Back Office Systems/IT

The request was refused by Department for International Development.

Dear Department for International Development,

1. Which software are you currently using for the following
Enterprise Resource Planning (ERP) services (if using more than one vendor
- please breakdown accordingly):
1.1 Finance and Accounting
1.2 Procurement
1.3 Project Portfolio Management
1.4 Supply Chain Management
1.5 Planning and Budgeting
1.6 Performance Management
2. Which software are you currently sing for the following Human Capital Management (HCM) services (if using ore than one vendor – please breakdown accordingly):
2.1 Human Resources
2.2 Payroll
2.3 Talent Management
2.4 Workforce Planning
3. How many users within your organisation have access to the
above ERP services?
4. Which version of the software for the above ERP services are
you using?
5. When was the last time this ERP software was upgraded?
6. What was the cost of the last upgrade for the above ERP
services?
7. Are you planning another ERP upgrade in the next 12-18 months?

If yes, do you envisage the purchase of additional software and hardware?
8. Are the above ERP services provided in-house or are they
outsourced?
9. If outsourced which service provider are they outsourced to and when does
the contract expire?
10. When does your existing contract for the above ERP software
expire and when do you intend to re-tender?
11. When does your existing contract for the above HR software
expire and when do you intend to re-tender?
12. Which software do you currently use for Customer Relationship
Management (CRM)?
13. When does the existing software contract expire for CRM and when
do you intend to re-tender?
14. Which software do you currently use for Business Intelligence
(BI)?
15. When does the existing software contract expire for BI and when
do you intend to re-tender?

Yours faithfully,

Helen Lamb

Department for International Development

Dear Ms Lamb,

Thank you for your request for information which we received on 26
September 2018. We are dealing with it under the terms of the Freedom of
Information Act 2000 and will respond to you directly as soon as possible
and within 20 working days.

Please note the Department for International Development may also publish
our response to Freedom of Information requests at www.gov.uk/dfid.

Please contact me if you have any queries, quoting reference number
F2018-368.

Yours sincerely

Alison Marshall
Information Rights Team
Department for International Development

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Department for International Development

1 Attachment

Dear Ms Lamb,

Please find attached the Department for International Development's
response to your Freedom of Information request F2018-368.

Yours sincerely,

Alison Marshall
Information Rights Team
Department for International Development

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technology and mobile devices. Please email [1][DFID request email] to request
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