Thank you for your email to the Information Governance team at Homes
England.

Please refer to the table below which sets out our service standard
response times to your email.

Requests for Information under the We aim to acknowledge your request
Freedom of Information Act 2000 or within one working day, and no later
Environmental Information than three working days. 
Regulations 2004 
 
Data Subject Access Requests under We aim to acknowledge your request
the UK General Data Protection within one working day, and no later
Regulations and in accordance with than three working days. 
the Data Protection Act 2018 
We aim to acknowledge your complaint
within five working days. 

Further information on our process can
be found here: [1]Complaints procedure
- Homes England - GOV.UK (www.gov.uk) 
Corporate Complaints 
 
  
Please note that Complaints relating to
the Help to Buy (HTB) product are not
dealt with by the Information
Governance team - details of how to
submit a HTB Complaint are on the above
link. 

  
General Correspondence 
We aim to provide a response within
(in relation to a function listed three working days.  
above)
  
  

If you are a member of the public and your enquiry does not relate to a
function of the Information Governance team as listed above, please
redirect your correspondence to our general enquiries team via: [email
address] or 0300 1234 500.

[2]Homes England - GOV.UK (www.gov.uk)

══════════════════════════════════════════════════════════════════════════

Homes England is the trading name of the Homes and Communities Agency. Our
address for service of legal documents is One Friargate, Coventry, CV1
2GN. VAT no: 941 6200 50. Unless expressly agreed in writing, Homes
England accepts no liability to any persons in respect of the contents of
this email or attachments.

Please forward any requests for information to: [3][Homes England request
email]

CONFIDENTIALITY AND PRIVACY
This message is intended solely for the addressee and may contain
confidential information. If you have received this message in error,
please reply to this e-mail highlighting the error to the sender, then
immediately and permanently delete it.
Do not use, copy or disclose the information contained in this message or
in any attachment.
 
For information about how we process data and monitor communications
please see our [4]Personal Information Charter.

══════════════════════════════════════════════════════════════════════════

References

Visible links
1. https://www.gov.uk/government/organisati...
2. https://www.gov.uk/government/organisati...
3. mailto:[homes%20england%20request%20email]
4. https://www.gov.uk/government/organisati...

Dear Mr Lloyd

Please find attached correspondence relating to your request for information which we are processing in accordance with the Freedom of Information Act 2000 and the Environmental Information Regulations 2004.

Kind Regards,

The Information Governance Team
Homes England
Switchboard: 0300 1234 500

+AEA-HomesEngland

2nd floor
The Lumen
St James Boulevard
Newcastle Helix
Newcastle upon Tyne
NE4 5BZ

The Housing and Regeneration Agency
We believe that affordable, quality homes in well-designed places are key to improving people+IBk-s lives. We make this happen by using our powers, expertise, land, capital, and influence to bring both investment to communities and to get more quality homes built.

Please forward any Freedom of Information Requests to: infogov+AEA-homesengland.gov.uk

OFFICIAL

show quoted sections

Dear Mr Lloyd

Please find attached our response to your request for information which we processed in accordance with the Freedom of Information Act 2000/Environmental Information Regulations 2004.

Kind Regards,
The Information Governance Team
Homes England
Switchboard: 0300 1234 500

+AEA-HomesEngland

The Lumen
2nd Floor
St James Boulevard
Newcastle Helix
Newcastle upon Tyne
NE4 5BZ

The Housing and Regeneration Agency
We believe that affordable, quality homes in well-designed places are key to improving people+IBk-s lives. We make this happen by using our powers, expertise, land, capital, and influence to bring both investment to communities and to get more quality homes built.

Please forward any Freedom of Information Requests to: infogov+AEA-homesengland.gov.uk

OFFICIAL

show quoted sections