Bolton Council Nuisance Complaints

The request was successful.

Dear Bolton Metropolitan Borough Council,

I would like to request information on the number of complaints received (and abatement notices issued, if applicable) by the council within these time periods:
1st April 2016 to 31st March 2017
1st April 2017 to 31st March 2018
1st April 2018 to 31st March 2019

for the following three points:
- Noise complaints (if possible to be further broken down by totals each reason, such as dogs barking, loud music, or equivalent).
- Boundary disputes
- Accumulation of rubbish/waste

I’d kindly request to receive the data in excel or .csv format.

Yours faithfully,

Russ Hunter

Freedom Of Info, Bolton Metropolitan Borough Council

Dear Russ Hunter

We acknowledge with thanks your request for information held by Bolton
Council received at this office on 11 October 2019.

This request will be considered under the Freedom of Information Act 2000
and may take up to 20 working days to be processed (although we will
endeavour to provide the information as quickly as possible).

Please be advised that if an exemption applies to the information that you
have requested, the statutory period may be exceeded in accordance with
the provisions of the act.

Please retain the reference number RFI 004281 for any future enquiries
regarding this matter.

Many thanks,

The Information Governance Team

1^st Floor, Town Hall, Bolton, BL1 1RU

 

 

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Unless expressly stated to the contrary, any views expressed in this
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the views of Bolton Council.

http://www.bolton.gov.uk/

Freedom Of Info, Bolton Metropolitan Borough Council

1 Attachment

Dear Russ Hunter,

Request for information under the Freedom of Information Act 2000

I write further to your request for information received on 11 October
2019.

You requested

I would like to request information on the number of complaints received
(and abatement notices issued, if applicable) by the council within these
time periods: 1st April 2016 to 31st March 2017 1st April 2017 to 31st
March 2018 1st April 2018 to 31st March 2019 for the following three
points: - Noise complaints (if possible to be further broken down by
totals each reason, such as dogs barking, loud music, or equivalent). -
Boundary disputes - Accumulation of rubbish/waste

Unfortunately from your recent correspondence we are unable to identify
the information you have requested and we require some further details
from you in order to progress your request. In particular, it would be
useful to know

Please can you confirm if you mean the accumulation of waste within the
boundary of a property.

Please advise us of how you wish to proceed with your request by
contacting  <[1]mailto:[email address]>
[email address

If no clarification is received within two months of the date of this
email, we will assume that you have decided not to pursue this request for
information and we will close the request.

Yours sincerely

Information Governance Team

Chief Executive’s Department

1^st Floor, Town Hall, Bolton, BL1 1RU

 

 

 

 

 

>>Corporate Logo<<
This e-mail and any attached files are confidential and may also be
legally privileged. They are intended solely for the intended addressee.
If you are not the addressee please e-mail it back to the sender and then
immediately, permanently delete it. Do not read, print, re-transmit, store
or act in reliance on it. This e-mail may be monitored by Bolton Council
in accordance with current regulations.

This footnote also confirms that this e-mail message has been swept for
the presence of computer viruses currently known to Bolton Council.
However, the recipient is responsible for virus-checking before opening
this message and any attachment.

Unless expressly stated to the contrary, any views expressed in this
message are those of the individual sender and may not necessarily reflect
the views of Bolton Council.

http://www.bolton.gov.uk/

References

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Hello,

Thank you for your correspondence.

Yes please, the number of complaints regarding accumulations of rubbish/waste on land associated with a dwelling and the number of premises alleged to be filthy and verminous, which may involve rubbish/waste attracting pests.

Yours sincerely,

Russ Hunter

Freedom Of Info, Bolton Metropolitan Borough Council

1 Attachment

Dear Russ Hunter

Request for information under the Freedom of Information Act 2000
Further to your request for information received at this office on 11
October 2019, I write to advise you that some of the information that you
have requested is not held by Bolton Council.

In accordance with Section 1 (1) of the Act the Authority has a duty to
confirm whether it holds the information of the description specified in
the request and if that is the case, to have the information communicated
to the requester. Information that we do not hold is listed against the
relevant question below.

Your request and our response:

             I would like to request information on the number of
complaints received (and abatement notices issued, if applicable) by the
council within these time periods:

o 1st April 2016 to 31st March 2017
o 1st April 2017 to 31st March 2018
o 1st April 2018 to 31st March 2019

for the following three points:

 a. Noise complaints (if possible to be further broken down by totals each
reason, such as dogs barking, loud music, or equivalent).

