Availability of Wheelchair Accessible Taxis/PHVs

Dick Fowler made this Freedom of Information request to East Lindsey District Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear East Lindsey District Council,
WHEELCHAIR ACCESSIBLE TAXIS/PRIVATE HIRE VEHICLES (“WAVs”)-AVAILABILITY
This study is concerned with actual rather than notional availability of wheelchair accessible taxis and PHVs (“WAVs”). Individuals and some organisations can have great difficulty obtaining WAVs when and where required. As a generality, in rural/semi-rural areas or at schooltimes, on some evenings and on Sundays. This seeks to begin to clarify why this occurs and what does and does not work to improve the situation.
1. TAXI STATISTICS : How many a)wheelchair accessible taxis; b) other taxis c) wheelchair accessible phvs d) other phvs do you have licensed? This is to update the 2015 DfT statistics, the 2017 update is due shortly.
2. TAXI POLICY & PUBLIC SECTOR EQUALITY DUTY : FACTORS AFFECTING AVAILABILITY:
Typical factors affecting availability in a given licensing area are:
a) whether individual licensing authorities require a fully or substantially WAV fleet;
b) LA (eg SEN, schools, social care) and NHS (eg goods, staff ,NEPTS etc ) contracts;
c) not making all WAV operators booking/ contact details publically available;
d) operators refusal of prebookings;
e) operators refusal to carry wheelchairs;
f) drivers medical exemptions (wheelchair and assistance dog);
g) significantly more people relative to resident population eg commuters, tourists, passengers in transit;
h) private contracts, driver rest, vehicle repair and maintenance etc;
Please say if and how your taxi policy takes into account each of a)-h) above, or anything else relevant to try to ensure that sufficient WAVs are available to meet demand .*
3. CONTACT INFORMATION:*
To enable further research into accuracy, reliability, consistency and completeness of public and commercial information please provide a list/ spreadsheet/link etc showing the business contact details for all WAV operators with which your authority has dealings (eg as a Licensing Authority or contracting party including for Unitary Authorities, SEN, social services etc. In two-tier authorities please also state the contracting authority).
4. RAIL INDUSTRY : *
To obtain approval by the rail regulator, of their Disabled Persons Protection Policies (“DPPPs”) in order to meet the requirements of their operating licences, station and Train Operating Companies (“TOCs”) should know about WAV availability both for their own needs (rail disruption etc) and to inform passengers.
What arrangements if any have you made to inform them or to ensure that licensed WAV operators do so?
5. INFORMATION FOR TOURISTS , AIR/SEA/RAIL etc PASSENGERS IN TRANSIT ;*
Does your authorities information (including websites & social media) clearly tell the public:
a) the contact details for all WAVs licensed by your authority? If not, why not?; b)if and when WAVS are likely to be hard to obtain?;
c) that TAXI/PHV operators may charge extra etc to carry wheelchairs? (ie unless and until s167 is formally commenced).
6. COMPETITION.
Large authorities responsible for schools/SEN Transport can typically spend around £10m-£11m annually on taxis, including many WAVs .
Have you carried out or collaborated with any value for money studies on this? With what outcome?

Having discussed this matter with the ICO I wish to draw the following to your attention:
1. RE-USE OF INFORMATION PREVIOUSLY SUPPLIED
To minimise duplication I intend to re-use information on wheelchair accessible taxis/PHVs recently provided by your authority to Mr Doug Paulley in response to his Freedom of Information Request. This is for possible use by anyone interested in any way in disability and transport , including government, and is NOT for commercial gain.
2. *If providing the information in exactly the form requested is onerous, but is available in another easier to provide form (eg in a report or printed document) please say so as soon as possible.
Yours faithfully,
dick fowler

Management, Information, East Lindsey District Council

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Management, Information, East Lindsey District Council

Re: Freedom of Information Act 2000 – Information Request 1718-08-277

We acknowledge your request for information received on 19^th August 2017

Your request is being considered and you will receive the information
requested within the statutory timescale of 20 working days as defined by
the Freedom of Information Act 2000, subject to the information not being
exempt or containing a reference to a third party. 

