[cid:image001.gif@01D3676F.AD492880]<http://www.bury.gov.uk/EmailAutoReply/Bu...>

Customer Contact Team

________________________________

Thank you for contacting us.

We aim to reply as soon as possible and this e-mail box is checked regularly. Our normal working hours are 8.45am to 5.00pm Monday to Friday, excluding bank holidays.

During out of hours and only If your request is urgent and requires immediate attention please telephone 0161 253 6606.

You can use our online service to report a problem using this link www.bury.gov.uk/reportaproblem<http://www.bury.gov.uk/reportaproblem>

Customer Contact Team
Bury Council
.

[cid:image003.jpg@01D18A63.2D7961A0]<http://www.bury.gov.uk/EmailAutoReply/Em...>

Receive your council tax bill by e-mail.<http://www.bury.gov.uk/ebills>
Help reduce costs and preserve the environment

[cid:image004.jpg@01D18A63.2D7961A0]<http://www.bury.gov.uk/EmailAutoReply/DD...>

Pay your council tax bill by direct debit<http://www.bury.gov.uk/directdebit>

[cid:image008.jpg@01D18A63.2D7961A0] <http://www.bury.gov.uk/EmailAutoReply/Bi...>

Find out when we will empty your bins and sign-up for e-mail reminders<http://www.bury.gov.uk/bincollections>

[cid:image009.jpg@01D18A63.2D7961A0]<http://www.bury.gov.uk/EmailAutoReply/Em...>

Did you know you can access your Business Rate Account on-line and have your Business Rate Bill sent to you by email?<http://www.bury.gov.uk/brebills>
http://www.bury.gov.uk/ebills

[cid:image010.jpg@01D18A63.2D7961A0]<http://www.bury.gov.uk/EmailAutoReply/DD...>

Pay your Business Rate Account by direct debit?<http://www.bury.gov.uk/index.aspx?articl...>

________________________________
Did you know what services are available at Whittaker St Digital Hub?

Monday to Friday 9am to 4.45pm

7 Internet Access pc's available for customers you will either need a library card or we can join you if you bring ID

Monday to Friday 9am to 4.45pm

An additional 7 pcs with access to Bury Council and Direct Gov with freephones to contact council offices/Six Town Housing and Step Change Debt Charity.

Wednesday 9.30am - 12.30pm

Citizens Advice Drop in Session.

-----------------------------------------------------------------
Why not visit our website www.bury.gov.uk

show quoted sections

 Customer Contact Team

══════════════════════════════════════════════════════════════════════════

Thank you for contacting us regarding your FOI Request, your request has
been passed to the appropriate departments(s):

Communities and Well Being

Should you need to speak to us regarding this, your reference is: 
3077752.

If you have any further questions about this issue please E-mail [1][email
address] quoting your reference number.

Customer Contact Team
Bury Council

[2][IMG] [3]Receive your council tax bill by e-mail.
Help reduce costs and preserve the environment
[4][IMG] [5]Pay your council tax bill by direct debit
[6][IMG] [7]Find out when we will empty your bins

══════════════════════════════════════════════════════════════════════════

----------------------------------------------------------------- Why not
visit our website www.bury.gov.uk
----------------------------------------------------------------- Incoming
and outgoing e-mail messages are routinely monitored for compliance with
our information security policy. The information contained in this e-mail
and any files transmitted with it is for the intended recipient(s) alone.
It may contain confidential information that is exempt from the disclosure
under English law and may also be covered by legal,professional or other
privilege. If you are not the intended recipient, you must not copy,
distribute or take any action in reliance on it. If you have received this
e-mail in error, please notify us immediately by using the reply facility
on your e-mail system. If this message is being transmitted over the
Internet, be aware that it may be intercepted by third parties. As a
public body, the Council may be required to disclose this e-mail or any
response to it under the Freedom of Information Act 2000 unless the
information in it is covered by one of the exemptions in the Act.
Electronic or fax Service of documents is not accepted. New legislation
governing the way we protect your personal data is now in force from the
25th May 2018. For information on how we protect and look after your
personal data and to find out more about your individual rights about
personal data we hold on you please go to our website:
https://www.bury.gov.uk/privacy

References

Visible links
1. mailto:[email%20address]
2. file:///tmp/www.bury.gov.uk/ebills
3. file:///tmp/www.bury.gov.uk/ebills
4. http://www.bury.gov.uk/directdebit
5. http://www.bury.gov.uk/directdebit
6. http://www.bury.gov.uk/bincollections
7. http://www.bury.gov.uk/bincollections

[name removed]

Request for Information - Freedom of Information Act 2000 (FOIA).
Reference - 9883

We confirm receipt of your email received by the Council on 06/08/2018 in
which you request the information below.

