Bad care homes what council does about them

peter harris made this Freedom of Information request to Warwickshire County Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Warwickshire County Council,

Rooting out and stamping out abuse, poor care and neglect that vulnerable people suffer is something that the council is supposed to do and have zero tolerance towards organisations who do this repeatedly. Your Head of care and all your spin doctors talk about the zero tolerance approach a lot.

Most of the time action is not taken and the abuse and neglect is allowed to continue under the nose of the council who don’t do anything much, or just do things superficially without meaning it. Bad organisations get away with it.

To see what you actually do this is a FOIA request to look at what you do in cases where abuse/neglect are shown to be happening and have been detected by you and what you do about it in reality and not just the spin.

A recent case has of bad care organisation has been found by CQC. I want to ask what you have done or are doing about it.

Selbourne House were violent to a person living there in July 2013 which was on the news and on a video which is here and shows them hitting.

http://www.bbc.co.uk/news/uk-england-bir...

http://www.birminghammail.co.uk/news/loc...

Now it has been found to be bad again in a recent CQC inspection.

The FOI request is

21A Station Avenue
21A Station Avenue, Coventry, CV4 9HR
How many people have you had living there in 2016 and 2017 paid for by yiu
How many people have you moved OUT in 2016 and 2017
How many people paid for by you have moved in IN 2016 and 2017

5 Tiverton Drive
5 Tiverton Drive, Nuneaton, CV11 6YJ
How many people have you had living there in 2016 and 2017 paid for by you
How many people have you moved OUT in 2016 and 2017
How many people paid for by you have moved in IN 2016 and 2017
How many times have you been notified about safeguarding at Tiverton in 2016 and 2017.
List the reasons for each of the safeguardings

Selbourne House
34 Selborne Road, Handsworth Wood, Birmingham, B20 2DW.

How many people have you had living there in 2016 and 2017 paid for by you
How many people have you moved out in 2016 and 2017.
How many people paid for by you have moved in in 2016 and 2017

Selbourne Mews
36-37 South Road, Smethwick, B67 7BU

How many people have you had living there in 2016 and 2017 paid for by you
How many people have you moved OUT in 2016 and 2017
How many people paid for by you have moved in IN 2016 and 2017

Please answer this and remember that it is in the public interest to know this, commecial confidentiality does not apply and you would have to show why it applies and what you did to work around this eg is in your contract or in your regulations that the providers are expected to apply the FOI. The regulations mean that as the CQC is under the FOI then the people it regulate is under the FOI. Permission is not required from the provider. You can also find ways of providing the information eg you can blank out or aggergate any identifiable information. etc
You are required to advise and assist or refine to be within the FOI.
Information should not be treated as confidential if such an agreement has not been signed or is in public interest as it then looks like a cover up.
Please do not find ways of blocking or fobbing off as I can appeal and find out why.

Emily Dean

 
Information request
Our reference: 2304228

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Dear Ms Dean
 
Freedom of Information Act 2000
 
Thank you for your request for information that was received on 14 March
2017.
 
We are dealing with your request under the Freedom of Information Act
2000 and we aim to send a response by 11 April 2017.
 
In some case, a fee may be payable. If we decide a fee is payable, we will
send you a fee notice and we will require you to pay the fee before
proceeding with your request.
 
The Freedom of Information Act 2000may restrict the release of some or all
of the information you have requested. We will carry out an assessment and
if any exemptionsapply to some or all of the information then we might not
provide that information to you. We will inform you if this is the case
and advise you of your rights to request an internal review and to
complain to the Information Commissioner's Office.
 
We will also advise you if we cannot provide you with the information
requested for any other reason together with the reason(s) why and details
of how you may appeal (if appropriate).
 

 Kind regards

Jonathan Sheward
Information Rights Officer

Information Management
Warwickshire County Council
Shire Hall
Warwick
CV34 4RL
Tel: 01926 418633

 

 
NOTE: Please do not edit the subject line when replying to this email.

 
Information request
Our reference: 2304228

--------------------------------------------------------------------------

 
Dear Ms Dean,
 
Freedom of Information Act 2000

Your request for information, received on 14 March 2017  and concerning
Selbourne Care Ltd placements, is currently being considered by
Warwickshire County Council. However I am writing to advise that there
will be a short delay in providing you with our response to your request.

I apologise for this delay and for any inconvenience caused. I will write
to you as soon as possible with the Council’s response to your request.

 If you have any queries or should you wish to make a complaint about the
manner in which your request is being dealt with then please do not
hesitate to contact me at the above address in the first instance. Any
complaints will be dealt with under the Council’s internal review
procedure.

Further information about your rights under the Freedom of Information
Act, is available from the Information Commissioner’s Office (0303 123
1113) or www.ico.org.uk and on the County Council’s website.

Kind regards

Jonathan Sheward

Information Rights Officer
Information Management
Warwickshire County Council
Shire Hall
Warwick
CV34 4RL

Tel: 01926 418633
E-mail: [1][email address]
 
 
NOTE: Please do not edit the subject line when replying to this email.

References

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1 Attachment

 
Information request
Our reference: 2304228

--------------------------------------------------------------------------

 
Dear Ms Dean,
 
Thank you for your request for information received on 14 March 2017.
Please find our attached response to your request.
 
Please accept our apologies for the slight delay in providing our
response, and for any inconvenience this has caused. However, I hope that
the information now being provided is still of help and interest to you at
this stage.

Your sincerely

Jonathan Sheward

Information Rights Officer
Information Management
Warwickshire County Council
Shire Hall
Warwick
CV34 4RL

Tel: 01926 418633
E-mail: [1][email address]
 
 
NOTE: Please do not edit the subject line when replying to this email.

References

Visible links
1. mailto:[email address]

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