Average wait times for Adult Social Work Needs Assessments

The request was partially successful.

Dear Stoke on Trent City Council,

I would like you to provide stats on the average wait times for an Adult Social Work needs assessment over the last 3 years. If possible please break it down by month. If the above breaches the maximum aloud to spend (Section 12 of the FOIA) on a request please prioritise the last year.

I expect a response within 20 working Days.

Yours faithfully,

[name removed]

FOI, Stoke on Trent City Council

Dear [name removed]

Your request for information ref. SOT70989

Thank you for your request for information about average wait times for
adult social work needs assessments during the last 3 years.  Your request
was received by the Information Rights Team on 06 August 2018.  This is
being dealt with under the terms of the appropriate Information Rights
legislation.

In some circumstances we may charge for information.  If there is a charge
we will let you know, as you will have to pay it before we deal with your
request.

Some information does not have to be released under this legislation.  We
will check the information you have asked for and send you as much as
possible.  If another person or organisation is named in the information,
we may have to ask their opinion before we decide what we can give you.

You should expect to receive a response to your request on or before 04
September 2018 in line with the legislation's 20 working day statutory
deadline.

For your information we may publish the response to your request on our
City Council's website, which can be found at the following address:
[1]www.stoke.gov.uk.

If you have any queries about this email please do not hesitate to contact
us.

You can find details of how we handle your personal information by
visiting www.stoke.gov.uk/dataprotection.

Yours sincerely

Information Rights Team

Information Rights

Floor 2 Civic Centre Glebe Street

Stoke-on-Trent ST4 1HH

City of Stoke-on-Trent 

t 01782 232853, 01782 233020, 01782 233732, 01782 235965

e [2][Stoke on Trent City Council request email]

 

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References

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3. http://www.stoke.gov.uk/stayconnected

FOI, Stoke on Trent City Council

Dear [name removed]

Your request for information ref. SOT70989 about average wait times for
adult social work needs assessments during the last 3 years.

We have now considered your request and a copy of the information is
enclosed below.

The information supplied may be used for domestic or journalistic
purposes. Its use for commercial gain including issuing to the public,
social media or computer blogs may be subject to the issue of a licence
under the Reuse of Public Sector Information Regulations 2015.

I would like you to provide stats on the average wait times for an Adult
Social Work needs assessment over the last 3 years. If possible please
break it down by month

Response: For previous years we do not hold the requested data in a
reportable format. We have introduced new assessment processes and forms
this year and can now report on waiting times: for the period April 2018-
August 2018, the average wait for an adult social care needs assessment
has been 38 days.

If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should write to: The Information Rights Manager, Information Rights
Team, Stoke-on-Trent City Council, Floor 2, Civic Centre, Glebe Street,
ST4 1HH, or email [1][Stoke on Trent City Council request email].

If, after contacting us, you are not content with the outcome, you may ask
the Information Commissioner for a decision. Before doing this, please see
the following link for guidance from the Information Commissioner relating
to how to use your information rights responsibly and effectively, to
enable you to gain the best outcome from the process -
[2]http://ico.org.uk/for_the_public.

Generally, the Information Commissioner cannot make a decision unless you
have already used our internal review procedure. The Information
Commissioner can be contacted at: The Information Commissioner’s Office,
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, tel: 0303 123
1113 or you can visit their website at [3]www.ico.gov.uk/complaints.aspx.

You can find details of how we handle your personal information by
visiting www.stoke.gov.uk/dataprotection.

Yours sincerely

Information Rights Team

Information Rights

City of Stoke-on-Trent

Floor 2 Civic Centre Glebe Street Stoke-on-Trent ST4 1HH

T: 01782 232853, 01782 233020, 01782 233732, 01782 235965

E: [4][Stoke on Trent City Council request email]

Request

Dear Stoke on Trent City Council,

I would like you to provide stats on the average wait times for an Adult
Social Work needs assessment over the last 3 years. If possible please
break it down by month. If the above breaches the maximum aloud to spend
(Section 12 of the FOIA) on a request please prioritise the last year.

I expect a response within 20 working Days.

Yours faithfully,

[name removed]

 
There’s so much to see and do across the city this summer. [5]Click
here for more information about what’s on offer .

Keep up-to-date with events in the city, job vacancies, news from the city
council and details about services which can help you by signing up to our
email updates at [6]www.stoke.gov.uk/stayconnected

Save time, go online; pay your council tax, manage your benefits, book a
housing repair and report a pothole at a time and place that’s convenient
for you at www.stoke.gov.uk 

show quoted sections

 

References

Visible links
1. mailto:[stoke%20on%20trent%20city%20council%20request%20email]
2. http://ico.org.uk/for_the_public
3. http://www.ico.gov.uk/complaints.aspx
4. mailto:[stoke%20on%20trent%20city%20council%20request%20email]
5. http://www.visitstoke.co.uk/summer?utm_s...
6. http://www.stoke.gov.uk/stayconnected