Dear Watford Borough Council,

can you answer these questions using your experiance of partnering with your enforcement agents.this is not a complaint against yourself but vital for public info regarding what bailiffs are and are not allowed to do.the below response was from carlisle cc who answered within 48 hours

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST - 8153

The Council has now considered your request received on 15/11/2019 and our response to
your questions is shown below.

Does your enforcement agent contract allow your enforcement agents to issue an indemnity
against prosecution for themselves without the agreement of the council in cases where they
have wrongfully seized and to vulnerable people -carlise cc/ No, the provisions of our Service Level
Agreement do not allow for any indemnities against prosecution.

Have you ever allowed bailiffs to make their own settlement agreements where goods have
to be returned? carlisle cc /No

Would you allow enforcement agents to breach the equalities act if it meant your business
rates were collected. carlisle cc /No

How would you react if they did this without you knowing?carlisle In the unlikely event that this
occurred, we would fully Investigate any such breach identified to ensure adherence to
our service expectations.

would you class a secret indemnity which achieves a gain at the cost to the vulnerable victim a material breach of contract .

must enforcement agents always report failed levies and a full report when dealing with vulnerable customers

thank you for your public concern in answering these questions asap .

Yours faithfully,

dan perkns

Yours faithfully,

steve

Gerry Gibbins,

3 Attachments

Dear Steve

 

Thank you for your request dated 17 December 2019. Please accept my
apologies for the late response.

 

The information you have requested is as follows:

 

1. Does your enforcement agent contract allow your enforcement agents to
issue an indemnity against prosecution for themselves without the
agreement of the council in cases where they have wrongfully/excessively
seized goods to vulnerable people? No

2. Have you ever allowed bailiffs to make their own settlement agreements
where goods have to be returned? No

3. Would you allow enforcement agents to breach the equalities act by
giving a protected party a disadvantage if it meant your business rates
were collected? No

4. How would you react if they did this without you knowing? Any alleged
breach of contractual obligation or service level agreement or legislation
would be investigated and dealt with appropriately

5. Would you class a secret indemnity which achieves a gain at the cost to
the vulnerable victim a material breach of contract? Any alleged breach of
contractual obligation or service level agreement or legislation would be
investigated and dealt with appropriately

6. Must enforcement agents always report failed levies and a full report
when dealing with vulnerable customers? Yes

7.if you knew a bailiff agency had hidden a secret indemnity and a failed
levy from a large council for years knowing the victim was vulnerable and
that the failed levy had caused insurmountable issues would this concern
you ? This is a hypothetical question and not recorded information.

If you are not satisfied with my response to your request you may ask for
the request to be reconsidered. You can do this by emailing
[1][email address] . The request will be considered by a
different officer. If you still remain dissatisfied with our response
after this you may write to the Information Commissioner

Kind regards

 

Gerry Gibbins

Systems & Subsidy Lead Officer

Revenues & Benefits

Three Rivers District Council & Watford Borough Council Shared Service

01923 278233

[2]watford.gov.uk

 

[3]cid:image002.png@01D22ECD.7438AB50 [4]cid:image003.png@01D22ECD.7438AB50 [5]cid:image004.png@01D22ECD.7438AB50 

 

 

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