Average wait times for Adult Social Work Needs Assessments

The request was successful.

Dear Halton Borough Council,

I would like you to provide stats on the average wait times for an Adult Social Work needs assessment over the last 3 years. If possible please break it down by month. If the above breaches the maximum aloud to spend (Section 12 of the FOIA) on a request please prioritise the last year.

I expect a response within 20 working Days.

Yours faithfully,

[name removed]

Halton Borough Council

[name removed]

Thank you for your Freedom of Information enquiry. The enquiry has been logged on our system and is being dealt with.

The case number is shown in the subject line of the e-mail.

Should you have any further queries please quote this reference number.

Please use [Halton Borough Council request email] for any further correspondence.

Thank You

Halton Direct Link.

Sent By UserID: 96

SSD Customer Care - Social Services, Halton Borough Council

Good afternoon,

Further to your recent FOI request, please could you provide some further
clarification to enable us to respond to your request?

I would like you to provide stats on the average wait times for an Adult
Social Work needs assessment over the last 3 years. If possible please
break it down by month. If the above breaches the maximum allowed to spend
(Section 12 of the FOIA) on a request please prioritise the last year.

Could you please confirm which of the following you require…

The average wait time from the start of the assessment to the end of the
assessment?

OR

The average wait time from referral to the start of the assessment?

OR

The average wait time from referral to the end of the assessment?

Many thanks,

Customer Care Team

Halton Borough Council

[1]www.halton.gov.uk

══════════════════════════════════════════════════════════════════════════

• This email is from Halton Borough Council. It is intended for the
indicated addressees only and shall be confidential. If this email has
come to you in error you must not disclose it or its contents or take any
action based on it, nor must you copy it to anyone; If received in error
please inform us immediately quoting the name of the sender and the email
address to which it has been sent from and then please delete it.
• Please note that this message has been created in the knowledge that
Internet e-mail is not a 100% secure communication medium. We strongly
advise that you bear this in mind and act on it when sending or receiving
e-mail.
• This communication does not, unless expressly indicated by the sender in
the body of the message, create or modify any contract.
• Although this e-mail and its attachments are believed to be clear of any
virus, it is the responsibility of the recipient to ensure that the email
message and any attachments are scanned to ensure that they do not carry
any such virus. Please note that neither Halton Borough Council nor the
sender accepts any responsibility for viruses or any loss arising from
them.
• Halton Borough Council does not accept liability for any statements made
which are clearly the senders own personal views and are not expressly
made on behalf of Halton Borough Council.
• The information contained in this email may be subject to public
disclosure under the Freedom of Information Act 2000 or other legal duty.
Unless the information is legally exempt from disclosure, the
confidentiality of this email AND YOUR REPLY cannot be guaranteed.
• Halton Borough Council is the Data Controller for Data Protection
legislation in relation to any personal information shared within this
email or attachment which has been collected and processed by the Council.
Privacy notices can be viewed at http://www.halton.gov.uk/privacynotices

References

Visible links
1. http://www.halton.gov.uk/

SSD Customer Care - Social Services, Halton Borough Council

Good afternoon,

Please be reminded that we are still awaiting clarification from you in
order to be able to respond to your FOI request. Please see our previous
email below dated 7^th August.

Please provide clarification asap; otherwise, we will assume you no longer
require this information and will close the request on the 20-day deadline
(3^rd September 2018).

Thank you.

Customer Care Team

Halton Borough Council

[1]www.halton.gov.uk

From: SSD Customer Care - Social Services
Sent: 07 August 2018 12:39
To: '[FOI #506363 email]'
Subject: Clarification required - FOI request 6882
Importance: High

Good afternoon,

Further to your recent FOI request, please could you provide some further
clarification to enable us to respond to your request?

I would like you to provide stats on the average wait times for an Adult
Social Work needs assessment over the last 3 years. If possible please
break it down by month. If the above breaches the maximum allowed to spend
(Section 12 of the FOIA) on a request please prioritise the last year.

Could you please confirm which of the following you require…

The average wait time from the start of the assessment to the end of the
assessment?

OR

The average wait time from referral to the start of the assessment?

OR

The average wait time from referral to the end of the assessment?

