Dear Barnet Borough Council,

I would like you to provide stats on the average wait times for an Adult Social Work needs assessment over the last 3 years. If possible please break it down by month. If the above breaches the maximum aloud to spend (Section 12 of the FOIA) on a request please prioritise the last year.

I expect a response within 20 working Days.

Yours faithfully,

Euan McCutcheon

Freedom of Information Act, Barnet Borough Council

This is an automated message.

Thank you for contacting Barnet Council's FOI team. If you have submitted an FOI request someone will be in touch with you shortly with your case number so that you know who in the council is dealing with your enquiry.

We aim to provide a full response to a valid FOI request within 20 working days, where this is not possible we will keep you informed of progress.

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Belinda Puaar, Barnet Borough Council

 
Information request
Our reference: 4644496

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Dear Mr Mccutcheon
 
Freedom of Information Act 2000
Thank you for your request for information that was received on 7 August
2018 

  

We will deal with your request under the Freedom of Information Act 2000

 

Under the Act we must respond promptly and in any event within 20 working
days from the date we received your request.  We will respond to you by  5
September 2018.

 

Please note the Act defines a limited set of exemptions from the right to
know.  If we decide not to release any information we shall explain why,
which exemption we are relying on and how you can appeal.

Please note: If you receive a request from us for clarification of your
request please respond to it by the date given.  We will not be able to
process your request if you do not provide the clarification asked for.

 

Yours sincerely
 
 
Belinda Puaar
Complaints & Information Manager
Adults & Communities
London Borough of Barnet, North London Business Park, Oakleigh Road South,
London N11 1NP
Barnet Online: [1]www.barnet.gov.uk
All our [2]Information Management Policies  are on the internet. 
 

References

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2. https://www.barnet.gov.uk/citizen-home/c...

Belinda Puaar, Barnet Borough Council

1 Attachment

 
Information request
Our reference: 4644496

--------------------------------------------------------------------------

Dear Mr Mccutcheon
 
Thank you for your request for information received on 7 August 2018.
 
Please find attached our response to your request.

If you reply to this email please do not amend the subject line or your
email will not go into the case and there will be a delay in it being
received by us.

FOI Survey

We would greatly appreciate it if you could take 5 minutes of your time to
fill in the questionnaire at the link below. This provides you with the
opportunity to give feedback and will help us to ensure a high standard of
service provision with regard to FOI and EIR requests handled by the
London Borough of Barnet:

[1]https://www.surveymonkey.com/s/foi-quest...

Please note, this questionnaire is anonymous and its primary purpose is to
monitor customer satisfaction and identify potential service improvement.
It does not affect your statutory right under the Freedom of Information
Act or the Environmental Information Regulations to have an internal
review of your response carried out. Nor, as it is anonymous, does it
constitute a trigger for a review. If you wish to make a request for an
internal review, you will need to contact the Information Management Team
at [2][Barnet Borough Council request email]
 
Yours sincerely
 
 
Chris Lloyd
Information Management Officer
Commissioning Group
London Borough of Barnet, North London Business Park, Oakleigh Road South,
London N11 1NP
Barnet Online: [3]www.barnet.gov.uk
All our [4]Information Management Policies  are on the internet. 
 

References

Visible links
1. https://www.surveymonkey.com/s/foi-quest...
2. mailto:[Barnet Borough Council request email]
3. http://www.barnet.gov.uk/
4. https://www.barnet.gov.uk/citizen-home/c...

Dear Barnet Borough Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Barnet Borough Council's handling of my FOI request 'Average wait times for Adult Social Work Needs Assessments'.

I do not agree with your assessment under Section 12.

Yours faithfully,

EUan McCutcheon

Freedom of Information Act, Barnet Borough Council

This is an automated message.

Thank you for contacting Barnet Council's FOI team. If you have submitted an FOI request someone will be in touch with you shortly with your case number so that you know who in the council is dealing with your enquiry.

We aim to provide a full response to a valid FOI request within 20 working days, where this is not possible we will keep you informed of progress.

If you are emailing about another matter, one of the team will be in touch with you within 2 working days.

This email and any attachments to it are intended solely for the individual to whom it is addressed. It may contain sensitive or confidential material and should be handled accordingly. However, it is recognised that, as an intended recipient of this email, you may wish to share it with those who have a legitimate interest in the contents.

If you have received this email in error and you are not the intended recipient you must not disclose, distribute, copy or print any of the information contained or attached within it, all copies must be deleted from your system. Please notify the sender immediately.

