Baliffs and debt collectors (bdcs) for council tax defaulters

Norman Gargon made this Freedom of Information request to Wirral Metropolitan Borough Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Wirral Metropolitan Borough Council,

Please send by email a copy of any contracts or agreements you have
with baliffs and debt collectors (bdcs) for council tax defaulters
and any complaint procedures, codes of conduct or professional
practices you expect bdcs, you have appointed, to follow.

Yours faithfully,

Norman Gargon

InfoMgr, FinDMT, Wirral Metropolitan Borough Council

1 Attachment

Good Afternoon

Thank you for your recent request made under the Freedom of Information.

Please find the Council's bailiffs contract attached.

The Council's complaint procedure can be found on our website at the following link:

http://www.wirral.gov.uk/my-services/adv...

Kind regards,

Sent on behalf of

Tracy O'Hare
Information Management
Transformation and Resources
Wirral Council
 
This information supplied to you is copyrighted and continues to be protected by the Copyright, Designs and Patents Act 1988. You are free to use it for your own purposes, including any non commercial research you are doing and for the purposes of news reporting. Any other reuse, for example commercial publication, would require our specific permission, may involve licensing and the application of a charge.

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Dear Wirral Metropolitan Borough Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Wirral Metropolitan Borough Council's handling of my FOI request 'Baliffs and debt collectors (bdcs) for council tax defaulters'.

You have not provided informationn relating to "and any complaint procedures, codes of conduct or professional practices you expect bdcs, you have appointed, to follow."

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/b...

Yours faithfully,

Norman Gargon

InfoMgr, FinDMT, Wirral Metropolitan Borough Council

Good Afternoon

 

Thank you for your email, which has been treated as an internal review of
the Council's response to your recent FOI request.

 

Having reviewed the information sent to you, namely the Tender and
Specification for Bailiff Services, the issue of complaints is raised in
the Tender Specification at point 5 (page 10), point 21 (page 19), and in
Appendix 4 point 14 (page 36), while the 'Authority Code of Practice for
Bailiffs' is included as Appendix 5 (page 38).

 

The responding officer also included a link to the Council's complaints
procedure on our website.

 

It is therefore my opinion that the Council responded to your enquiry
appropriately, and issued you with all relevant information.

 

If you are dissatisfied with the result of your internal review, you also
have the right to complain to the Information Commissioner, whose address
is

The Information Commissioner’s Office,

Wycliffe House,

Water Lane,

Wilmslow,

Cheshire SK9 5AF

[1]www.ico.gov.uk

 

Kind regards,

 

Sent on behalf of

 

Jane Corrin

Information Management

Transformation and Resources

Wirral Council

 

This information supplied to you is copyrighted and continues to be
protected by the Copyright, Designs and Patents Act 1988. You are free to
use it for your own purposes, including any non-commercial research you
are doing and for the purposes of news reporting. Any other reuse, for
example commercial publication, would require our specific permission, may
involve licensing and the application of a charge.

 

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