Bailiff Company Used to Enforce Liability Orders and Warrants for Council Tax Arrears

Kevin made this Freedom of Information request to Ceredigion Council

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dear Ceredigion Council,

1/ Can you please provide the name of the Bailiff Company used to enforce liability orders and warrants on Debtors for Council Tax.

2/ A copy of the Agreement between Ceredigion Council and the bailiff company.

3/ The names of the Councils representatives who signed the agreement.

4/ A copy of the complaints procedure.

5/ The number of complaints made against the bailiff company and the procedures and action undertaken by the Council upon receiving such complaints.

6/ The name of the Council representative who deals with the complaints.

7/ What information does the Council provide to the Bailiff company in regard to the debtor and in accordance with the Data Protection Act 1988

8/ What is the name of the Councils Data Controller.

8/ If the agent of the Bailiff company returns the Liability Order being unsuccessful in their execution of the order what reports are returned and can the debtor make a request to see such reports under the Data Subject Access Request.

Yours faithfully,

Kevin commonly known as kev

Ceredigion CE Freedom Of Information, Ceredigion Council

Diolch am eich neges e-bost a fydd yn cael sylw gan y swyddog cyswllt
priodol maes o law.

 

Thank you for your e-mail communication which will receive attention from
the appropriate link officer

 

--

Rydym yn croesawu gohebiaeth yn Gymraeg a Saesneg. Cewch ateb Cymraeg i
bob gohebiaeth Gymraeg ac ateb Saesneg i bob gohebiaeth Saesneg. Ni fydd
gohebu yn Gymraeg yn arwain at oedi.

Ymwadiad:

Er y cymerir pob gofal posib i sicrhau cywirdeb unrhyw wybodaeth a chyngor
a roddir yn yr ohebiaeth hon, ni dderbynnir atebolrwydd am unrhyw
golledion a all godi o unrhyw gamgymeriadau sy'n gynwysedig ac fe'ch
atgoffir o'r angen i chi ofyn am gyngor proffesiynol eich hun.

Bwriedir y neges ebost hon, ac unrhyw atodiadau iddi, at sylw'r person(au)
y'i danfonwyd atynt yn unig. Os nad chi yw'r derbynnydd y cyfeiriwyd y
neges hon ato ef neu hi, neu'r person sydd gyfrifol am drosglwyddo'r neges
hon iddo ef neu hi, mi ddylech hysbysu'r anfonwr ar eich union. Oni bai
mai chi yw'r person neu gynrychiolydd y person y cyfeiriwyd y neges hon at
ef neu hi nid ydych wedi eich awdurdodi i, ac ni ddylech chi, ddarllen,
copio, dosbarthu, defnyddio na chadw'r neges hon nac unrhyw gyfran ohoni.

O dan y Ddeddf Amddiffyn Data 1998 a Deddf Rhyddid Gwybodaeth 2000 gellir
datgelu cynnwys y negest ebost hon.

We welcome correspondence in Welsh and English. Correspondence received in
Welsh will be answered in Welsh and correspondence in English will be
answered in English. Corresponding in Welsh will not involve any delay.

Disclaimer:

While reasonable care is taken to ensure the correctness of any
information and advice given in this correspondence no liability is
accepted for losses arising from any errors contained in it and you are
reminded of the need to obtain your own professional advice.

The information in this email and any attachments is intended solely for
the attention and use of the named addressee(s). If you are not the
intended recipient, or person responsible for delivering this information
to the intended recipient, please notify the sender immediately. Unless
you are the intended recipient or his/her representative you are not
authorised to, and must not, read, copy, distribute, use or retain this
message or any part of it.

Under the Data Protection Act 1998 and the Freedom of Information Act 2000
the contents of this email may be disclosed.

Ceredigion CE Freedom Of Information, Ceredigion Council

Dear Kevin,

 

Many thanks for your e-mail.

