Dear Mr Williams,

FREEDOM OF INFORMATION ACT 2000

ENVIRONMENTAL INFORMATION REGULATIONS 2004

REFERENCE: IG 01332

Thank you for your request for information regarding bus maps, which was
received on 11^th February 2019.

The council aims to provide you with the information within the statutory
timescale of 20 working days in this case the date is 8^th March 2019. 
Subject to the information not being exempt or containing any references
to third parties.

The council will, as a matter of routine make information available in
electronic format.  Where it is not practical to do this information will
be provided in hard copy (paper).  If information is required in
alternative formats e.g. language, audio, large print, etc., please
indicate this as soon as possible so the council can consider your
request.

The Freedom of Information Act 2000 and Environmental Information
Regulations 2004 define a number of exemptions/exceptions which may
prevent information being released to you automatically.  The council will
make an assessment about the application of any exemptions/exceptions and
issue you with a decision letter, which will include details of your right
to appeal.

If the information you request contains reference to a third party the
council will consult with them prior to making a decision about the
release of information.

In accordance with the council’s [1]Charging Policy a fee may be charged
for supplying information.  If a fee is payable you will be issued with a
fees notice.  The applicable fee must be paid in full before the
information is processed and released.  The statutory time limit for
responses is suspended until the council has received and processed your
payment.  If payment is not received within three months of issuing the
fees notice your request will be closed.

If you have any queries or concerns about this email then please contact:

Information Governance Team

Corporate, Customer & Community Services

Cumbria County Council, Cumbria House, 117 Botchergate, Carlisle, CA1 1RD

Email: [2][Cumbria County Council request email]

Telephone: 01228 221234

This e-mail contains confidential information (which may also be legally
privileged) and is intended solely for the use of the intended named
recipient. If you are not the intended recipient you may not disclose,
copy, distribute or retain any part of this message or its attachments. If
you have received this message in error please notify the originator
immediately by using the reply facility in your e-mail software. Incoming
and outgoing emails may be monitored in line with current legislation. All
copies of the message received in error should be destroyed. Any views or
opinions expressed are solely those of the original author. This email
message has been scanned for viruses, and declared to be virus free at the
point of exit from Cumbria County Council's network.
http://www.cumbria.gov.uk/_

References

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2. mailto:[Cumbria County Council request email]

Dear Mr Williams

FREEDOM OF INFORMATION ACT 2000

INTERNAL REVIEW ACKNOWLEDGEMENT

REFERENCE: IG 01332

Thank you for your email received 23 April 2019. This follows your request
for a PDF copy of every county bus route map ever issued.

As you are dissatisfied with the way your request has been handled your
request will now be considered through the Council’s internal review
process. The internal review will be carried out by Steve Tweedie,
Information Governance & Risk Manager.

The internal review stage is an opportunity to consider the request
afresh. The way your request was handled by the council will be
considered, in the light of all the relevant information.

Following the internal review the Council aims to respond within 20
working days, in this case by 22 May 2019. If for any reason we are unable
to meet that timeframe we will let you know.

If you are not satisfied with the council’s internal review you have the
right to appeal to the Information Commissioner (contact details provided
below):

First Contact Team

Information Commissioners Office

Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Telephone: 0303 123 1113

E-mail: [1][email address]

Online: [2]ICO Complaints Form

If you have any queries please contact us.

Many thanks

Anita

Anita Timperon

Information Governance Team

Resources & Transformation | Cumbria County Council

Cumbria House | 117 Botchergate | Carlisle | CA1 1RD

t: 01228 221234

e: [3][Cumbria County Council request email]

This e-mail contains confidential information (which may also be legally
privileged) and is intended solely for the use of the intended named
recipient. If you are not the intended recipient you may not disclose,
copy, distribute or retain any part of this message or its attachments. If
you have received this message in error please notify the originator
immediately by using the reply facility in your e-mail software. Incoming
and outgoing emails may be monitored in line with current legislation. All
copies of the message received in error should be destroyed. Any views or
opinions expressed are solely those of the original author. This email
message has been scanned for viruses, and declared to be virus free at the
point of exit from Cumbria County Council's network.
http://www.cumbria.gov.uk/_

References

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3. mailto:[Cumbria County Council request email]

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Dear Mr Williams

Further to your Freedom of Information request dated 11 November, we
propose to send the disclosure to you by secure email using Egress. To
enable us to do this please see the attached user guide for Egress. If you
have any queries or concerns or difficulties in opening the following
email please let us know.

