Barking, Havering and Redbridge NHS Trust

The request was partially successful.

Dear Parliamentary and Health Service Ombudsman,

Please provide information on the total number of complaints you have received concerning the Barking, Havering and Redbridge NHS Trust in each of the three business years 2013/14, 2014/15 and 2015/16.

Please provide information on the number of investigated complaints that were:

1. not upheld;
2. upheld; and
3. partially upheld.

Please provide information on the number of requests for review received concerning Barking, Havering and Redbridge NHS Trust in respect of the three business years referred to above.

Yours faithfully,

J Roberts

informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


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InformationRights, Parliamentary and Health Service Ombudsman

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Dear J Roberts

 

FDN-274047

 

I write in response to your information request of 1 November 2016 in
which you requested the following:

 

Please provide information on the total number of complaints you have
received concerning the Barking, Havering and Redbridge NHS Trust in each
of the three business years 2013/14, 2014/15 and 2015/16.

 

Please provide information on the number of investigated complaints that
were:

 

1. not upheld;

2. upheld; and

3. partially upheld.

 

Please provide information on the number of requests for review received
concerning Barking, Havering and Redbridge NHS Trust in respect of the
three business years referred to above.

 

I have considered your request under the Freedom of Information Act 2000
and can confirm that we do hold some information to answer your questions.

 

Please find a breakdown of the complaints received about Barking, Havering
and Redbridge University Hospitals NHS Trust attached at Annex A.

 

In order to check how many requests there were for reviews I would have to
manually check each of the 302 complaints about Barking, Havering and
Redbridge University Hospitals NHS Trust. This would exceed the
appropriate limit set out at section 12 of the FOIA and in the Freedom of
Information and Data Protection (Appropriate Limit and Fees) Regulations
2004.

 

However, separate to the number of reviews requested, I can tell you that
were six reviews carried out within this period, two of which were in the
year 2013/14 and four in 2014/15.

 

I hope the information is useful. If you are unhappy with the way I have
handled your information request you may ask for an internal review by
emailing [1][Parliamentary and Health Service Ombudsman request email]. Further to that you may
contact the Information Commissioner’s Office. Her contact details can be
found at [2]www.ico.org.uk.

 

 

Yours sincerely

FOI/DP Officer

 

 

 

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References

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1. mailto:[Parliamentary and Health Service Ombudsman request email]
2. http://www.ico.org.uk/

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