BBC email archive details

John Walker made this Freedom of Information request to British Broadcasting Corporation

The request was partially successful.

From: John Walker

4 February 2012

Dear British Broadcasting Corporation,

Reference
http://www.whatdotheyknow.com/request/ma...

"Please note that we are not able to access emails prior to 1st
January 2009 as these have been archived in the BBC’s email
archiving system, KVS"

"Due to the size of the archived mailbox we estimate that this
process would take approximately four calendar days to complete. In
terms of working days this would be equate to approximately 12
working days."

I should be grateful if you would:

1. Specify exactly what form of backup media is employed, make,
model of equipment and also the software.

2. Describe the 'exporting the KVS system' process in fine detail
complete with copies of the instruction manuals used.

3. Provide copies of time sheets for workers who have previously
performed a similar task.

Yours faithfully,

John Walker

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From: FOI Enquiries
British Broadcasting Corporation

6 February 2012

Dear Mr Walker,

Thank you for your request for information under the Freedom of Information Act 2000, as detailed in your email below. Your request was received on 4 February 2012. We will deal with your request as promptly as possible, and at the latest within 20 working days. If you have any queries about your request, please contact us at the address below.

The reference number for your request is RFI20120138.

Kind regards

The Information Policy & Compliance Team

BBC Freedom of Information
Room 2252, BBC White City
201 Wood Lane
London W12 7TS

www.bbc.co.uk/foi
Email: [BBC request email]

Tel: 020 8008 2882
Fax: 020 8008 2398

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Link to this

From: John Walker

3 March 2012

Dear FOI Enquiries,

'ello, 'ello, 'ello and wot's goin' on 'ere.

You should have replied by now and are breaking the law.

Yours sincerely,

John Walker

Link to this

From: FOI Enquiries
British Broadcasting Corporation

6 March 2012

Dear Mr Walker,

I refer to your request for information received on 4th February 2012; reference number RFI20120138.

I am writing to advise that we are still dealing with your request and hope to be in a position to respond by no later than 7th March 2012. If this is not possible for any reason we will keep you updated.

I am sorry for this delay and for any inconvenience caused; and would like to reassure you that we are actively dealing with your request.

Yours sincerely

The Information Policy & Compliance Team
BBC Freedom of Information
Room 2252, BBC White City
201 Wood Lane
London W12 7TS
www.bbc.co.uk/foi
Email: [BBC request email]
Tel: 020 8008 2882
Fax: 020 8008 2398

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Link to this

From: Theresa Pollard
British Broadcasting Corporation

7 March 2012

Dear Mr Walker,

I refer to your request for information received on 4th February 2012; reference number RFI20120138.

I am writing to advise that we are still dealing with your request and hope to be in a position to respond within the next five working days. If this is not possible for any reason we will continue to keep you updated.

I am sorry for this further delay and for any inconvenience caused; and would like to reassure you that we are actively working on a full response to your request.

BBC Information Policy and Compliance
Room 2252, White City
201 Wood Lane
London W12 7TS, UK

Website: www.bbc.co.uk/foi
Email: mailto:[BBC request email]
Tel: 020 8008 2883
Fax: 020 8008 2398

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Link to this

From: FOI Enquiries
British Broadcasting Corporation

14 March 2012

Dear Mr Walker,

I refer to your request for information received on 4th February 2012; reference number RFI20120138.

Further to my email below to you dated 7th March, I am writing to advise that we are in the final stages of dealing with your request and are consulting with the relevant parties (including our IT suppliers) in order to inform your response. We hope to be in a position to respond by 19th March 2012. I am sorry for this further delay and for any inconvenience caused.

Thank you for your patience.

Theresa Pollard
Adviser

BBC Information Policy and Compliance
Room 2252, 2nd Floor, White City
201 Wood Lane, London W12 7TS
T: 020 8752 5532 (02 25532)

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From: FOI Enquiries
British Broadcasting Corporation

19 March 2012

Dear Mr Walker,

I refer to your request for information received on 4th February 2012; reference number RFI20120138.

Further to my email below to you dated 14th March, I am writing to advise that we are still in the final stages of dealing with your request. Relevant exemptions may possibly apply to some of the information you have requested.

I am sorry for this further delay and for any inconvenience caused.

Thank you for your patience.

Theresa Pollard
Adviser

BBC Information Policy and Compliance
Room 2252, White City
201 Wood Lane
London W12 7TS, UK

Website: www.bbc.co.uk/foi
Email: mailto:[BBC request email]
Tel: 020 8008 2883
Fax: 020 8008 2398

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From: John Walker

31 March 2012

Dear FOI Enquiries,

Response to this request is long overdue. By law, under all
circumstances, British Broadcasting Corporation should have
responded by now.

Yours sincerely,

John Walker

Link to this

From: FOI Enquiries
British Broadcasting Corporation

5 April 2012


Attachment Disclosure Document 1.pdf
61K Download View as HTML

Attachment RFI20120138 Final Response.pdf
153K Download View as HTML


Link: [1]File-List

Dear Mr Walker

 

Please find attached the response to your request for information,
reference RFI20120138

 

I sincerely apologise for this delay and any inconvenience this may have
casued you.

