Blocked drain caused by tree roots

Chris Jefferies made this Environmental Information Regulations request to Thames Water
You only have a right in law to access information about the environment from this authority

The request was successful.

Dear Thames Water,

Can you please supply me with a list showing all the occasions when a tree root blockage in the drain/manhole in the alleyway between no’s.28 and 30 Chippendale Close, High Wycombe HP13 has been attended by Thames Water to clear / repair over the past 15 years. I ask because this blocked section of the drain causes my drains / toilets to overflow each time as my house is at the bottom of the flow affected by the above alleyway blockage.

Yours faithfully,
Chris JEFFERIES

Most recent event - 02/12/18 Ref 001331NKWD

EIR Requests, Thames Water

Thank you for contacting Thames Water.  This inbox is for EIR requests
which we aim to respond to within 20 working days.  We may contact you
with any questions we have on your request and if we are unable to
complete your request within 20 days, we will contact you to agree a new
timescale.

 

If you wish to contact us in the meantime, please email
[Thames Water request email]  and make sure you refer to your original
request.

Visit us online www.thameswater.co.uk , follow us on twitter
www.twitter.com/thameswater or find us on www.facebook.com/thameswater.
We’re happy to help you 24/7.

Thames Water Limited (company number 2366623) and Thames Water Utilities
Limited (company number 2366661) are companies registered in England and
Wales, both are registered at Clearwater Court, Vastern Road, Reading,
Berkshire RG1 8DB. This email is confidential and is intended only for the
use of the person it was sent to. Any views or opinions in this email are
those of the author and don’t necessarily represent those of Thames Water
Limited or its subsidiaries. If you aren’t the intended recipient of this
email, please don’t copy, use, forward or disclose its contents to any
other person – please destroy and delete the message and any attachments
from your system.

EIR Requests, Thames Water

Dear Mr Jefferies,

Thank you for your Environmental Information Request received on 03/12/2018 (The first working day). Due the amount of information you've asked us to look through, over the time period requested, I would like to inform you that we are extending the response time by a further 20 working days. We’ll send you a response no later than 31/01/2019.

If in the process of collecting the information requested, we identify a living individual could be identifiable from the information we're disclosing we may look to apply The personal information exception set out in the EIR Regulations 2004, should this be the case we will contact you straight away within the timescale mentioned above.

I apologise for any inconvenience this may cause.

Kind Regards,
Morgan Smart

Data Protection Advisor
Walnut Court, Kembrey Park, Swindon SN2 8BN

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Dear EIR Requests,
I am aware that my request has already been deferred once due to information requested, however a detailed response to my request does seem overdue.
You are likely - as this is your role and responsibility - to be more on top of the relevant timescales , and I do apologise if I am being over zealous.

Yours sincerely,

Chris Jefferies

EIR Requests, Thames Water

Thank you for contacting Thames Water.  This inbox is for EIR requests
which we aim to respond to within 20 working days.  We may contact you
with any questions we have on your request and if we are unable to
complete your request within 20 days, we will contact you to agree a new
timescale.

 

If you wish to contact us in the meantime, please email
[Thames Water request email]  and make sure you refer to your original
request.

Visit us online www.thameswater.co.uk , follow us on twitter
www.twitter.com/thameswater or find us on www.facebook.com/thameswater.
We’re happy to help you 24/7.

Thames Water Limited (company number 2366623) and Thames Water Utilities
Limited (company number 2366661) are companies registered in England and
Wales, both are registered at Clearwater Court, Vastern Road, Reading,
Berkshire RG1 8DB. This email is confidential and is intended only for the
use of the person it was sent to. Any views or opinions in this email are
those of the author and don’t necessarily represent those of Thames Water
Limited or its subsidiaries. If you aren’t the intended recipient of this
email, please don’t copy, use, forward or disclose its contents to any
other person – please destroy and delete the message and any attachments
from your system.

EIR Requests, Thames Water

1 Attachment

Dear Mr Jefferies,

I'm very sorry for the delay in responding to your request.

Please see our response attached to this email.

Kind Regards
Morgan Smart

Data Protection Advisor
Walnut Court, Kembrey Park, Swindon SN2 8BN
www.thameswater.co.uk

show quoted sections

Dear EIR Requests,
Ref EIR-12-001
Thank you for the response. I would like request whatever documentation I need to initiate a Subject Access request.
Bearing in the comments/ reference to personalisation etc - can I suggest that the SAR is under the heading ‘Drains blocked by tree roots in Chippendale Close HP13 6BT over the last c15 years ,
Thank you

Yours sincerely,

Chris Jefferies

EIR Requests, Thames Water

Thank you for contacting Thames Water.  This inbox is for EIR requests
which we aim to respond to within 20 working days.  We may contact you
with any questions we have on your request and if we are unable to
complete your request within 20 days, we will contact you to agree a new
timescale.

 

If you wish to contact us in the meantime, please email
[Thames Water request email]  and make sure you refer to your original
request.

Visit us online www.thameswater.co.uk , follow us on twitter
www.twitter.com/thameswater or find us on www.facebook.com/thameswater.
We’re happy to help you 24/7.