Many thanks,

Customer Care Team

Halton Borough Council

[2]www.halton.gov.uk

══════════════════════════════════════════════════════════════════════════

• This email is from Halton Borough Council. It is intended for the
indicated addressees only and shall be confidential. If this email has
come to you in error you must not disclose it or its contents or take any
action based on it, nor must you copy it to anyone; If received in error
please inform us immediately quoting the name of the sender and the email
address to which it has been sent from and then please delete it.
• Please note that this message has been created in the knowledge that
Internet e-mail is not a 100% secure communication medium. We strongly
advise that you bear this in mind and act on it when sending or receiving
e-mail.
• This communication does not, unless expressly indicated by the sender in
the body of the message, create or modify any contract.
• Although this e-mail and its attachments are believed to be clear of any
virus, it is the responsibility of the recipient to ensure that the email
message and any attachments are scanned to ensure that they do not carry
any such virus. Please note that neither Halton Borough Council nor the
sender accepts any responsibility for viruses or any loss arising from
them.
• Halton Borough Council does not accept liability for any statements made
which are clearly the senders own personal views and are not expressly
made on behalf of Halton Borough Council.
• The information contained in this email may be subject to public
disclosure under the Freedom of Information Act 2000 or other legal duty.
Unless the information is legally exempt from disclosure, the
confidentiality of this email AND YOUR REPLY cannot be guaranteed.
• Halton Borough Council is the Data Controller for Data Protection
legislation in relation to any personal information shared within this
email or attachment which has been collected and processed by the Council.
Privacy notices can be viewed at http://www.halton.gov.uk/privacynotices

References

Visible links
1. http://www.halton.gov.uk/
2. http://www.halton.gov.uk/

SSD Customer Care - Social Services, Halton Borough Council

Good morning,

With regards to your recent FOI request, could you please provide the
clarification requested below (see our email dated 7^th August at the
bottom of this trail)?

Regards,

Customer Care Team

Halton Borough Council

[1]www.halton.gov.uk

From: SSD Customer Care - Social Services
Sent: 10 August 2018 13:42
To: '[FOI #506363 email]'
Subject: RE: Clarification required - FOI request 6882
Importance: High

Good afternoon,

Please be reminded that we are still awaiting clarification from you in
order to be able to respond to your FOI request. Please see our previous
email below dated 7^th August.

Please provide clarification asap; otherwise, we will assume you no longer
require this information and will close the request on the 20-day deadline
(3^rd September 2018).

Thank you.

Customer Care Team

Halton Borough Council

[2]www.halton.gov.uk

From: SSD Customer Care - Social Services
Sent: 07 August 2018 12:39
To: '[FOI #506363 email]'
Subject: Clarification required - FOI request 6882
Importance: High

Good afternoon,

Further to your recent FOI request, please could you provide some further
clarification to enable us to respond to your request?

I would like you to provide stats on the average wait times for an Adult
Social Work needs assessment over the last 3 years. If possible please
break it down by month. If the above breaches the maximum allowed to spend
(Section 12 of the FOIA) on a request please prioritise the last year.

Could you please confirm which of the following you require…

The average wait time from the start of the assessment to the end of the
assessment?

OR

The average wait time from referral to the start of the assessment?

OR

The average wait time from referral to the end of the assessment?

Many thanks,

Customer Care Team

Halton Borough Council

[3]www.halton.gov.uk

══════════════════════════════════════════════════════════════════════════

• This email is from Halton Borough Council. It is intended for the
indicated addressees only and shall be confidential. If this email has
come to you in error you must not disclose it or its contents or take any
action based on it, nor must you copy it to anyone; If received in error
please inform us immediately quoting the name of the sender and the email
address to which it has been sent from and then please delete it.
• Please note that this message has been created in the knowledge that
Internet e-mail is not a 100% secure communication medium. We strongly
advise that you bear this in mind and act on it when sending or receiving
e-mail.
• This communication does not, unless expressly indicated by the sender in
the body of the message, create or modify any contract.
• Although this e-mail and its attachments are believed to be clear of any
virus, it is the responsibility of the recipient to ensure that the email
message and any attachments are scanned to ensure that they do not carry
any such virus. Please note that neither Halton Borough Council nor the
sender accepts any responsibility for viruses or any loss arising from
them.
• Halton Borough Council does not accept liability for any statements made
which are clearly the senders own personal views and are not expressly
made on behalf of Halton Borough Council.
• The information contained in this email may be subject to public
disclosure under the Freedom of Information Act 2000 or other legal duty.
Unless the information is legally exempt from disclosure, the
confidentiality of this email AND YOUR REPLY cannot be guaranteed.
• Halton Borough Council is the Data Controller for Data Protection
legislation in relation to any personal information shared within this
email or attachment which has been collected and processed by the Council.
Privacy notices can be viewed at http://www.halton.gov.uk/privacynotices

References

Visible links
1. http://www.halton.gov.uk/
2. http://www.halton.gov.uk/
3. http://www.halton.gov.uk/

SSD Customer Care - Social Services, Halton Borough Council

Hi,

Please see previous emails below and provide clarification asap so we can
respond to your FOI request. I repeat below the clarification required:

I would like you to provide stats on the average wait times for an Adult
Social Work needs assessment over the last 3 years. If possible please
break it down by month. If the above breaches the maximum allowed to spend
(Section 12 of the FOIA) on a request please prioritise the last year.

