Dear Barnet Borough Council,

Under the Freedom of Information Act 2000, I’d like to make a request regarding complaints filed against the roads regulated by your authority.

During these time periods:
01/04/2014 - 31/03/2015
01/04/2015 - 31/03/2016
01/04/2016 - 31/03/2017
01/04/2017 - 31/03/2018
01/04/2018 - 31/03/2019

Specifically, I’d like to request data on which roads have had the most complaints filed against them regarding their condition.

If this could include:
The specific roads which receive the most complaints regarding road conditions.
The amount of complaints received regarding condition for each of the roads above.

If I could please receive the data in a spreadsheet format, that would be fantastic. Feel free to get in touch if you require any clarification from myself.

Yours faithfully,

Russ Hunter

Freedom of Information Act, Barnet Borough Council

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Daisy Nash, Barnet Borough Council

Information request
Our reference: 5926364


Dear Mr Hunter
Freedom of Information Act 2000
Thank you for your request for information that was received on 3 January


We will deal with your request under the Freedom of Information Act 2000


Under the Act we must respond promptly and in any event within 20 working
days from the date we received your request.  We will respond to you by 31
January 2020


Please note the Act defines a limited set of exemptions from the right to
know.  If we decide not to release any information we shall explain why,
which exemption we are relying on and how you can appeal.

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request please respond to it by the date given.  We will not be able to
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Yours sincerely
Daisy Nash
Admin Assistant
Highways Network Management

2 Bristol Avenue, Colindale, NW9 4EW

Barnet Online: [1]


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Daisy Nash, Barnet Borough Council

1 Attachment

Information request
Our reference: 5926364


Dear Mr Hunter
Thank you for your request for information received on 3 January 2020.
Please find attached our response to your request.

If you reply to this email please do not amend the subject line or your
email will not go into the case and there will be a delay in it being
received by us.

FOI Survey

We would greatly appreciate it if you could take 5 minutes of your time to
fill in the questionnaire at the link below. This provides you with the
opportunity to give feedback and will help us to ensure a high standard of
service provision with regard to FOI and EIR requests handled by the
London Borough of Barnet:


Please note, this questionnaire is anonymous and its primary purpose is to
monitor customer satisfaction and identify potential service improvement.
It does not affect your statutory right under the Freedom of Information
Act or the Environmental Information Regulations to have an internal
review of your response carried out. Nor, as it is anonymous, does it
constitute a trigger for a review. If you wish to make a request for an
internal review, you will need to contact the Information Management Team
at [2][Barnet Borough Council request email]
Yours sincerely
Richard Carter
Information Management Officer
Assurance Group

2 Bristol Avenue, Colindale, NW9 4EW

Barnet Online: [3]


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2. mailto:[Barnet Borough Council request email]