Thames Water Limited (company number 2366623) and Thames Water Utilities
Limited (company number 2366661) are companies registered in England and
Wales, both are registered at Clearwater Court, Vastern Road, Reading,
Berkshire RG1 8DB. This email is confidential and is intended only for the
use of the person it was sent to. Any views or opinions in this email are
those of the author and don’t necessarily represent those of Thames Water
Limited or its subsidiaries. If you aren’t the intended recipient of this
email, please don’t copy, use, forward or disclose its contents to any
other person – please destroy and delete the message and any attachments
from your system.

EIR Requests, Thames Water

1 Attachment

Dear Mr Jefferies,

Thank you for responding to me and again I'm sorry if this wasn’t the response you were hoping for, I must reiterate that any and all information relating to the tree will not be included in your subject access request (SAR), as doing so would indirectly identify a living individual.

I've attached an SAR application form for your use, once you've completed the SAR application if you can return it to [email address] this will go directly to our team to start collating your request as soon as possible, more information can be found within the body of the application, which should advise what you're likely to receive as part of your request.

Kind Regards
Morgan Smart

Data Protection Advisor
07747641633
[email address]
Walnut Court, Kembrey Park, Swindon SN2 8BN

www.thameswater.co.uk

show quoted sections

Dear EIR Requests,
I have responded separately to this in my email to EIR at Thames Water on Feb 7th 2019.

Yours sincerely,

Chris Jefferies

EIR Requests, Thames Water

Thank you for contacting Thames Water.  This inbox is for EIR requests
which we aim to respond to within 20 working days.  We may contact you
with any questions we have on your request and if we are unable to
complete your request within 20 days, we will contact you to agree a new
timescale.

 

If you wish to contact us in the meantime, please email
[Thames Water request email]  and make sure you refer to your original
request.

Visit us online www.thameswater.co.uk , follow us on twitter
www.twitter.com/thameswater or find us on www.facebook.com/thameswater.
We’re happy to help you 24/7.

Thames Water Limited (company number 2366623) and Thames Water Utilities
Limited (company number 2366661) are companies registered in England and
Wales, both are registered at Clearwater Court, Vastern Road, Reading,
Berkshire RG1 8DB. This email is confidential and is intended only for the
use of the person it was sent to. Any views or opinions in this email are
those of the author and don’t necessarily represent those of Thames Water
Limited or its subsidiaries. If you aren’t the intended recipient of this
email, please don’t copy, use, forward or disclose its contents to any
other person – please destroy and delete the message and any attachments
from your system.

Dear EIR Requests,

Thank you

Yours sincerely,

Chris Jefferies

EIR Requests, Thames Water

Thank you for contacting Thames Water.  This inbox is for EIR requests
which we aim to respond to within 20 working days.  We may contact you
with any questions we have on your request and if we are unable to
complete your request within 20 days, we will contact you to agree a new
timescale.

 

If you wish to contact us in the meantime, please email
[Thames Water request email]  and make sure you refer to your original
request.

Visit us online www.thameswater.co.uk , follow us on twitter
www.twitter.com/thameswater or find us on www.facebook.com/thameswater.
We’re happy to help you 24/7.

Thames Water Limited (company number 2366623) and Thames Water Utilities
Limited (company number 2366661) are companies registered in England and
Wales, both are registered at Clearwater Court, Vastern Road, Reading,
Berkshire RG1 8DB. This email is confidential and is intended only for the
use of the person it was sent to. Any views or opinions in this email are
those of the author and don’t necessarily represent those of Thames Water
Limited or its subsidiaries. If you aren’t the intended recipient of this
email, please don’t copy, use, forward or disclose its contents to any
other person – please destroy and delete the message and any attachments
from your system.

EIR Requests, Thames Water

Dear Chris,

On behalf of the Data Protection team, you're sincerely welcome.

Kind Regards
Morgan Smart

Data Protection Advisor
Walnut Court, Kembrey Park, Swindon SN2 8BN

www.thameswater.co.uk

show quoted sections

Dear EIR Requests,
Thank you - my initial FOI request was turned down and I then submitted a SAR , which was positively responded to .

Yours sincerely,

Chris Jefferies

EIR Requests, Thames Water

Thank you for contacting Thames Water.  This inbox is for EIR requests
which we aim to respond to within 20 working days.  We may contact you
with any questions we have on your request and if we are unable to
complete your request within 20 days, we will contact you to agree a new
timescale.

 

If you wish to contact us in the meantime, please email
[Thames Water request email]  and make sure you refer to your original
request.

Visit us online www.thameswater.co.uk , follow us on twitter
www.twitter.com/thameswater or find us on www.facebook.com/thameswater.
We’re happy to help you 24/7.

Thames Water Limited (company number 2366623) and Thames Water Utilities
Limited (company number 2366661) are companies registered in England and
Wales, both are registered at Clearwater Court, Vastern Road, Reading,
Berkshire RG1 8DB. This email is confidential and is intended only for the
use of the person it was sent to. Any views or opinions in this email are
those of the author and don’t necessarily represent those of Thames Water
Limited or its subsidiaries. If you aren’t the intended recipient of this
email, please don’t copy, use, forward or disclose its contents to any
other person – please destroy and delete the message and any attachments
from your system.