Could you please confirm which of the following you require…

The average wait time from the start of the assessment to the end of the
assessment?

OR

The average wait time from referral to the start of the assessment?

OR

The average wait time from referral to the end of the assessment?

Thanks,

Customer Care Team

Halton Borough Council

[1]www.halton.gov.uk

From: SSD Customer Care - Social Services
Sent: 16 August 2018 11:43
To: '[FOI #506363 email]'
Subject: FW: Clarification required - FOI request 6882
Importance: High

Good morning,

With regards to your recent FOI request, could you please provide the
clarification requested below (see our email dated 7^th August at the
bottom of this trail)?

Regards,

Customer Care Team

Halton Borough Council

[2]www.halton.gov.uk

From: SSD Customer Care - Social Services
Sent: 10 August 2018 13:42
To: '[FOI #506363 email]'
Subject: RE: Clarification required - FOI request 6882
Importance: High

Good afternoon,

Please be reminded that we are still awaiting clarification from you in
order to be able to respond to your FOI request. Please see our previous
email below dated 7^th August.

Please provide clarification asap; otherwise, we will assume you no longer
require this information and will close the request on the 20-day deadline
(3^rd September 2018).

Thank you.

Customer Care Team

Halton Borough Council

[3]www.halton.gov.uk

From: SSD Customer Care - Social Services
Sent: 07 August 2018 12:39
To: '[FOI #506363 email]'
Subject: Clarification required - FOI request 6882
Importance: High

Good afternoon,

Further to your recent FOI request, please could you provide some further
clarification to enable us to respond to your request?

I would like you to provide stats on the average wait times for an Adult
Social Work needs assessment over the last 3 years. If possible please
break it down by month. If the above breaches the maximum allowed to spend
(Section 12 of the FOIA) on a request please prioritise the last year.

Could you please confirm which of the following you require…

The average wait time from the start of the assessment to the end of the
assessment?

OR

The average wait time from referral to the start of the assessment?

OR

The average wait time from referral to the end of the assessment?

Many thanks,

Customer Care Team

Halton Borough Council

[4]www.halton.gov.uk

══════════════════════════════════════════════════════════════════════════

• This email is from Halton Borough Council. It is intended for the
indicated addressees only and shall be confidential. If this email has
come to you in error you must not disclose it or its contents or take any
action based on it, nor must you copy it to anyone; If received in error
please inform us immediately quoting the name of the sender and the email
address to which it has been sent from and then please delete it.
• Please note that this message has been created in the knowledge that
Internet e-mail is not a 100% secure communication medium. We strongly
advise that you bear this in mind and act on it when sending or receiving
e-mail.
• This communication does not, unless expressly indicated by the sender in
the body of the message, create or modify any contract.
• Although this e-mail and its attachments are believed to be clear of any
virus, it is the responsibility of the recipient to ensure that the email
message and any attachments are scanned to ensure that they do not carry
any such virus. Please note that neither Halton Borough Council nor the
sender accepts any responsibility for viruses or any loss arising from
them.
• Halton Borough Council does not accept liability for any statements made
which are clearly the senders own personal views and are not expressly
made on behalf of Halton Borough Council.
• The information contained in this email may be subject to public
disclosure under the Freedom of Information Act 2000 or other legal duty.
Unless the information is legally exempt from disclosure, the
confidentiality of this email AND YOUR REPLY cannot be guaranteed.
• Halton Borough Council is the Data Controller for Data Protection
legislation in relation to any personal information shared within this
email or attachment which has been collected and processed by the Council.
Privacy notices can be viewed at http://www.halton.gov.uk/privacynotices

References

Visible links
1. http://www.halton.gov.uk/
2. http://www.halton.gov.uk/
3. http://www.halton.gov.uk/
4. http://www.halton.gov.uk/

Dear SSD Customer Care - Social Services,

I apologise for the late reply you are one of numerous foi requests made and I had not seen your previous emails. As requested the clarification is below:

The average wait time from referral to the start of the assessment

Yours sincerely,

[name removed]

SSD Customer Care - Social Services, Halton Borough Council

Dear [name removed],

Further to your FOI request below, I am writing to let you know that this
request is taking us longer than anticipated due to the way that
information is recorded on our client system.  We will endeavour to
respond by close of play tomorrow.

Sorry for the delay.

Many thanks.

Emma

Emma Sutton-Thompson

Practice Manager

Policy, Performance and Customer Care Team

People Directorate

Halton Borough Council

Runcorn Town Hall, Heath Road

Runcorn, WA7 5TD

Tel: 0151 511 6941

Email: [1][email address]

From: [email address] [mailto:[email address]]
Sent: 06 August 2018 17:05
To: Susan Wallace-Bonner; Natalie Johnson; Information Governance Service
Subject: Details of a new FOI request 6882

Warning 'This request must be dealt with within 20 working days of the
date request received, in line with the Freedom of Information Act'. You
must respond to the requester directly, in addition to updating and
closing the request on the tracking system
(http://webapps/RequestTrackingSystem).

