Basis of your complaint and access issues decisions.

Currently waiting for a response from NHS England, they must respond promptly and normally no later than (details).

Dear NHS England,

This is a Freedom of Information Request.

Please inform me whether or not you hold the information specified below.
If you do hold the requested information please send me a copy.

Copy of all recorded information you hold in respect of the following complaint issue (number 5) of the 2016 formal complaint you received about Dicconson Group Practice (DGP), Wigan. In particular I wish to receive a copy of all recorded information on which you based your decision that the; ‘ issue has been dealt with previously under the NHS complaints regulations.,’ this comment was made in your 02 June 2016 dated letter your Complaint Reference; C-062141.

To assist you;
* Issue number 5 of the 2016 formal complaint about DGP began with the following;
‘ 5) DGP (page number 295) state that; ‘We feel we have no choice but to remove this patient but are mindful we need to ensure he has access to primary care services and would value your help and support in this matter.’
* The 2016 formal complaint about DGP was first emailed to you on the 6 March 2016 and your complaint response was in your 02 June 2016 dated letter your Complaint Reference; C-062141

Copy of all recorded information you hold on which you based your decision that; ‘ NHS England cannot accept your reasons for not attending medical practices offered to you as reasonable.,’ this comment was made in your 02 June 2016 dated letter your Complaint Reference; C-062141

Please acknowledge this request as recommended by the Information Commissioner.

Yours faithfully,

Mr Adedeji

FOI, England (NHS ENGLAND), NHS England

Dear Mr Adedeji,


Thank you for your communication dated 9 January 2017.


NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.


For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website here.


If you have any queries about this request or wish to contact us again,
please email [1][NHS England request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.


Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NHS England request email].


Yours sincerely,


Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate


NHS England

PO Box 16738


B97 9PT


Tel: 0300 311 22 33

Email: [3][NHS England request email]


‘High quality care for all, now and for future generations’




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