Whilst we take reasonable steps to identify software viruses, any attachments to this email may contain viruses which our anti-virus software has failed to identify. No liability can be accepted, and you should therefore carry out your own anti-virus checks before opening any documents.

Please note: Information contained in this e-mail may be subject to public disclosure under the Freedom of Information Act 2000 or the Environmental Information Regulations 2004.

This message has been scanned for malware by Websense. www.websense.com

Barnet Borough Council

 
Information request
Our reference: 4644496

--------------------------------------------------------------------------

Dear Mr Mccutcheon
 
Thank you for your request for a review received on 10 September 2018. I'm
sorry to hear that you are unhappy with the council's response to your
information request.
               
We will now conduct an internal review.  The review will be independent
and impartial, will reconsider the merits of the case and will identify
any errors in the handling of your request.
 
We aim to complete internal reviews promptly and in any event within 20
working days from receipt of a complaint.  In exceptional cases we may
take longer, but we will not exceed 40 working days.  This is in line
with  guidance issued by the Information Commissioner.  
 
If, following our review, you are still unhappy with the way we have
applied the Act, you can appeal directly to the Information Commissioner
at: The Information Commissioner's Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF (telephone: 08456 30 60 60 or 01625 54 57 45;
website: [1]https://ico.org.uk/). There is no charge for making an appeal.
 
Yours sincerely
 
 
Chris Lloyd
Information Management Officer
Commissioning Group
London Borough of Barnet, North London Business Park, Oakleigh Road South,
London N11 1NP
Barnet Online: [2]www.barnet.gov.uk
All our [3]Information Management Policies  are on the internet. 
 

References

Visible links
1. https://ico.org.uk/
2. http://www.barnet.gov.uk/
3. https://www.barnet.gov.uk/citizen-home/c...

Barnet Borough Council

 
Information request
Our reference: 4644496

--------------------------------------------------------------------------

Dear Mr Mccutcheon
 
Freedom of Information Act 2000
 
I have logged your request for an Internal Review but you have not
specified why you feel that the s.12 response is incorrect. It would
greatly increase the chances of a more useful reply to you if there is any
other way of supplying information that would be of use to you.
 
Yours sincerely
 
 
Chris Lloyd
Information Management Officer
Commissioning Group
London Borough of Barnet, North London Business Park, Oakleigh Road South,
London N11 1NP
Barnet Online: [1]www.barnet.gov.uk
All our [2]Information Management Policies  are on the internet. 
 

References

Visible links
1. http://www.barnet.gov.uk/
2. https://www.barnet.gov.uk/citizen-home/c...

Chris Lloyd, Barnet Borough Council

 
Information request
Our reference: 4644496

--------------------------------------------------------------------------

Dear Mr Mccutcheon
 
I write further to our email acknowledging your request for an internal
review into the handling of your request for information.  
 
You have requested an internal review of the Council's response in
relation to your request.  I have undertaken the internal review and the
outcome of my review is set out below/attached.
 
Dear Barnet Borough Council,

Please pass this on to the person who conducts Freedom of Information
reviews.

I am writing to request an internal review of Barnet Borough Council's
handling of my FOI request 'Average wait times for Adult Social Work Needs
Assessments'.

I do not agree with your assessment under Section 12.  

I have a number of officers to investigate whether there is any
possibility that we could supply this information.

There are a large number of requests and each assessment is judged on it's
own merits and prioritised - therefore an urgent case may be dealt with in
a matter of weeks and less urgent means they stay on the list for much
much longer.  To work out an average we would have to manually check the
list against work actions and work steps (all manually) there for it would
take days or weeks to accurately come to a time frame as an average.  Plus
the average wait would change from month to month due to seasonal
demand.   

Because the council doesn't have have a programme report writer for MOSAIC
which holds the data. It would take a minimum of 83.3 hours to create the
report which is why S.12 was engaged.  

I do regret that I have to confirm that we are unable to provide this
information.

 
Your Rights
 
If you remain dissatisfied with the handling of your request, you have a
right to appeal to the Information Commissioner at:
The Information Commissioner's Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF
 
Telephone: 0303 123 1113
Website: [1]www.ico.org.uk 
There is no charge for making an appeal.
 
Yours sincerely
 
 
Chris Lloyd
Information Management Officer
Commissioning Group
London Borough of Barnet, North London Business Park, Oakleigh Road South,
London N11 1NP
Barnet Online: [2]www.barnet.gov.uk
All our [3]Information Management Policies  are on the internet. 
 

References

Visible links
1. http://www.ico.org.uk/
2. http://www.barnet.gov.uk/
3. https://www.barnet.gov.uk/citizen-home/c...