Your request is being dealt with under FOIA.

In accordance with FOIA you will receive a response within 20 working days
from the date we received your request for information. If this is not
possible, you will be advised accordingly.

Should you have any queries, please contact us on the email below.

Yours sincerely

Freedom of Information

Communities and Wellbeing

Bury Council, Department for Communities and Wellbeing

Performance and Intelligence

First Floor, 3 Knowsley Place, Duke Street, Bury, BL9 0EJ

Email:          [1]AdultServices[Bury Council request email]

From: [email address] [mailto:[email address]]
Sent: 06 August 2018 11:34
To: Adult Services Freedom Of Information <AdultServices[Bury Council
request email]>
Subject: Freedom of Information Request Communities and Well Being

Image removed by sender.     Customer Contact Team

══════════════════════════════════════════════════════════════════════════

Call details (Crm number): 3077752 Recorded: 06/08/2018 11:33:20

Name/Business: [name removed]
Address: 

Contact Number: , Mobile Phone: 

Email Address: [FOI #506256 email]

══════════════════════════════════════════════════════════════════════════

Freedom of Information Request for Communities & Wellbeing

Teams selected: Adult Care Services
Freedom of Information request - Average wait times for Adult Social Work
Needs Assessments.

Dear Bury Metropolitan Borough Council,

I would like you to provide stats on the average wait times for an Adult
Social Work needs assessment over the last 3 years. If possible please
break it down by month. If the above breaches the maximum aloud to spend
(Section 12 of the FOIA) on a request please prioritise the last year.

I expect a response within 20 working Days.

Yours faithfully,

[name removed]

The request has been sent to the following departments: Communities and
Well Being

If you have any further questions about this issue please ring 5353, or
Email [2][email address] quoting the CRM reference number. 

══════════════════════════════════════════════════════════════════════════

Yours faithfully
Customer Contact Team
Bury Council

══════════════════════════════════════════════════════════════════════════

----------------------------------------------------------------- Why not
visit our website www.bury.gov.uk
----------------------------------------------------------------- Incoming
and outgoing e-mail messages are routinely monitored for compliance with
our information security policy. The information contained in this e-mail
and any files transmitted with it is for the intended recipient(s) alone.
It may contain confidential information that is exempt from the disclosure
under English law and may also be covered by legal,professional or other
privilege. If you are not the intended recipient, you must not copy,
distribute or take any action in reliance on it. If you have received this
e-mail in error, please notify us immediately by using the reply facility
on your e-mail system. If this message is being transmitted over the
Internet, be aware that it may be intercepted by third parties. As a
public body, the Council may be required to disclose this e-mail or any
response to it under the Freedom of Information Act 2000 unless the
information in it is covered by one of the exemptions in the Act.
Electronic or fax Service of documents is not accepted. New legislation
governing the way we protect your personal data is now in force from the
25th May 2018. For information on how we protect and look after your
personal data and to find out more about your individual rights about
personal data we hold on you please go to our website:
https://www.bury.gov.uk/privacy

References

Visible links
1. mailto:AdultServices[bury%20council%20request%20email]
2. mailto:[email%20address]

Dear [name removed]

Request for Information - Freedom of Information Act 2000 (FOIA) - 9883

I write further to your e-mail received by the Council on 6^th August 2018
where you made the following request for information.

The Council’s response to your request is as follows;

Request; I would like you to provide stats on the average wait times for
an Adult Social Work needs assessment over the last 3 years. If possible
please break it down by month. If the above breaches the maximum allowed
to spend (Section 12 of the FOIA) on a request please prioritise the last
year.

Response; Unfortunately the data is not held in a reportable format within
our IT system.

