BLAMING - WINDING UP - NO OVERALL MANAGER PUTTING PHONE DOWN

Julie Shrive (Account suspended) made this Freedom of Information request to Legal Complaints Service
This authority is not subject to FOI law, so is not legally obliged to respond (details).


This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Julie Shrive (Account suspended)

Dear Sir or Madam,

Had to make 10 calls to be passed on and on and on to same office being messed about sending me top one of 10 managers on remits [ no discretion] not there .
Asked for LCO as very complex and caseworker handling case made it clear didn't understand the issues & more interested in maladministrating process - first informed at Christmas .
Because Call Centre being wound up and blamed as refusing to put me through to Disability coordinator or overall Manager .
Am I to sue you for a lack of Duty of Care wasting all afternoon playing games so couldn't direct my cleaner then you unplug the phones . Totally unprofessional ! Yet typical.
How many people have been referred to LCO since Jan 2009 and when can I see one urgently ?

Yours faithfully,

Julie Shrive

Susan Markham, Legal Complaints Service

Dear Ms Shrive,

Thank you for your email requesting information.

You have asked to know how many people have been referred to a Local
Consideration Officer (LCO) since January 2009.

The Society is not subject to the Freedom of Information Act itself.
However, I am considering your request under the Law Society Freedom of
Information Code (the Code) The Code is a voluntary code of practice
which mirrors the Freedom of Information Act.

I am currently dealing with your request. Bob Stanley, Information
Compliance Manager will aim to respond to your query by 24 July 2009, 20
working days from the receipt of your request.

In relation to your query as to when you may see an LCO yourself, you will
need to ask this question of the Legal Complaints Service (the LCS)
directly. Although the LCS is part of the Society, it acts independently
in relation to its complaint handling functions. The decision whether to
refer you to an LCO is to be made by the LCS. I cannot assist you further
in this regard.

Yours sincerely

Susan Markham
Information Compliance Officer - Legal Services
The Law Society, 113 Chancery Lane, London WC2A 1PL

[1]www.lawsociety.org.uk
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Julie Shrive (Account suspended)

Dear Susan Markham,

Are you the not going to resolve your problem officer ? You listen to me or I will blame you officer ! What does Compliance mean that you make everyone do what you want not listening or resolving.
It is Local Conciliation not Consideration Officer Eh ? No wonder you don't know how many there are they obviously don't exist .
Do you know what you are doing ? I feel you are giving me no assistance .So request an urgent internal review in London that is oral with my expert witness.

Yours sincerely,

Julie Shrive

Julie Shrive (Account suspended) left an annotation ()

Another 30 calls to them and Solicitors Regulation and Ministry of Justice . What are these people doing have no Disability [ complaints officers - oral]

What to send to HMCS who said in 2003 don't address discretion ??!! How democratic is that ?!!!

Julie Shrive (Account suspended)

Dear Sir or Madam,

Is Ben Harrison Manager - not there - when first phoned then extremely unhelpful - deliberately complying with a solicitor who defrauded me taking money for litigation . He then went back to those who caused the problem Appeals Service that always said never to do. This has been due to experience and problems with Royal Courts of Justice [admin Court ] on MA with evidence on MA lost this time deliberately destroyed .
As so complex & Officer dealing with was deliberately not understanding saying going to maladministrate so I asked for LCO . The person who replied referredto them as Local Consideration[ Concilliation? ] Officer ??!!! On site whatdothey know . I since received a letters saying going to be put forward for LCO . Now today saturday received a letter from him saying to write in this means going to ignore??!!!
Please address urgently as need an oral hearing with LCO in London not on remit or contract ? How many times have they been used since Jan as suspect this is not true?

Yours faithfully,

Julie Shrive

Julie Shrive (Account suspended)

Dear Sir or Madam,
ABUSE OF POWER

A BREACH OF HUMAN RIGHTS [typical of call centres using data to own bias ie: inappropriately ]

How many times have they [ LCO s] been used since
Jan as suspect what advertise as procedure s is not true - no discretion ?
The Human Rights Act says you cannot punish by no fair hearing [ trial] ]
as this is what you have done winding up blaming because your suspect corporate directors are not providing .When questioned maladministration of case worker complied with by Manager I expect it investigated competently and fairly .

Please address urgently as need an oral hearing with LCO in London
not on remit or contract that you have said is not going to happen ? What is going on ?

Yours faithfully,

Julie Shrive

Information Compliance, Legal Complaints Service

Dear Ms Shrive,

I refer to the email below and your email of 26 June 2009 requesting the
number of cases that were referred to a Local Conciliation Officer since
the beginning of January 2009.

There have been 102 referrals since 1 January 2009.

I understand that the Legal Complaints Service are dealing with your
complaint about MTA Corporate Solicitors LLP and your request for a LCO.
I also understand you have spoken to one of their caseworkers Andrea
O'Brien and a letter was sent to you on 29 June 2009.

I understand that you have been involved in a number of litigious
matters and you have indicated that the Royal Courts of Justice have
destroyed your file. In relation to the destruction of these files. you
may wish to contact:

Customer Services Manager - Christine Bakkioui
Royal Courts of Justice
Strand
London
England
WC2A 2LL

Direct telephone number 0207 947 6359.

She may be able to explain why it appears that your files have been
destroyed. Given the large number of matters before the Court, it would
be helpful if you could quote your court reference number during any
communications with the Court.

Yours sincerely

Susan Markham
Information Compliance Officer - Legal Services
The Law Society, 113 Chancery Lane, London WC2A 1PL

www.lawsociety.org.uk
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