Dear Lancashire County Council,

Since the department for transports change to the way blue badges are now managed can you please tell me.

Do you use a case management system at the council to manage blue badge applications other than the DFT system?
If you do can you please tell me what system / provider you are currently using, is it a in house system or bought?
If not, how do you manage them, is it paper based or spreadsheet based?
If bought what is the term of the contract you took out with the provider?
What are the total yearly costs for using said system?
If you have a system in place how many staff administer the system?

Yours faithfully,

Steve Roberts

Freedom of Information, Lancashire County Council

Dear Mr Roberts

Request for Information Under the Freedom of Information Act (2000) We are writing to acknowledge receipt of your enquiry of 26th February 2019, in which you request the disclosure of information.
We can confirm that your enquiry will now be assigned to an officer who will commence a search for the information you require and they will respond in due course. The deadline date for issuing you with a full response is 27th March 2019. We will endeavour to provide a response well in advance of this date, however, should we envisage any delays, or require more details from you, we will contact you immediately.

If you have any queries about the above, please do not hesitate to contact us, quoting ref 964.337.

Yours sincerely,

On Behalf of the Information Governance Team Lancashire County Council PO Box 78 County Hall Preston
PR1 8XJ

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Freedom of Information, Lancashire County Council

Good Morning Steve,

 

Request for information under the Freedom of Information Act 2000

 

Further to your request for information, made under the provisions of the
above Act, please see below our response.

 

Request and Response:

 

Since the department for transports change to the way blue badges are now
managed can you please tell me.

 

•       Do you use a case management system at the council to manage blue
badge applications other than the DFT system? Yes

•       If you do can you please tell me what system / provider you are
currently using, is it a in house system or bought? Bought - Northgate
(NPS)

•       If not, how do you manage them, is it paper based or spreadsheet
based? n/a

•       If bought what is the term of the contract you took out with the
provider? 2 years

•       What are the total yearly costs for using said system? £17k

•       If you have a system in place how many staff administer the
system? Approximately 30

 

If you have any queries regarding any of the above, or you require any
additional information, please do not hesitate to contact the team quoting
reference number 964.337 (AA4).

 

We trust that our response is to your satisfaction, and your request will
now be closed as of this date.

 

Yours sincerely

 

Information Access Officer

Information Governance Team

Lancashire County Council

T:  0300 123 6701

W: [1]www.lancashire.gov.uk

 

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