Dear Wiltshire Council,

under foi or in the public interest can you please answer the following.this is not a complaint against you just a general request as to your relationship with enforcement agents.we have had over 20 councils now reply kindly

1. Does your enforcement agent contract allow your enforcement agents to issue an
indemnity against prosecution for themselves without the agreement of the council in
cases where they have wrongfully seized and to vulnerable
2. Have you ever allowed bailiffs to make their own settlement agreements where goods
have to be returned?
3. Would you allow enforcement agents to breach the equalities act if it meant your
business rates were collected.
4. How would you react if they did this without you knowing?
5. Would you class a secret indemnity which achieves a gain at the cost to the
vulnerable victim a material breach of contract .
6. Must enforcement agents always report failed levies and a full report when dealing
with vulnerable customers
thank you for your public concern in answering these questions asap

Yours faithfully,

steve

Yours faithfully,

steve

FOI, Wiltshire Council

Dear Steve,

Thank you for your email.

I am unable to progress your request as a Freedom of Information request as your email does not constitute a request for information as provided for in section 8(1)(b) of the Freedom of Information Act 2000 because you have not provided your full name.

Should you wish us to continue with this request please supply your full name. On receipt of that information we will recommence the processing of this request.

Many thanks
Jenny

Jenny Dando
Senior Information Governance Officer
Traded Services & Training Cultural Change

Freedom of Information
Information Governance Team
Corporate Services and Digital
Wiltshire Council
County Hall | Trowbridge | Wiltshire | BA14 8JN

[Wiltshire Council request email]
www.wiltshire.gov.uk

Friday is my non-working day

www.wiltshire.gov.uk/wisc

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Dear FOI,

sorry steve perkins

FOI, Wiltshire Council

Dear Mr Perkins,

Thank you for your request for information dated 18.12.2019.

Your request is being handled under the provisions of the Freedom of Information Act 2000.

Your request will now be considered and you will receive a response within the statutory timescale of 20 working days as defined within the legislation which means you will hear from us on or before 21.01.2020.

Many thanks
Jenny

Jenny Dando
Senior Information Governance Officer
Traded Services & Training Cultural Change

Freedom of Information
Information Governance Team
Corporate Services and Digital
Wiltshire Council
County Hall | Trowbridge | Wiltshire | BA14 8JN

[Wiltshire Council request email]
www.wiltshire.gov.uk

Friday is my non-working day

www.wiltshire.gov.uk/wisc

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FOI, Wiltshire Council

Dear Mr Perkins,

Freedom of Information Request – Bailiff indemnities

Thank you for your request for information dated 18 December 2019, in which you asked for the following information:

1. Does your enforcement agent contract allow your enforcement agents to issue an indemnity against prosecution for themselves without the agreement of the council in cases where they have wrongfully seized and to vulnerable 2. Have you ever allowed bailiffs to make their own settlement agreements where goods have to be returned?
3. Would you allow enforcement agents to breach the equalities act if it meant your business rates were collected.
4. How would you react if they did this without you knowing?
5. Would you class a secret indemnity which achieves a gain at the cost to the vulnerable victim a material breach of contract .
6. Must enforcement agents always report failed levies and a full report when dealing with vulnerable customers thank you for your public concern in answering these questions asap

Under the Freedom of Information Act 2000 ('the Act') The Council is obliged to:

• Let you know whether we hold the information you have requested
• Provide you with the requested information, if held, (subject to any exemptions under the Act which may apply).

I can confirm that Wiltshire Council holds some of the information you have requested. The available information you requested is as follows:

1. Does your enforcement agent contract allow your enforcement agents to issue an indemnity against prosecution for themselves without the agreement of the council in cases where they have wrongfully seized and to vulnerable
No

2. Have you ever allowed bailiffs to make their own settlement agreements where goods have to be returned?
No

3. Would you allow enforcement agents to breach the equalities act if it meant your business rates were collected.
No

4. How would you react if they did this without you knowing?
We would take advice from our Legal Team.

5. Would you class a secret indemnity which achieves a gain at the cost to the vulnerable victim a material breach of contract.
We expect our Enforcement Agents to adopt our code of practice regarding the treatment of those deemed vulnerable. Should such a breach take place then the circumstances surrounding the case would need to be considered and any concerns shared with our Legal Team.

6. Must enforcement agents always report failed levies and a full report when dealing with vulnerable customers thank you for your public concern in answering these questions asap.
Enforcement Agencies are expected to issue a brief report once their efforts to recover a debt have ended. We would expect any vulnerability issues to be reported when they are identified , not as a result of a failed process.

Information supplied under the Act may be subject to copyright protection under the Copyright, Designs and Patents Act 1988. You may use the information provided in response to your request under the terms of the Open Government Licence.

If you are dissatisfied with the above response you have a right to request a review of your request for information. Details of the complaints and review procedure are below.

Yours sincerely

Kyle McCormack

Information Governance Officer
Email: [email address]

Freedom of Information Complaints & Review Procedure

Any person who has requested information from Wiltshire Council, which has been dealt with under the Freedom of Information Act is entitled to complain and request an internal review of their request for information if they are dissatisfied with the response they have received.

Requests for review of Freedom of Information requests must be made in writing (includes email) to:

Freedom of Information Lead
County Hall
Bythesea Road
Trowbridge
Wiltshire
BA14 8JN

Email [email address]

Please include the reference number, date of your request and details of why the review is being requested. Requests for review should be brought to the attention of the Freedom of Information Lead within 40 calendar days of the response to the original request.

Any request for review will be acknowledged in writing confirming the reasons for the review. The Freedom of Information Lead will allocate the review to someone who is independent of the original decision. The person conducting the review will set a target date for a response with the intention to complete the review within 20 working days. In more complex cases the review may take up to 40 working days.

The reviewer will conduct a full review of the handling of the request for information and of decisions taken, including decisions taken about where the public interest lies in respect of exempt information where applicable. The review enables a re-evaluation of the case, taking into account any matters raised by the requestor.

On completion of the review the reviewer will reply to the requestor with the result of the review. If the requestor is still dissatisfied following the review they should contact the Information Commissioner to appeal the decision. The Information Commissioner can be contacted using the following details:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate)
01625 545 745 (national rate)
Email: [email address]

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Dear FOI,

thank you for your transparancy.i would hope their would be no reasons for allowing secret indemnities to be presented that are then fraudulently concealed

Yours sincerely,

steve