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Average Call Waiting Time

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Dear Sir or Madam,

I am writing to you under the freedom of information act 2000 to request information from the council.

I am writing to find out what is the average waiting time for a resident calling your council's main office. Specifically, the amount of time between them calling the number and speaking with the next available agent.

I would also like to know how many calls the offices receive per week.

If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in section 12, please provide advice and assistance, under section 16 obligations of the act, as to how I can refine my request.

If you have any questions about my request please do not hesitate to contact me on the details provided below, I will be happy to clarify what I am asking for:

Tel: 07801475567

Thank you very much for considering my request and have a great day.

All the best,

Tom

Information Governance, Bath and North East Somerset Council

Dear Mr Brown,

 

Freedom of Information Act 2000

 

Thank you for your recent request for information. Your request is being
dealt with under the Freedom of Information Act 2000.

 

Under the Freedom of Information Act 2000 a public authority has 20
working days to respond to a request.  Accordingly you will receive our
full response in due course.

 

Yours sincerely,

 

Information Governance Team

Risk and Assurance Services

Bath & North East Somerset Council

Telephone: 01225 396658

[1]www.bathnes.gov.uk

 

Bath & North East Somerset – The place to live, work and visit 

 

Please consider the environment before printing this email.

 

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Information Governance, Bath and North East Somerset Council

1 Attachment

Dear Mr Brown,

 

Thank you for your recent request for information. Please find enclosed
the information you are entitled to receive under the (legislation).

 

I trust that we have answered your queries, however if you have any
further questions please do not hesitate to contact us.

 

If you are unhappy with the response to your request, you may ask for an
internal review within 40 working days of receipt of this request. Please
contact the Divisional Director – Risk and Assurance Services, Mr Jeff
Wring at the Guildhall, High St, Bath BA1 5AW
[1]mailto:[email address].

 

If you are not content with the outcome of the internal review, you have
the right to appeal directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at Wycliffe House,
Water Lane, Wilmslow, Cheshire, SK9 5AF [2]www.ico.org.uk

 

Please refer to the disclaimer regarding reuse which can be found on the
Council website at:

[3]http://www.bathnes.gov.uk/services/your-...

 

Yours sincerely

 

 

Information Governance Team

Risk and Assurance Services

Bath & North East Somerset Council

Telephone: 01225 396658

[4]www.bathnes.gov.uk

 

Bath & North East Somerset – The place to live, work and visit

 

Please consider the environment before printing this email

 

 

 

From:    Tom Brown <[FOI #473162 email]>

Sent:     24 March 2018 20:01

To:          Information Governance

Subject:               Freedom of Information request - Average Call
Waiting Time

 

 

Dear Sir or Madam,

 

I am writing to you under the freedom of information act 2000 to request
information from the council.

 

I am writing to find out what is the average waiting time for a resident
calling your council's main office.

Specifically, the amount of time between them calling the number and
speaking with the next available

agent.

 

I would also like to know how many calls the offices receive per week.

 

If it is not possible to provide the information requested due to the
information exceeding the cost of

compliance limits identified in section 12, please provide advice and
assistance, under section 16

obligations of the act, as to how I can refine my request.

 

If you have any questions about my request please do not hesitate to
contact me on the details provided

below, I will be happy to clarify what I am asking for:

 

Tel: 07801475567

 

Thank you very much for considering my request and have a great day.

 

All the best,

 

Tom

 

 

References

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2. http://www.ico.org.uk/
3. http://www.bathnes.gov.uk/services/your-...
4. http://www.bathnes.gov.uk/

We don't know whether the most recent response to this request contains information or not – if you are Tom Brown please sign in and let everyone know.