 

The content of your e-mail forms a request under the Freedom of
Information Act 2000 and as such Ceredigion County Council has a timeframe
of 20 working days in which to respond, which is on or before 18^th March
2019.

 

I will therefore be in further communication with you.

 

Yours sincerely,

FOI Team

 

Tîm Cwynion a Rhyddid Gwybodaeth

Complaints & Freedom of Information Team 

Cyngor Sir Ceredigion County Council

Canolfan Rheidol
Rhodfa Padarn
Llanbadarn Fawr
Aberystwyth
Ceredigion
SY23 3UE

 

01545 574151

 

Cwynion / Complaints

[1][email address].cymru  / [2][email address]

 

Rhyddid Gwybodaeth / Freedom of Information

[3][email address].cymru  /  [4][Ceredigion Council request email]

 

--

Rydym yn croesawu gohebiaeth yn Gymraeg a Saesneg. Cewch ateb Cymraeg i
bob gohebiaeth Gymraeg ac ateb Saesneg i bob gohebiaeth Saesneg. Ni fydd
gohebu yn Gymraeg yn arwain at oedi.

Ymwadiad:

Er y cymerir pob gofal posib i sicrhau cywirdeb unrhyw wybodaeth a chyngor
a roddir yn yr ohebiaeth hon, ni dderbynnir atebolrwydd am unrhyw
golledion a all godi o unrhyw gamgymeriadau sy'n gynwysedig ac fe'ch
atgoffir o'r angen i chi ofyn am gyngor proffesiynol eich hun.

Bwriedir y neges ebost hon, ac unrhyw atodiadau iddi, at sylw'r person(au)
y'i danfonwyd atynt yn unig. Os nad chi yw'r derbynnydd y cyfeiriwyd y
neges hon ato ef neu hi, neu'r person sydd gyfrifol am drosglwyddo'r neges
hon iddo ef neu hi, mi ddylech hysbysu'r anfonwr ar eich union. Oni bai
mai chi yw'r person neu gynrychiolydd y person y cyfeiriwyd y neges hon at
ef neu hi nid ydych wedi eich awdurdodi i, ac ni ddylech chi, ddarllen,
copio, dosbarthu, defnyddio na chadw'r neges hon nac unrhyw gyfran ohoni.

O dan y Ddeddf Amddiffyn Data 1998 a Deddf Rhyddid Gwybodaeth 2000 gellir
datgelu cynnwys y negest ebost hon.

We welcome correspondence in Welsh and English. Correspondence received in
Welsh will be answered in Welsh and correspondence in English will be
answered in English. Corresponding in Welsh will not involve any delay.

Disclaimer:

While reasonable care is taken to ensure the correctness of any
information and advice given in this correspondence no liability is
accepted for losses arising from any errors contained in it and you are
reminded of the need to obtain your own professional advice.

The information in this email and any attachments is intended solely for
the attention and use of the named addressee(s). If you are not the
intended recipient, or person responsible for delivering this information
to the intended recipient, please notify the sender immediately. Unless
you are the intended recipient or his/her representative you are not
authorised to, and must not, read, copy, distribute, use or retain this
message or any part of it.

Under the Data Protection Act 1998 and the Freedom of Information Act 2000
the contents of this email may be disclosed.

References

Visible links
1. mailto:[email address].cymru
2. mailto:[email address]
3. mailto:[email address].cymru
4. mailto:[Ceredigion Council request email]

Dear Ceredigion CE Freedom Of Informatio

I am still awaiting a response to the request which is now late.

Yours sincerely,

Kevin

Ceredigion CE Freedom Of Information, Ceredigion Council

Diolch am eich neges e-bost a fydd yn cael sylw gan y swyddog cyswllt
priodol maes o law.

 

Thank you for your e-mail communication which will receive attention from
the appropriate link officer

 

--

Rydym yn croesawu gohebiaeth yn Gymraeg a Saesneg. Cewch ateb Cymraeg i
bob gohebiaeth Gymraeg ac ateb Saesneg i bob gohebiaeth Saesneg. Ni fydd
gohebu yn Gymraeg yn arwain at oedi.