If appropriate, the information may be provided in paper copy, normal font
size. If you require any alternative formats, e.g. language, audio, large
print etc. then please let me know.

For your information, the Act defines a number of exemptions that may
prevent release of the information you have requested. There will be an
assessment and if any of the exemption categories apply then the
information will not be released. You will be informed if this is the
case, including your rights of appeal.

There may be a fee payable for this information. We will charge
administration costs in all cases where costs exceed £10. Administration
cost is the cost of physically producing the information and posting it to
you if required. Where we intend to make a charge we will inform you and
you will need to make payment before we let you have the information. You
will be able to pay and collect your information from us.

Costs include:

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·         Providing extracts of databases

·         Translating information into a different language at the request
of the applicant.

 If the estimated cost of providing the information exceeds the
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the information, we may contact you to ask if you are happy to pay and
will not proceed until we have your confirmation.

If you have any queries or concerns, please contact Information Management
on [1][East Lindsey District Council request email]

Yours sincerely,

Information Management Team
Internal Audit and Information Governance
East Lindsey District Council,
Room 115, Tedder Hall, Manby Park, Manby
Louth, Lincolnshire, LN11 8UP

Tel: 01507 613409
E: information.management[2]@e-lindsey.gov.uk
Website: [3]www.e-lindsey.gov.uk  

'Lincolnshire's Coastal District'

 

[4]The Council issues a regular newsletter by email to residents. It’s
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If you’d like to subscribe to receive this please sign up at
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References

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3. http://www.e-lindsey.gov.uk/
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4. http://www.e-lindsey.gov.uk/messenger

Management, Information, East Lindsey District Council

1 Attachment

 

Re: Freedom of Information Act 2000 – Request for Information 1718-08-277

 

Thank you for your recent request for information. Your request has now
been considered under the terms of the Freedom of Information Act 2000 and
our response is attached.

 

Please note that East Lindsey District Council will be publishing copies
of decision notices issued in response to requests made under the Freedom
of Information Act 2000 and the Environmental Information Regulations
2004. Please be assured that no information regarding the identity of the
individuals making the requests will be published but if you have any
concerns regarding this, please contact the Council’s
Information Management Team (contact details given below).

 

Yours sincerely,

  

Information Management Team

 

 

Information Management

East Lindsey District Council,

Room 115, Tedder Hall, Manby Park, Manby

Louth, Lincolnshire, LN11 8UP

 

Tel: 01507 613409

E: information.management[1]@e-lindsey.gov.uk

 

Website: [2]www.e-lindsey.gov.uk  

Facebook: [3]www.e-lindsey.gov.uk/facebook
Twitter: [4]www.e-lindsey.gov.uk/twitter

 

'Lincolnshire's Coastal District'

 

 

[5]The Council issues a regular newsletter by email to residents. It’s
free and keeps you informed on the Council work and that of its partners.
If you’d like to subscribe to receive this please sign up at
www.e-lindsey.gov.uk/messenger

References

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Dear East Lindsey District Council,

Your reference FOI -1718-08-277
Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of East Lindsey District Council's handling of my FOI request 'Availability of Wheelchair Accessible Taxis/PHVs'.

Re "3. CONTACT INFORMATION"
You have listed two separate Acts dating from 1847 and 1976 respectively, describing what information is included in public registers of Taxi and PHVs and how that information may be (laboriously) accessed. The information contained in both registers is materially less than what was requested and is largely useless for this study as i need to compare the accuracy etc of contact and other information from different sources.
Having discussed this with the Information Commissioners Office I understand that my request is about what information ELDC hold and is not limited to what is contained in the public registers whether these are on paper now or in future on a website.
Please either supply the information requested or state on which exemptions you are relying to refuse it.
I also understand that responses to Freedom of Information Requests should be in writing or electronic format.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/a...

