Biometric Residence Permit (Replacement Cards)

The request was successful.

Dear UK Border Agency,

under the Freedom of Information Act 2000 ,I would like to know

1) How many applications were received in September 2012 for
replacement biometric permits on form BRP(RC) and the average time taken to
process them.

2) How many of them were processed within the service standard of 4
weeks, and

3) How many of them are still outstanding?

Yours faithfully,

Lee Ho

Freedom Of Information Team ( IND ), UK Border Agency

Dear Lee Ho

Re: Biometric Residence Permit (Replacement Cards) (137093)

Thank you for your recent e mail concerning the above matter. We are currently dealing with your enquiry and will respond shortly.

Kind Regards

UKBA

FOI Team

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NEYH, Freedom of Information,

1 Attachment

Dear Lee Ho

 

Please see the attached letter regarding your recent enquiry.

 

Yours Sincerely

 

James Stevens

UK Border Agency | Customer Service Improvement Directorate | Level 5
Vulcan House Steel | PO Box 3468 | Sheffield | S3 8WA

Fax: 0114 207 2882

 

NEYH Customer Service Unit is accredited to the Customer Service
Excellence standard

 

 

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

Mulvaney Katherine (IMS), UK Border Agency

1 Attachment

Dear Lee Ho

 

Please find attached our response to your request for information. Please
accept our apologies for the delay in providing a response.

 

Yours sincerely

Information Access Team

 

 

 

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.