Yours sincerely,

Information Governance Team

Corporate, Customer and Community

Cumbria County Council

Cumbria House | 117 Botchergate | CARLISLE | CA1 1RD

t: 01228 221234 

m:

[1]www.cumbria.gov.uk

This e-mail contains confidential information (which may also be legally
privileged) and is intended solely for the use of the intended named
recipient. If you are not the intended recipient you may not disclose,
copy, distribute or retain any part of this message or its attachments. If
you have received this message in error please notify the originator
immediately by using the reply facility in your e-mail software. Incoming
and outgoing emails may be monitored in line with current legislation. All
copies of the message received in error should be destroyed. Any views or
opinions expressed are solely those of the original author. This email
message has been scanned for viruses, and declared to be virus free at the
point of exit from Cumbria County Council's network.
http://www.cumbria.gov.uk/_

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http://www.cumbria.gov.uk/

Dear Mr Williams, I write further to your request of the 23rd April 2019
(shown below) in which you requested an internal review of the handling of
your Freedom of Information Act [FOIA] request which the Council recorded
under reference IG-01332.

I can confirm a review has now been carried out and a response to your
original request for information was provided to you yesterday (Friday 7th
June).  The review has highlighted a number of learning points for the
Council as to how your request was handled.  This learning has already
been discussed with the Information Governance Team so as to reduce
similar delays occurring in the future when dealing with requests that
require responses containing large data files to be issued.

Please accept my sincere apologies for the delay in the response being
provided and any distress or inconvenience this may have caused you.  I
would normally advise as part of a review response that should you remain
dissatisfied with the Council's response you have the right to appeal to
the Information Commissioner.  However, I note from your email of the 31st
May 2019 you have already taken this step.  I can confirm the Council will
respond directly to the Information Commissioner with regard to any
enquiries received with regard to your request.

Yours sincerely,

Steve Tweedie.

Information Governance Manager.

23^rd April 2019 email:

Dear Information Governance,

Hello. I am now formally requesting that you carry out an internal review.
It has now been well over 20 working days and i have still not received my
requested information. In fact you haven't even bothered to update me or
tell me anything about the status of my request and why it is taking so
long. It is a legal requirement that you reply within 20 working days.
Please let me know when i will receive my reply. Many thanks.

Yours sincerely,

Anthony Williams

Dear Mr Williams,

FREEDOM OF INFORMATION ACT 2000 / ENVIRONMENTAL INFORMATION REGULATIONS
2004

REFERENCE: IG 01332

Once again I would like to offer our apologies for the delay in responding
to your request and the subsequent issues whilst trying to access the
documents.

Due to amount of data we tried to send it as a larger file which seems to
have caused the problems, however I will now send across over 3 emails. If
the issues continue, please let me know as soon as possible and I can
arrange for these to be posted out to you if you could provide a postal
address.

Yours sincerely

Belinda Taylor

Information Governance Team

Corporate, Customer and Community Services • Cumbria County Council

Cumbria House • 117 Botchergate • Carlisle • CA1 1RD

E: [1][Cumbria County Council request email]

T: 01228 221234

This e-mail contains confidential information (which may also be legally
privileged) and is intended solely for the use of the intended named
recipient. If you are not the intended recipient you may not disclose,
copy, distribute or retain any part of this message or its attachments. If
you have received this message in error please notify the originator
immediately by using the reply facility in your e-mail software. Incoming
and outgoing emails may be monitored in line with current legislation. All
copies of the message received in error should be destroyed. Any views or
opinions expressed are solely those of the original author. This email
message has been scanned for viruses, and declared to be virus free at the
point of exit from Cumbria County Council's network.
http://www.cumbria.gov.uk/_

References

Visible links
1. mailto:[Cumbria County Council request email]

Dear Mr Williams,

FREEDOM OF INFORMATION ACT 2000 / ENVIRONMENTAL INFORMATION REGULATIONS
2004

REFERENCE: IG 01332

Once again I would like to offer our apologies for the delay in responding
to your request and the subsequent issues whilst trying to access the
documents.

Due to amount of data we tried to send it as a larger file which seems to
have caused the problems, however I will now send across over 3 emails. If
the issues continue, please let me know as soon as possible and I can
arrange for these to be posted out to you if you could provide a postal
address.

Yours sincerely

Belinda Taylor

Information Governance Team

Corporate, Customer and Community Services • Cumbria County Council

Cumbria House • 117 Botchergate • Carlisle • CA1 1RD

E: [1][Cumbria County Council request email]

T: 01228 221234

References

Visible links
1. mailto:[Cumbria County Council request email]

Dear Mr Williams,

FREEDOM OF INFORMATION ACT 2000 / ENVIRONMENTAL INFORMATION REGULATIONS
2004

REFERENCE: IG 01332

Once again I would like to offer our apologies for the delay in responding
to your request and the subsequent issues whilst trying to access the
documents.

Due to amount of data we tried to send it as a larger file which seems to
have caused the problems, however I will now send across over 3 emails. If
the issues continue, please let me know as soon as possible and I can
arrange for these to be posted out to you if you could provide a postal
address.

Yours sincerely

Belinda Taylor

Information Governance Team

Corporate, Customer and Community Services • Cumbria County Council

Cumbria House • 117 Botchergate • Carlisle • CA1 1RD

E: [1][Cumbria County Council request email]

T: 01228 221234

References

Visible links
1. mailto:[Cumbria County Council request email]