Ymwadiad:

Er y cymerir pob gofal posib i sicrhau cywirdeb unrhyw wybodaeth a chyngor
a roddir yn yr ohebiaeth hon, ni dderbynnir atebolrwydd am unrhyw
golledion a all godi o unrhyw gamgymeriadau sy'n gynwysedig ac fe'ch
atgoffir o'r angen i chi ofyn am gyngor proffesiynol eich hun.

Bwriedir y neges ebost hon, ac unrhyw atodiadau iddi, at sylw'r person(au)
y'i danfonwyd atynt yn unig. Os nad chi yw'r derbynnydd y cyfeiriwyd y
neges hon ato ef neu hi, neu'r person sydd gyfrifol am drosglwyddo'r neges
hon iddo ef neu hi, mi ddylech hysbysu'r anfonwr ar eich union. Oni bai
mai chi yw'r person neu gynrychiolydd y person y cyfeiriwyd y neges hon at
ef neu hi nid ydych wedi eich awdurdodi i, ac ni ddylech chi, ddarllen,
copio, dosbarthu, defnyddio na chadw'r neges hon nac unrhyw gyfran ohoni.

O dan y Ddeddf Amddiffyn Data 1998 a Deddf Rhyddid Gwybodaeth 2000 gellir
datgelu cynnwys y negest ebost hon.

We welcome correspondence in Welsh and English. Correspondence received in
Welsh will be answered in Welsh and correspondence in English will be
answered in English. Corresponding in Welsh will not involve any delay.

Disclaimer:

While reasonable care is taken to ensure the correctness of any
information and advice given in this correspondence no liability is
accepted for losses arising from any errors contained in it and you are
reminded of the need to obtain your own professional advice.

The information in this email and any attachments is intended solely for
the attention and use of the named addressee(s). If you are not the
intended recipient, or person responsible for delivering this information
to the intended recipient, please notify the sender immediately. Unless
you are the intended recipient or his/her representative you are not
authorised to, and must not, read, copy, distribute, use or retain this
message or any part of it.

Under the Data Protection Act 1998 and the Freedom of Information Act 2000
the contents of this email may be disclosed.

Ceredigion CE Freedom Of Information, Ceredigion Council

1 Attachment

Dear Kevin,

 

I refer to your Freedom of Information request dated 15^th February 2019. 
Please accept our apologies for the delay in responding to your FOI. 

 

Please see below the information that you have requested:

 

1.    Can you please provide the name of the Bailiff Company used to
enforce liability orders and warrants on Debtors for Council Tax.

Andrew James Enforcement Ltd

Latheron Chambers

41 Mansel Street             

Swansea

SA1 5SW

 

Excel Civil Enforcement Ltd

141 Walter Road

Swansea             

SA1 5RW

 

2.    A copy of the Agreement between Ceredigion Council and the bailiff
company.

Agreement attached for Excel, agreement for Andrew James not available.

 

3.     The names of the Councils representatives who signed the agreement.

As can be seen in the Agreement. 

 

4.     A copy of the complaints procedure.

See Section 3.32 and 3.3.3 in the attached Agreement

 

5.     The number of complaints made against the bailiff company and the
procedures and action undertaken by the Council upon receiving such
complaints.

For the period 1.4.18 to 31.10.18 there were 2 complaints. All complaints
are investigated by the Bailiff company with a copy provided to Ceredigion
County Council.

 

6.     The name of the Council representative who deals with the
complaints.

Mr R Morris

 

7.    What information does the Council provide to the Bailiff company in
regard to the debtor and in accordance with the Data Protection Act 1988

Account reference number

Amount outstanding on the Liability Order and date Liability Order
obtained

Period to which the charge relates

Address to which the charge relates

Current address

 

8.     What is the name of the Councils Data Controller.

Ceredigion County Council

 

9.     If the agent of the Bailiff company returns the Liability Order
being unsuccessful in their execution of the order what reports are
returned and can the debtor make a request to see such reports under the
Data Subject Access Request.