Please note: The supply of information in response to a Freedom of
Information request does not confer an automatic right to re-use the
information.  Under UK copyright law you can use any information supplied
for the purpose of private study and non-commercial research without
requiring permission.  Similarly, information supplied can also be re-used
for the purposes of news reporting.  An exception to this is photographs.

For other forms of re-use, for example publishing the information, you
would need the permissions of the organisation or the person who owns the
copyright.  In the case of information produced by government departments
and agencies you can re-use the information under the Open Government
Licence.  For more information about this please see:-

[1]http://www.nationalarchives.gov.uk/doc/o...

If, however, the copyright is identified as belonging to somebody else,
you will need to apply for permission.  For information how to obtain
permission from a third party, please go to Intellectual Property Office’s
website at [2]www.ipo.gov.uk

For transparency purposes, it is now the Council's policy to advise on the
costs of dealing with each Freedom of Information request.  Please note
that to deal with this request it has cost the Council £25 per hour.

Should you have any queries regarding this, please contact me on 0161 253
7646.

Yours sincerely

Linda Prescott

Business Manager

Adult Operations

Freedom of Information

Communities and Wellbeing

Bury Council, Department for Communities and Wellbeing

Performance and Intelligence

First Floor, 3 Knowsley Place, Duke Street, Bury, BL9 0EJ

Email:          [3]AdultServices[Bury Council request email]

From: [email address] [mailto:[email address]]
Sent: 06 August 2018 11:34
To: Adult Services Freedom Of Information <AdultServices[Bury Council
request email]>
Subject: Freedom of Information Request Communities and Well Being

Image removed by sender.     Customer Contact Team

══════════════════════════════════════════════════════════════════════════

Call details (Crm number): 3077752 Recorded: 06/08/2018 11:33:20

Name/Business: [name removed]
Address: 

Contact Number: , Mobile Phone: 

Email Address: [FOI #506256 email]

══════════════════════════════════════════════════════════════════════════

Freedom of Information Request for Communities & Wellbeing

Teams selected: Adult Care Services
Freedom of Information request - Average wait times for Adult Social Work
Needs Assessments.

Dear Bury Metropolitan Borough Council,

I would like you to provide stats on the average wait times for an Adult
Social Work needs assessment over the last 3 years. If possible please
break it down by month. If the above breaches the maximum aloud to spend
(Section 12 of the FOIA) on a request please prioritise the last year.

I expect a response within 20 working Days.

Yours faithfully,

[name removed]

The request has been sent to the following departments: Communities and
Well Being

If you have any further questions about this issue please ring 5353, or
Email [4][email address] quoting the CRM reference number. 

══════════════════════════════════════════════════════════════════════════

Yours faithfully
Customer Contact Team
Bury Council

══════════════════════════════════════════════════════════════════════════

----------------------------------------------------------------- Why not
visit our website www.bury.gov.uk
----------------------------------------------------------------- Incoming
and outgoing e-mail messages are routinely monitored for compliance with
our information security policy. The information contained in this e-mail
and any files transmitted with it is for the intended recipient(s) alone.
It may contain confidential information that is exempt from the disclosure
under English law and may also be covered by legal,professional or other
privilege. If you are not the intended recipient, you must not copy,
distribute or take any action in reliance on it. If you have received this
e-mail in error, please notify us immediately by using the reply facility
on your e-mail system. If this message is being transmitted over the
Internet, be aware that it may be intercepted by third parties. As a
public body, the Council may be required to disclose this e-mail or any
response to it under the Freedom of Information Act 2000 unless the
information in it is covered by one of the exemptions in the Act.
Electronic or fax Service of documents is not accepted. New legislation
governing the way we protect your personal data is now in force from the
25th May 2018. For information on how we protect and look after your
personal data and to find out more about your individual rights about
personal data we hold on you please go to our website:
https://www.bury.gov.uk/privacy

References

Visible links
1. http://www.nationalarchives.gov.uk/doc/o...
2. http://www.ipo.gov.uk/
3. mailto:AdultServices[bury%20council%20request%20email]
4. mailto:[email%20address]

[cid:image001.gif@01D3676F.AD492880]<http://www.bury.gov.uk/EmailAutoReply/Bu...>

Customer Contact Team

________________________________

Thank you for contacting us.

