Dear [name removed],

Thank you for your request for information regarding Average Wait Times in Adults Social Care (reference number 03591). Your request was received on the 06/08/2018 and I am dealing with it under the terms of the Freedom of Information Act 2000 and/or Environmental Information Regulations 2004.

In some circumstances a fee may be payable and if that is the case, I will let you know. A fees notice will be issued to you, and you will be required to pay before we will proceed to deal with your request.

If you have any queries about this request, please contact Information Governance on 01254 585852. Alternatively, our email address is [Blackburn with Darwen Borough Council request email]

Please remember to quote the reference number above in any future communications.

Kind Regards,

Heather Wolstenholme
Information Governance Officer
Email: [email address]
Tel: 01254 585651

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Dear [name removed],

Thank you for your request for information regarding Average Wait Times in Adults Social Care (reference number 03591).

In order to process your request further, please could you provide the following clarification?

What do you define as "wait times". E.g. is it from date of contact to date assessment starts?

I look forward to hearing from you.

Kind regards,

Heather Wolstenholme
Information Governance Officer
Email: [email address]
Tel: 01254 585651

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Dear [name removed],

Thank you for your clarification.

As over 2 years has passed since your request was first submitted. I will log this as a new request. The new reference number is 06626.

Thank you for your request for information regarding ‘Average Waiting Times’ (reference number 06626). Your request was received on the 21/09/20 and I am dealing with it under the terms of the Freedom of Information Act 2000 and/or Environmental Information Regulations 2004.

In some circumstances a fee may be payable and if that is the case, I will let you know. A fees notice will be issued to you, and you will be required to pay before we will proceed to deal with your request.

If you have any queries about this request, please contact Information Governance on 01254 585852. Alternatively, our email address is [Blackburn with Darwen Borough Council request email]

Please remember to quote the reference number above in any future communications.

Kind Regards,

Heather Wolstenholme
Information Governance Officer
Email: [email address]
01254 585651

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Dear [name removed],

Thank you for your request for information regarding ‘Average Waiting Times’ (reference number 06626); please see our response attached. If you have any queries regarding your request for information then please don’t hesitate to contact us.

If you are unhappy with the service you have received in relation to your request for information and wish to make a complaint or request a review of our decision, you should write to: Information Governance Manager, Information Governance, Blackburn with Darwen Borough Council, G Floor, Town Hall, Blackburn, Lancashire, BB1 7DY or email [Blackburn with Darwen Borough Council request email]
 
If you are not content with the outcome of your complaint, you may apply directly to the Information Commissioner for a decision. Generally, the ICO cannot make a decision unless you have exhausted the complaints procedure provided by the Council. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. 
 
Please find attached our 'have your say' feedback policy. 

Kind Regards,

Heather Wolstenholme
Information Governance Officer
Email: [email address]
01254 222527

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