a sub metric of the Inquiry Metric - note the word PLANS
External sign-off of IT Audit on HIJ.
External sign-off of execution of plans instigated by external consultant
work.”
We can confirm that Post Office does not hold the information you have requested.
As the Chair of the Horizon IT Inquiry confirmed on 5 May 2023, the Inquiry did not
endorse any of the metrics in the 2021/22 Annual Report and Accounts. Please find
more information at the following link:
https://www.postofficehorizoninquiry.org.uk/news/chairs-statement-regarding-
post-office-limited-20212022-annual-report
If you are dissatisfied with the handling of this response, you do have a right to
request an internal review. You can do this by writing to the address above within
40 working days of receipt of this response stating your reasons for your internal
review request or alternatively, by emailing
xxxxxxxxxxx.xxxxxx@xxxxxxxxxx.xx.xx. If, having requested an internal review by Post Office, you are still not satisfied with
our response you also have a right of appeal to the Information Commissioner at:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Telephone: 0303 123 1113
https://ico.org.uk
Page 2 of 3
postoffice.co.uk
Classification: Public
Yours sincerely,
Information Rights Team
xxxxxxxxxxx.xxxxxx@xxxxxxxxxx.xx.xx
https://corporate.postoffice.co.uk/en/governance/access-to-information/access-to-
information/
Post Office Limited is committed to protecting your privacy, information about
how we do this can be found on our website at www.postoffice.co.uk/privacy
Page 3 of 3
postoffice.co.uk
Classification: Public