We aim to reply as soon as possible and this e-mail box is checked regularly. Our normal working hours are 8.45am to 5.00pm Monday to Friday, excluding bank holidays.

During out of hours and only If your request is urgent and requires immediate attention please telephone 0161 253 6606.

You can use our online service to report a problem using this link www.bury.gov.uk/reportaproblem<http://www.bury.gov.uk/reportaproblem>

Customer Contact Team
Bury Council
.

[cid:image003.jpg@01D18A63.2D7961A0]<http://www.bury.gov.uk/EmailAutoReply/Em...>

Receive your council tax bill by e-mail.<http://www.bury.gov.uk/ebills>
Help reduce costs and preserve the environment

[cid:image004.jpg@01D18A63.2D7961A0]<http://www.bury.gov.uk/EmailAutoReply/DD...>

Pay your council tax bill by direct debit<http://www.bury.gov.uk/directdebit>

[cid:image008.jpg@01D18A63.2D7961A0] <http://www.bury.gov.uk/EmailAutoReply/Bi...>

Find out when we will empty your bins and sign-up for e-mail reminders<http://www.bury.gov.uk/bincollections>

[cid:image009.jpg@01D18A63.2D7961A0]<http://www.bury.gov.uk/EmailAutoReply/Em...>

Did you know you can access your Business Rate Account on-line and have your Business Rate Bill sent to you by email?<http://www.bury.gov.uk/brebills>
http://www.bury.gov.uk/ebills

[cid:image010.jpg@01D18A63.2D7961A0]<http://www.bury.gov.uk/EmailAutoReply/DD...>

Pay your Business Rate Account by direct debit?<http://www.bury.gov.uk/index.aspx?articl...>

________________________________
Did you know what services are available at Whittaker St Digital Hub?

Monday to Friday 9am to 4.45pm

7 Internet Access pc's available for customers you will either need a library card or we can join you if you bring ID

Monday to Friday 9am to 4.45pm

An additional 7 pcs with access to Bury Council and Direct Gov with freephones to contact council offices/Six Town Housing and Step Change Debt Charity.

Wednesday 9.30am - 12.30pm

Citizens Advice Drop in Session.

-----------------------------------------------------------------
Why not visit our website www.bury.gov.uk

show quoted sections

[name removed]

Please see the attached acknowledgement to you request for an internal
review.

Kind regards

Katie

Katie Young

PA - Resources & Regulation 

Department for Resources & Regulation | Bury Council

Town Hall | Knowsley Street | Bury BL9 0SW

(   Phone  : 0161 253 5002

*   E-mail :  [1][email address]

show quoted sections

FAO [name removed]

Please see the attached response.

Regards,

[1]cid:image001.png@01D23A82.F80A9BD0 Janet Witkowski

cid:image004.png@01D256AE.CB624900 Head of Legal
Services and
Deputy Monitoring
Officer

T: 0161 253 5219  

E: [2][email
address]|[3][email
address]  

Bury Council Legal
Services, Town
Hall, Bury, BL9
0SW

E-mails sent in the course of business are with the authority of the
Council Solicitor

----------------------------------------------------------------- Why not
visit our website www.bury.gov.uk
----------------------------------------------------------------- Incoming
and outgoing e-mail messages are routinely monitored for compliance with
our information security policy. The information contained in this e-mail
and any files transmitted with it is for the intended recipient(s) alone.
It may contain confidential information that is exempt from the disclosure
under English law and may also be covered by legal,professional or other
privilege. If you are not the intended recipient, you must not copy,
distribute or take any action in reliance on it. If you have received this
e-mail in error, please notify us immediately by using the reply facility
on your e-mail system. If this message is being transmitted over the
Internet, be aware that it may be intercepted by third parties. As a
public body, the Council may be required to disclose this e-mail or any
response to it under the Freedom of Information Act 2000 unless the
information in it is covered by one of the exemptions in the Act.
Electronic or fax Service of documents is not accepted. New legislation
governing the way we protect your personal data is now in force from the
25th May 2018. For information on how we protect and look after your
personal data and to find out more about your individual rights about
personal data we hold on you please go to our website:
https://www.bury.gov.uk/privacy

References

Visible links
1. http://www.bury.gov.uk/
2. mailto:[email%20address]
3. mailto:[email%20address]