The following FOI request has been allocated to Susan Wallace-Bonner -
Adults & Community (Operational Directors must review/approve all
responses before they are provided to the requester).

This is an automated reminder. Any enquiries should be directed to [email
address].

Request Id : 6882

Customer Details
Title :
[name removed]
[name removed]
Home Phone :
Work Phone :
Mobile Phone :
Email : [FOI #506363 email]

Address
Property Name :
Property Number :
Street :
Area :
Town :
County :
Postcode :

Details of Information Request

Request Topic(s) :
Requestor Category : Public
Business Name :
Job Title :
Information Requested : Dear Halton Borough Council,

I would like you to provide stats on the average wait times for an Adult
Social Work needs assessment over the last 3 years. If possible please
break it down by month. If the above breaches the maximum aloud to spend
(Section 12 of the FOIA) on a request please prioritise the last year.

I expect a response within 20 working Days.

Yours faithfully,

[name removed]

show quoted sections

SSD Customer Care - Social Services, Halton Borough Council

1 Attachment

  • This attachment has been hidden. The file is currently unavailable. If you require access, please get in touch with us, and we will endeavour to make it accessible as soon as possible. If you are the requester, then you may sign in to view the attachment. Please contact us if you have any questions.

Good morning,

Please find attached the response to your FOI request. Please accept our
apologies for the delay.

Regards,

Customer Care Team

Halton Borough Council

[1]www.halton.gov.uk

This email is from Halton Borough Council. It is intended for the
indicated addressees only and shall be confidential. If this email has
come to you in error you must not disclose it or its contents or take any
action based on it, nor must you copy it to anyone; If received in error
please inform us immediately quoting the name of the sender and the email
address to which it has been sent from and then please delete it. Please
note that this message has been created in the knowledge that Internet
e-mail is not a 100% secure communication medium. We strongly advise that
you bear this in mind and act on it when sending or receiving e-mail.
This communication does not, unless expressly indicated by the sender in
the body of the message, create or modify any contract. Although this
e-mail and its attachments are believed to be clear of any virus, it is
the responsibility of the recipient to ensure that the email message and
any attachments are scanned to ensure that they do not carry any such
virus. Please note that neither Halton Borough Council nor the sender
accepts any responsibility for viruses or any loss arising from them.
Halton Borough Council does not accept liability for any statements made
which are clearly the senders own personal views and are not expressly
made on behalf of Halton Borough Council. The information contained in
this email may be subject to public disclosure under the Freedom of
Information Act 2000 or other legal duty. Unless the information is
legally exempt from disclosure, the confidentiality of this email AND YOUR
REPLY cannot be guaranteed. Halton Borough Council is the Data
Controller for Data Protection legislation in relation to any personal
information shared within this email or attachment which has been
collected and processed by the Council. Privacy notices can be viewed at
http://www.halton.gov.uk/privacynotices

══════════════════════════════════════════════════════════════════════════

• This email is from Halton Borough Council. It is intended for the
indicated addressees only and shall be confidential. If this email has
come to you in error you must not disclose it or its contents or take any
action based on it, nor must you copy it to anyone; If received in error
please inform us immediately quoting the name of the sender and the email
address to which it has been sent from and then please delete it.
• Please note that this message has been created in the knowledge that
Internet e-mail is not a 100% secure communication medium. We strongly
advise that you bear this in mind and act on it when sending or receiving
e-mail.
• This communication does not, unless expressly indicated by the sender in
the body of the message, create or modify any contract.
• Although this e-mail and its attachments are believed to be clear of any
virus, it is the responsibility of the recipient to ensure that the email
message and any attachments are scanned to ensure that they do not carry
any such virus. Please note that neither Halton Borough Council nor the
sender accepts any responsibility for viruses or any loss arising from
them.
• Halton Borough Council does not accept liability for any statements made
which are clearly the senders own personal views and are not expressly
made on behalf of Halton Borough Council.
• The information contained in this email may be subject to public
disclosure under the Freedom of Information Act 2000 or other legal duty.
Unless the information is legally exempt from disclosure, the
confidentiality of this email AND YOUR REPLY cannot be guaranteed.
• Halton Borough Council is the Data Controller for Data Protection
legislation in relation to any personal information shared within this
email or attachment which has been collected and processed by the Council.
Privacy notices can be viewed at http://www.halton.gov.uk/privacynotices

References

Visible links
1. http://www.halton.gov.uk/