Dear Redcar and Cleveland Borough Council,
can you answer these questions using your experiance of partnering with your enforcement agents.this is not a complaint against yourself but vital for public info regarding what bailiffs are and are not allowed to do.the below response was from carlisle cc who answered within 48 hours
FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST - 8153
The Council has now considered your request received on 15/11/2019 and our response to
your questions is shown below.
Does your enforcement agent contract allow your enforcement agents to issue an indemnity
against prosecution for themselves without the agreement of the council in cases where they
have wrongfully seized and to vulnerable people -carlise cc/ No, the provisions of our Service Level
Agreement do not allow for any indemnities against prosecution.
Have you ever allowed bailiffs to make their own settlement agreements where goods have
to be returned? carlisle cc /No
Would you allow enforcement agents to breach the equalities act if it meant your business
rates were collected. carlisle cc /No
How would you react if they did this without you knowing?carlisle In the unlikely event that this
occurred, we would fully Investigate any such breach identified to ensure adherence to
our service expectations.
would you class a secret indemnity which achieves a gain at the cost to the vulnerable victim a material breach of contract .
must enforcement agents always report failed levies and a full report when dealing with vulnerable customers
thank you for your public concern in answering these questions asap .
FOI request - Ref FOI/19/1152
I wish to acknowledge receipt of your request for information.
I have asked the relevant officers of the Authority to commence enquiries immediately to find all applicable information relating to your request under the FOI Act and to supply any which is found to you.
Your request has to be processed within a maximum of 20 working days, which means the Council must provide you with the information it has (assuming no exemptions are claimed) by 17/01/2020. If it is possible to provide you with the information within a shorter timescale then that will be done.
Should you have any queries about this matter please don’t hesitate to contact me.
Please find our response to your request
Business Support Officer
Resources Business Support Team
Redcar & Cleveland House
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Dear Business Support Corporate Resources,
thank you for your transparancy .you have answered as any council should with honesty.
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