The Liability Orders are returned together with a reason as to why.
Although we have never been asked by a customer to see such a report it
would be provided.

 

I hope that this information will be of assistance but if you have any
complaints in relation to this FOI response the Council does operate an
internal appeals procedure. If you wish to utilise this procedure then
please write to, Mr Alun Williams, Cyngor Sir Ceredigion County Council,
Neuadd Cyngor Ceredigion, Penmorfa, Aberaeron, Ceredigion, SA46 OPA or via
email through [1][Ceredigion Council request email].

 

Should you have any queries regarding the above response, please do not
hesitate to contact the team.

 

Yours sincerely,

FOI Team

 

Tîm Cwynion a Rhyddid Gwybodaeth

Complaints & Freedom of Information Team 

Cyngor Sir Ceredigion County Council

Canolfan Rheidol
Rhodfa Padarn
Llanbadarn Fawr
Aberystwyth
Ceredigion
SY23 3UE

 

01545 574151

 

Cwynion / Complaints

[2][email address].cymru  / [3][email address]

 

Rhyddid Gwybodaeth / Freedom of Information

[4][email address].cymru  /  [5][Ceredigion Council request email]

 

--

Rydym yn croesawu gohebiaeth yn Gymraeg a Saesneg. Cewch ateb Cymraeg i
bob gohebiaeth Gymraeg ac ateb Saesneg i bob gohebiaeth Saesneg. Ni fydd
gohebu yn Gymraeg yn arwain at oedi.

Ymwadiad:

Er y cymerir pob gofal posib i sicrhau cywirdeb unrhyw wybodaeth a chyngor
a roddir yn yr ohebiaeth hon, ni dderbynnir atebolrwydd am unrhyw
golledion a all godi o unrhyw gamgymeriadau sy'n gynwysedig ac fe'ch
atgoffir o'r angen i chi ofyn am gyngor proffesiynol eich hun.

Bwriedir y neges ebost hon, ac unrhyw atodiadau iddi, at sylw'r person(au)
y'i danfonwyd atynt yn unig. Os nad chi yw'r derbynnydd y cyfeiriwyd y
neges hon ato ef neu hi, neu'r person sydd gyfrifol am drosglwyddo'r neges
hon iddo ef neu hi, mi ddylech hysbysu'r anfonwr ar eich union. Oni bai
mai chi yw'r person neu gynrychiolydd y person y cyfeiriwyd y neges hon at
ef neu hi nid ydych wedi eich awdurdodi i, ac ni ddylech chi, ddarllen,
copio, dosbarthu, defnyddio na chadw'r neges hon nac unrhyw gyfran ohoni.

O dan y Ddeddf Amddiffyn Data 1998 a Deddf Rhyddid Gwybodaeth 2000 gellir
datgelu cynnwys y negest ebost hon.

We welcome correspondence in Welsh and English. Correspondence received in
Welsh will be answered in Welsh and correspondence in English will be
answered in English. Corresponding in Welsh will not involve any delay.

Disclaimer:

While reasonable care is taken to ensure the correctness of any
information and advice given in this correspondence no liability is
accepted for losses arising from any errors contained in it and you are
reminded of the need to obtain your own professional advice.

The information in this email and any attachments is intended solely for
the attention and use of the named addressee(s). If you are not the
intended recipient, or person responsible for delivering this information
to the intended recipient, please notify the sender immediately. Unless
you are the intended recipient or his/her representative you are not
authorised to, and must not, read, copy, distribute, use or retain this
message or any part of it.

Under the Data Protection Act 1998 and the Freedom of Information Act 2000
the contents of this email may be disclosed.

References

Visible links
1. mailto:[Ceredigion Council request email]
2. mailto:[email address].cymru
3. mailto:[email address]
4. mailto:[email address].cymru
5. mailto:[Ceredigion Council request email]