1st April 2016 to 31st March 2017

 

Complaints

  NNA  Alarm (e.g. House,Car,Fire etc) 51
  NNB  Barking Dogs 157
  NNC  Other Animals and Birds 14
  NND  Bells (e.g.church, telephone) 1
  NNE  Public Address Systems 1
  NNF  Noise-Machinery (fixed) (e.g. fan,pump,boiler) 46
  NNG  Plant (mobile) (e.g. construction equipment) 34
  NNH  People Noise (e.g. footsteps, talking, shouting etc) 140
  NNI  Music 136
  NNK  Party 6
  NNL  TVradio 5
  NNP  Vehicle Noise 24
  NNQ  Vehicle Repairs 3
  NNR  DIY 10
  NNT   Other/unidentified 17
  NNU  Noise - consultation only 16
 

Notices

Notice  
NNA  Alarm (e.g. House,Car,Fire etc) 1
NNB  Barking Dogs 7
NNH  People Noise (e.g. footsteps, talking, shouting etc) 8
NNI  Music 3
NNP  Vehicle Noise 1

 

 

1st April 2017 to 31st March 2018

 

Complaints

NNA  Alarm (e.g. House,Car,Fire etc) 20
NNB  Barking Dogs 74
NNC  Other Animals and Birds 5
NNF  Noise-Machinery (fixed) (e.g. fan,pump,boiler) 44
NNG  Plant (mobile) (e.g. construction equipment) 24
NNH  People Noise (e.g. footsteps, talking, shouting etc) 92
NNI  Music 65
NNL  TVradio 3
NNP  Vehicle Noise 13
NNR  DIY 5
NNT   Other/unidentified 6
NNU  Noise - consultation only 8

 

Notice

NNB  Barking Dogs 6
NNH  People Noise (e.g. footsteps, talking, shouting etc) 1
NNI  Music 1

 

 

1st April 2018 to 31st March 2019

 

Complaints

NNA  Alarm (e.g. House,Car,Fire etc) 25
NNB  Barking Dogs 47
NNC  Other Animals and Birds 6
NND  Bells (e.g.church, telephone) 1
NNF  Noise-Machinery (fixed) (e.g. fan,pump,boiler) 33
NNG  Plant (mobile) (e.g. construction equipment) 12
NNH  People Noise (e.g. footsteps, talking, shouting etc) 48
NNI  Music 42
NNL  TVradio 1
NNM  Fireworks 3
NNP  Vehicle Noise 10
NNR  DIY 5
NNT   Other/unidentified 4
NNU  Noise - consultation only 6

 

Notices

DAF  Noise - Contact Centre Referral 2
NNB  Barking Dogs 1
NNC  Other Animals and Birds 2
NNF  Noise-Machinery (fixed) (e.g. fan,pump,boiler) 2
NNI  Music 6
RJ6  Noise from business / industry 2

 

 b. Boundary disputes

Information not held - Boundary disputes are civil matters.

            c) Accumulation of rubbish/waste

            2016/2017       Complaints 1046       EPA Notices served
129                              
                                                                                                                                               
                                                                                                                                               
                        2017/2018       Complaints 1211       EPA Notices
served 178                  
                                                                                                                                               
                                                                                                                                               
                                    2018/2019       Complaints  1021     
EPA notices served 118

           

The council would serve a notice under s.83 of the Public Health Act 1936
(as amended) for these types of complaints

2016/17 (Dirty premises aka as Filthy & Verminous)       Complaints = 6
            Notices served  = 0

2017/18  (Dirty premises aka as Filthy & Verminous)      Complaints = 8
            Notices served  = 2

2018/19 (Dirty premises aka as Filthy & Verminous)       Complaints = 20
            Notices served  = 3

 

As per the Information Commissioners Office’s Freedom of Information Code
of Practice, should you disagree with our decision, you may appeal within
40 working days of this email to:
The Borough Solicitor, Bolton Council, Town Hall, Bolton, BL1 1RU
Email:  [1][email address]

Should you further disagree with the decision following the appeal you may
wish to contact the Information Commissioner:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF
 [2]www.ico.org.uk
Tel: 01625 545700, Fax: 01625 524510

Should you have any other queries regarding this please contact 
[3][email address]

Yours sincerely

Tasadiq Naveed

Information Governance Officer

Information Governance Team

Chief Executive’s Department

1^st Floor, Town Hall, Bolton, BL1 1RU

 

 

 

 

 

>>Corporate Logo<<
This e-mail and any attached files are confidential and may also be
legally privileged. They are intended solely for the intended addressee.
If you are not the addressee please e-mail it back to the sender and then
immediately, permanently delete it. Do not read, print, re-transmit, store
or act in reliance on it. This e-mail may be monitored by Bolton Council
in accordance with current regulations.

This footnote also confirms that this e-mail message has been swept for
the presence of computer viruses currently known to Bolton Council.
However, the recipient is responsible for virus-checking before opening
this message and any attachment.

Unless expressly stated to the contrary, any views expressed in this
message are those of the individual sender and may not necessarily reflect
the views of Bolton Council.

http://www.bolton.gov.uk/

References

Visible links
1. mailto:[email address]
2. http://www.ico.org.uk/
3. mailto:[email address]