 

Yours sincerely

Rebecca Turner

 

BBC Information Policy and Compliance

Room 2252, White City

201 Wood Lane

London W12 7TS, UK

 

Website: www.bbc.co.uk/foi

Email: mailto:[BBC request email]

Tel: 020 8008 2883

Fax: 020 8008 2398

 

 

 
[2]http://www.bbc.co.uk
This e-mail (and any attachments) is confidential and may contain personal
views which are not the views of the BBC unless specifically stated.
If you have received it in error, please delete it from your system.
Do not use, copy or disclose the information in any way nor act in
reliance on it and notify the sender immediately.
Please note that the BBC monitors e-mails sent or received.
Further communication will signify your consent to this.

References

Visible links
1. file:///tmp/cid:filelist.xml@01CD1355.B87CD8B0
2. http://www.bbc.co.uk/

Link to this

Rob Willis left an annotation ( 6 April 2012)

Quote-marks Smoke and mirrors.

Why not place this reply on one of the countless numbers of IT forums out there to ask if such a request would take as long as the BBC claim.

It sounds utterly incredulous to the point of fantasy.

Link to this

John Walker left an annotation ( 8 April 2012)

Quote-marks Time taken to un-archive BBC emails asked here:

http://www.symantec.com/connect/forums/t...

Link to this

Rob Willis left an annotation (10 April 2012)

Quote-marks So what use is the system if it takes so long to access information? If they are avoiding the exorbitant costs to retrieve the information (as well they should considering it's licence fee payers money they're burning), it thereby renders everything within it worthless.

And who would be so foolish as to regard all e-mail accounts of equal importance, archiving them without allowing fast priority access to the most obvious?

Knowing the BBC, this would have been the whole point of choosing such an archive method. To place sensitive e-mail accounts in archive prison, never to be released.

Link to this

From: John Walker

10 April 2012

Dear British Broadcasting Corporation,

Please pass this on to the person who conducts Freedom of
Information reviews.

I am writing to request an internal review of British Broadcasting
Corporation's handling of my FOI request 'BBC email archive
details'.

In view of an annotation made by Rob Willis(10 April 2012):

"So what use is the system if it takes so long to access
information? If they are avoiding the exorbitant costs to retrieve
the information (as well they should considering it's licence fee
payers money they're burning), it thereby renders everything within
it worthless.

And who would be so foolish as to regard all e-mail accounts of
equal importance, archiving them without allowing fast priority
access to the most obvious?

Knowing the BBC, this would have been the whole point of choosing
such an archive method. To place sensitive e-mail accounts in
archive prison, never to be released."

I request an internal review.

How does the BBC justify placing data and information in an archive
that is effectively inaccessible?

I wonder what the ICO will have to say about this.

A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/bb...

Yours faithfully,

John Walker

Link to this

From: FOI Enquiries
British Broadcasting Corporation

27 April 2012

Dear Mr Walker,

We have received your request for an internal review relating to our response to your request RFI20120138. Please accept our apologies for not acknowledging your request for an internal review earlier.

The information you requested was about archiving emails. Your request for an internal review was received on 10th April 2012. We shall deal with the review as promptly as possible and, at the latest, within 30 working days. If you have any queries please contact us at the address below.

The reference number for your internal review is IR2012010.

BBC Information Policy and Compliance
Room 2252, BBC White City
201 Wood Lane,
London, W12 7TQS

Website: www.bbc.co.uk/foi/
Email: [BBC request email]
Tel: 020 8008 2883
Fax: 020 8008 2398

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Link to this

J.A.F. Mitchell left an annotation (27 April 2012)

Quote-marks For completeness a summary of reponses on the Symantec forum re retrieval of archived emails ".......it's entirely reasonable to think a request may take 12 days"
, "You should be pleased that they can deliver at all".

Link to this

From: FOI Enquiries
British Broadcasting Corporation

28 May 2012


Attachment IR2012010 internal review decision note.pdf
178K Download View as HTML


Dear Mr Walker

 

Please find attached the response to your request for an Internal Review
of our response to RFI20120138, reference IR2012010. 

 

Yours sincerely

 

 

BBC Information Policy and Compliance

Room 2252, White City

201 Wood Lane

London W12 7TS, UK

 

Website: [1]www.bbc.co.uk/foi

Email: [2][BBC request email]

Tel: 020 8008 2883

Fax: 020 8008 2398

 

 
[3]http://www.bbc.co.uk
This e-mail (and any attachments) is confidential and may contain personal
views which are not the views of the BBC unless specifically stated.
If you have received it in error, please delete it from your system.
Do not use, copy or disclose the information in any way nor act in
reliance on it and notify the sender immediately.
Please note that the BBC monitors e-mails sent or received.
Further communication will signify your consent to this.

References

Visible links
1. http://www.bbc.co.uk/foi
2. mailto:[BBC request email]
3. http://www.bbc.co.uk/

Link to this

John Walker left an annotation (28 May 2012)

Quote-marks Complaint made to ICO.

How does the BBC justify placing data and information in an archive that is effectively inaccessible?

Link to this

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