BBC investigating TV licence fee collectors

The request was partially successful.

Dear British Broadcasting Corporation,

An article on your news wesite on 27/02/17 ( states 'The BBC has ordered an investigation into reports TV licence fee collectors targeted vulnerable people, spurred on by an aggressive incentive scheme'.

Please provide the following information regarding this statement :

1. The date the investigation started/is expected to start;
2. The date the investigation is expected to conclude;
3. The date the results from the investigation are expected to be available.

Yours faithfully,

R Good

Peter Jones left an annotation ()

The BBC has asked Capita to conduct the investigation, which it may use as an excuse to say "oh well, Capita is doing it so we'll just wait and see".
As the BBC has ordered Capita to investigate, at least they can't hide behind the fact that it's a Capita-only thing.

FOI Enquiries, British Broadcasting Corporation

Dear R Good

Thank you for your request for information under the Freedom of Information Act 2000, as detailed in your email below. Your request was received on 4th March 2017. We will deal with your request as promptly as possible, and at the latest within 20 working days. If you have any queries about your request, please contact us at the address below.

The reference number for your request is RFI20170372

Kind regards

The Information Policy & Compliance Team

BBC Freedom of Information
BC2 B6, Broadcast Centre
201 Wood Lane
London W12 7TP
Email: [BBC request email]

Tel: 020 8008 2882

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J. Jones left an annotation ()

The BBC could do a "Watchdog" program about Capita goons.
They love getting other companies into trouble, why not their own beloved Capita?

Dear FOI Enquiries,

Your response to my FOI enquiry is now late. I believe I should expect a response from you no later than 20 working days from the date of my request.

Please fulfill your statutory obligations under the FOI Act by providing me with the requested information, or at least the courtesy of acknowledging your delay and an explanation for it.

Yours sincerely,

R Good

J. Jones left an annotation ()

The BBC are certainly in breach of the regulations - but as action is never taken against them, do they care?
Of course not.

FOI Enquiries, British Broadcasting Corporation

Dear R Good,

Please accept our apologies for the delay in responding to your FOI request. Please be assured we are dealing with it as a priority and will issue a response as soon as it is available.

Yours sincerely,

Information Rights, BBC Legal
BC2A4, Broadcast Centre
201 Wood Lane, London W12 7TP

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Dear FOI Enquiries,

Thank you for your reply, however I am disappointed that you are still unable to provide me with the information that I requested.

I request that an internal review is carried out on your failure to provide the requested information within the statutory duration :

1) The information I requested is neither obscure or voluminous;

2) You failed to provide the requested information within the statutory duration and failed to inform me of any delay and the reasons for the delay.

3) I was required to prompt you to provide your last response and that contains no useful information - I requested that you provide a duration for any delay and the reasons for such delay - Neither were provided.

Yours sincerely,

R Good

J. Jones left an annotation ()

It is known as "Stalling for time" probably, there is no proper investigation into Capita ay all - the BBC knows exactly what this disreputable firm gets up to.....

FOI Enquiries, British Broadcasting Corporation

2 Attachments

Dear Mr Good,


Please find attached the response to your request for information,
reference RFI20170372.



Yours sincerely


BBC Information Policy and Compliance

Room BC2 A4

Broadcast Centre

White City


W12 7TS



Website: [1]

Email: [2]mailto:[BBC request email]


[3]Description: Description: \\BBCFS2025\UserData$\myrien01\Documents\My



Visible links
1. file:///tmp/
2. mailto:[BBC request email]

R Good left an annotation ()

This FOI request has been left open as it is awaiting an internal review. However, as the expected investigation end date has now passed, I have submitted a new request ( ) for the details of the investigation.

Dear FOI Enquiries,

I requested an internal review on 6th April into your handling of this request. Although you provided me with a response to my original request the day after I requested the internal review, I did (and still do) expect the requested internal review to be carried out.

As you have not responded specifically to my internal review request or provided me with an IR reference number, please confirm that this internal review is/will be taking place.

Yours sincerely,

R Good

R Good left an annotation ()

I have closed this request, although my internal review request appears to have been ignored.

IHowever, I do want to understand why the BBC appears to find it so difficult to either provide responses to even relatively simple requests within the ICO guideline timescales, or have the courtesy to keep requesters sufficiently informed of delays to requests. Therefore I have re-requested an internal review here

And now have an IR reference.

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