Dear Scarborough Borough Council,

Since the department for transports change to the way blue badges are now managed can you please tell me.

Do you use a case management system at the council to manage blue badge applications other than the DFT system?
If you do can you please tell me what system / provider you are currently using, is it a in house system or bought?
If not, how do you manage them, is it paper based or spreadsheet based?
If bought what is the term of the contract you took out with the provider?
What are the total yearly costs for using said system?
If you have a system in place how many staff administer the system?

Yours faithfully,

Steve Roberts

FOI, Scarborough Borough Council

Dear Mr Roberts

 

Re: Freedom of Information Act 2000 – FOIA6466

 

Thank you for your request which has been dealt with under the Freedom of
Information Act 2000 (FOIA). You requested the following information:

 

Request

Since the department for transports change to the way blue badges are now
managed can you please tell me.

 

Do you use a case management system at the council to manage blue badge
applications other than the DFT system?

If you do can you please tell me what system / provider you are currently
using, is it a in house system or bought?

If not, how do you manage them, is it paper based or spreadsheet based?

If bought what is the term of the contract you took out with the provider?

What are the total yearly costs for using said system?

If you have a system in place how many staff administer the system?

 

Response

Scarborough Borough Council does not hold the information you are
seeking.  Responsibility for blue badges lies with the North Yorkshire
County Council who can be contacted as follows:-

 

Data Management Officer

North Yorkshire County Council

County Hall

Northallerton

DL7 8AD

01609 533219

 

[1][email address]  

 

Review

If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should write to the Freedom of Information Officer, Legal and Support
Services, Town Hall, St Nicholas Street, Scarborough, North Yorkshire,
YO11 2HG  or email [2][Scarborough Borough Council request email]

               

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision. Generally, the
Information Commissioner’s Office cannot make a decision unless you have
exhausted the complaints procedure provided by Scarborough Borough
Council. The Information Commissioner can be contacted at: The Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF | Tel: 01625 545745 | Fax: 01625 524510 | Web: | [3]www.ico.org.uk |

 

Yours sincerely

 

 

Freedom of Information Officer

Legal and Democratic Services

Scarborough Borough Council

e:  [4][Scarborough Borough Council request email]

t: 01723 232323

f: 0870 2384159

w:  [5]www.scarborough.gov.uk

 

 

 

 

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