Average wait times for Adult Social Work Needs Assessments

The request was successful.

Dear Swindon Borough Council,

I would like you to provide stats on the average wait times for an Adult Social Work needs assessment over the last 3 years. If possible please break it down by month. If the above breaches the maximum aloud to spend (Section 12 of the FOIA) on a request please prioritise the last year.

I expect a response within 20 working Days.

Yours faithfully,

[name removed]

Customer Services, Swindon Borough Council

Thank you for your email which has been forwarded to the FOI office for response.

Kind regards

Delia
Customer Services
Swindon Borough Council
Wat Tyler House
Swindon SN1 2JG
Phone: 01793 445500

E-mail: [Swindon Borough Council request email]
Website: www.swindon.gov.uk

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Swindon Borough Council

[1]Swindon Borough Council. Dear [name removed], Case reference number:
FOI000903</strong></p><p>Thank you for your request. The Freedom of
Information Act creates two general rights in relation to
information:</p><ol><li>The right to be told whether or not the
information requested is held</li><li>The right to be given that
information within 20 working days</li></ol><p>A response to your request
for information will be sent to you promptly; and in any event no later
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Kind regards, 

Freedom of Information Officer
Swindon Borough Council

References

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Stephanie Linstead, Swindon Borough Council

Dear [name removed]

Freedom of Information Request - Ref: FOI000903

Thank you for your email dated 4th August, please find the response to
your request below

Average wait times for an Adult Social Work needs assessment by Quarter -

Average
wait
per
client
Jun-18 23 days
Mar-18 24 days
Dec-17 26 days
Sep-17 23 days
Jun-17 24 days
Mar-17 19 days
Dec-16 18 days
Sep-16 16 days
Jun-16 16 days
Mar-16 23 days
Dec-15 21 days
Sep-15 20 days
Jun-15 15 days

If you are unhappy with the service you have received in relation to your
request and wish to request a review you should contact:

Customer Services

Civic Offices

Euclid Street

Swindon

Website: [1]www.[Swindon Borough Council request email]

The complaints/review procedure involves a full review by the Council's
Monitoring Officer.  

If you are not content with the outcome of our conclusion, you may apply
directly to the Information Commissioner's Office for a decision before
contacting the Council. Generally, the ICO cannot make a decision unless
you have exhausted the Council's own complaints procedure.

The Information Officer can be contacted at:

The Information Commissioner's Office,

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

If you require any further information concerning this matter please
contact me quoting the reference number at the top of the letter.

Kind Regards

Stephanie Linstead

Policy & Performance Development Officer

Swindon Borough Council

www.swindon.gov.uk

The views expressed in this email are personal and may not necessarily
reflect those of Swindon Borough Council unless explicitly stated
otherwise. This email and any files transmitted with it are confidential
and intended solely for the use of the individual or entity to whom they
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Swindon Borough Council

[1]Swindon Borough Council. Dear [name removed], Case reference
number: FOI000903</strong></p><p>On <!--cxm-snippet-->06/09/2018<!--/cxm-snippet-->
an update to your case was recorded on the timeline.  </p><p>If you have a My
Account you can follow the progress of your request by logging back in to your <a
href=[2]Account. If you don't have an account and you would like one, please
[3]contact us and we will invite you so you can view the above case.

Kind regards,

Freedom of Information Officer
Swindon Borough Council

References

Visible links
1. https://myaccount.swindon.gov.uk/q
2. https://myaccount.swindon.gov.uk/q
3. https://www.swindon.gov.uk/info/20022/cu...