Yours faithfully,

Dick Fowler

Management, Information, East Lindsey District Council

1 Attachment

 

Re: Freedom of Information Act 2000 – Request for Information 1718-08-277

 

Thank you for your recent request for information. Your request has now
been considered under the terms of the Freedom of Information Act 2000 and
our response is attached.

 

Please note that East Lindsey District Council will be publishing copies
of decision notices issued in response to requests made under the Freedom
of Information Act 2000 and the Environmental Information Regulations
2004. Please be assured that no information regarding the identity of the
individuals making the requests will be published but if you have any
concerns regarding this, please contact the Council’s
Information Management Team (contact details given below).

 

Yours sincerely,

  

Information Management Team

 

 

Information Management

East Lindsey District Council,

Room 115, Tedder Hall, Manby Park, Manby

Louth, Lincolnshire, LN11 8UP

 

Tel: 01507 613409

E: information.management[1]@e-lindsey.gov.uk

 

Website: [2]www.e-lindsey.gov.uk  

Facebook: [3]www.e-lindsey.gov.uk/facebook
Twitter: [4]www.e-lindsey.gov.uk/twitter

 

'Lincolnshire's Coastal District'

 

 

[5]The Council issues a regular newsletter by email to residents. It’s
free and keeps you informed on the Council work and that of its partners.
If you’d like to subscribe to receive this please sign up at
www.e-lindsey.gov.uk/messenger

References

Visible links
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2. blocked::http://www.e-lindsey.gov.uk/ http://www.e-lindsey.gov.uk/
file:///tmp/blocked::http:/www.e-lindsey.gov.uk/
3. blocked::http://www.e-lindsey.gov.uk/facebook
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4. blocked::http://www.e-lindsey.gov.uk/twitter
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5. http://www.e-lindsey.gov.uk/messenger

Management, Information, East Lindsey District Council

3 Attachments

 

Re: Freedom of Information Act 2000 – Request for Information 1718-08-277

 

Thank you for your recent request for information. Your request has now
been considered under the terms of the Freedom of Information Act 2000 and
our response is attached.

 

Please note that East Lindsey District Council will be publishing copies
of decision notices issued in response to requests made under the Freedom
of Information Act 2000 and the Environmental Information Regulations
2004. Please be assured that no information regarding the identity of the
individuals making the requests will be published but if you have any
concerns regarding this, please contact the Council’s
Information Management Team (contact details given below).

 

Yours sincerely,

  

Information Management Team

 

 

Information Management

East Lindsey District Council,

Room 115, Tedder Hall, Manby Park, Manby

Louth, Lincolnshire, LN11 8UP

 

Tel: 01507 613409

E: information.management[1]@e-lindsey.gov.uk

 

Website: [2]www.e-lindsey.gov.uk  

Facebook: [3]www.e-lindsey.gov.uk/facebook
Twitter: [4]www.e-lindsey.gov.uk/twitter

 

'Lincolnshire's Coastal District'

 

 

[5]The Council issues a regular newsletter by email to residents. It’s
free and keeps you informed on the Council work and that of its partners.
If you’d like to subscribe to receive this please sign up at
www.e-lindsey.gov.uk/messenger

References

Visible links
1. blocked::mailto:[email address]
file:///tmp/blocked::mailto:[email address]
2. blocked::http://www.e-lindsey.gov.uk/ http://www.e-lindsey.gov.uk/
file:///tmp/blocked::http:/www.e-lindsey.gov.uk/
3. blocked::http://www.e-lindsey.gov.uk/facebook
file:///tmp/blocked::http:/www.e-lindsey.gov.uk/facebook
4. blocked::http://www.e-lindsey.gov.uk/twitter
file:///tmp/blocked::http:/www.e-lindsey.gov.uk/twitter
5. http://www.e-lindsey.gov.uk/messenger

Dick Fowler left an annotation ()

ELDCs internal review has supplied more information .
i am now researching and evaluating the whole of their reply and replies from other LAs before testing the information for completeness etc.
This is expected to take at least two months.
df