Thank you for your request for information.  I will arrange for a response
to be issued as soon as possible.  If you have any queries about the
progress of your request, please do not hesitate to contact me.

Your contact details will be forward to the department that holds the
information you have requested so that we can process your request.  Your
details will not be shared for any other purpose and will not be shared
with any external organisations. 

Please note that information relating to schools, education, trading
standards, social care (e.g. care homes) and highways is held by Devon
County Council and your request should be re-directed to them.  Their
contact details are as follows:

Information Governance Team

Room 120

County Hall

Topsham Road

Exeter

EX2 4QD

Telephone: 01392 383000 - ask for information governance

Email: [email address]

Kind regards

FOI Officer

for Corporate Manager, Executive Support

Exeter City Council

Civic Centre

Exeter     EX1 1JN

Tel: 01392 277888

email: [Exeter City Council request email]

See our [1]privacy notice for details on how we manage personal
information.

Disclaimer: [2]http://www.exeter.gov.uk/disclaimer

References

Visible links
1. Exeter City Council Privacy Notice
https://exeter.gov.uk/council-and-democr...
2. http://www.exeter.gov.uk/disclaimer

Thank you for your request for information.  I will arrange for a response
to be issued as soon as possible but please be aware that there will be
some delays.  Many of our staff have been redeployed to duties to support
our response to the Coronavirus emergency, including supporting vulnerable
communities and individuals  This may result in delays in our responses. 
Please bear with us during this difficult time as we do everything we can
to help our customers and look after the wellbeing of our staff.

Your contact details will be forwarded to the department that holds the
information you have requested so that we can process your request.  Your
details will not be shared for any other purpose and will not be shared
with any external organisations. 

Please note that information relating to schools, education, trading
standards, social care (e.g. care homes) and highways is held by Devon
County Council and your request should be re-directed to them.  Their
contact details are as follows:

Information Governance Team

Room 120

County Hall

Topsham Road

Exeter

EX2 4QD

Telephone: 01392 383000 - ask for information governance

Email: [1][email address]

Kind regards

FOI Officer

for Corporate Manager, Executive Support

Exeter City Council

Civic Centre

Exeter     EX1 1JN

Tel: 01392 277888

email: [2][Exeter City Council request email]

See our [3]privacy notice for details on how we manage personal
information.

Disclaimer: [4]http://www.exeter.gov.uk/disclaimer

References

Visible links
1. mailto:[email%20address]
2. mailto:[exeter%20city%20council%20request%20email]
3. Exeter City Council Privacy Notice
https://exeter.gov.uk/council-and-democr...
4. http://www.exeter.gov.uk/disclaimer

Thank you for your request for information.  I will arrange for a response
to be issued as soon as possible but please be aware that there will be
some delays.  Many of our staff have been redeployed to duties to support
our response to the Coronavirus emergency, including supporting vulnerable
communities and individuals  This may result in delays in our responses. 
Please bear with us during this difficult time as we do everything we can
to help our customers and look after the wellbeing of our staff.

Your contact details will be forwarded to the department that holds the
information you have requested so that we can process your request.  Your
details will not be shared for any other purpose and will not be shared
with any external organisations. 

Please note that information relating to schools, education, trading
standards, social care (e.g. care homes) and highways is held by Devon
County Council and your request should be re-directed to them.  Their
contact details are as follows:

Information Governance Team

Room 120

County Hall

Topsham Road

Exeter

EX2 4QD

Telephone: 01392 383000 - ask for information governance

Email: [1][email address]

Kind regards

FOI Officer

for Corporate Manager, Executive Support

Exeter City Council

Civic Centre

Exeter     EX1 1JN

Tel: 01392 277888

email: [2][Exeter City Council request email]

See our [3]privacy notice for details on how we manage personal
information.

Disclaimer: [4]http://www.exeter.gov.uk/disclaimer

References

Visible links
1. mailto:[email%20address]
2. mailto:[exeter%20city%20council%20request%20email]
3. Exeter City Council Privacy Notice
https://exeter.gov.uk/council-and-democr...
4. http://www.exeter.gov.uk/disclaimer

Dear [name removed],

Thank you for your emails dated 19 September 2020 requesting an internal
review of Exeter City Council’s handling of your Freedom of Information
request entitled ‘Average wait times for Adult Social Work Needs
Assessments’. 

I have checked the Council’s records and I apologise that I cannot find a
copy of your request, however, I can see the full details from the web
link which you have provided.  I can only apologise that you did not
receive a full response, although I note that you did receive the
Council’s automatic response which states Exeter City Council is not
responsible for social care.

I can advise that Exeter City Council is not responsible for adult social
care and would advise that you contact Devon County Council as they will
be able to assist you further with your request.  Devon County Council’s
email address is [1][email address].

If you are dissatisfied with my response, you may refer the matter to the
Information Commissioner's Office for determination. The contact details
are available here: [2]https://ico.org.uk/global/contact-us/.

Yours sincerely

Bruce Luxton

Corporate Manager

Executive Support

Exeter City Council

01392 265166

From: [name removed] [[3]mailto:[FOI #506342 email]]
Sent: 19 September 2020 05:13
To: Freedom Of Information <[4][Exeter City Council request email]>
Subject: Internal review of Freedom of Information request - Average wait
times for Adult Social Work Needs Assessments

Dear Exeter City Council,

Please pass this on to the person who conducts Freedom of Information
reviews.

I am writing to request an internal review of Exeter City Council's
handling of my FOI request 'Average wait times for Adult Social Work Needs
Assessments'.

I sent a request for an FOI on the 4th of August 2018 over 2 years ago and
never received a response.

A full history of my FOI request and all correspondence is available on
the Internet at this address:
[5]https://www.whatdotheyknow.com/request/a...

Yours faithfully,

[name removed]

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[6][FOI #506342 email]

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[7]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[8]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

See our [9]privacy notice for details on how we manage personal
information.

Disclaimer: [10]http://www.exeter.gov.uk/disclaimer

References

Visible links
1. mailto:[email%20address]
2. https://ico.org.uk/global/contact-us/
3. mailto:[foi%20#506342%20email]
4. mailto:[exeter%20city%20council%20request%20email]
5. https://www.whatdotheyknow.com/request/a...
6. mailto:[foi%20#506342%20email]
7. https://www.whatdotheyknow.com/help/offi...
8. https://www.whatdotheyknow.com/help/ico-...
9. Exeter City Council Privacy Notice
https://exeter.gov.uk/council-and-democr...
10. http://www.exeter.gov.uk/disclaimer