Audio Recordings for iBus and London Underground

Richard Jarvis made this Freedom of Information request to Transport for London

The request was successful.

From: Richard Jarvis

5 March 2012

Dear Transport for London,

I would like to make a request under the Freedom of Information Act
2000, for electronic copies of audio recordings used as part of the
iBus AVL, radio and on-bus passenger information display and
announcement system, and passenger announcements/destinations used
on the London Underground network.

I request the above as part of a personal project. I have no
intention of publically broadcasting any of the requested material
without first obtaining permission from TfL should such a need
arise.

It was through a Google search that I found several similar and
successful requests (REF:1007749047, TfL Ref: FOI-1119-1112, TfL
Ref: FOI-1503-1112) for the requested material above.

Thank you in advance.

With my kindest of regards
Richard

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From: FOI
Transport for London

6 March 2012

Dear Mr Jarvis

 

TfL Ref:          FOI-1799-1112

 

Thank you for your e-mail received by Transport for London (TfL) on 23
January 2012 asking for a copy of the iBus and London Underground
recordings.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and TfL’s information access policy. 

 

A response will be provided to you by 3 April 2012. If you could please
let me know the postal address you would like the CD sent to. Please note
that as whatdotheyknow.com is a public website you may wish to send your
address details from a private e-mail address so that it does not appear
on the website.

 

In the meantime, if you would like to discuss this matter further, please
feel free to contact me.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[1][TfL request email]

 

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From: Richard Jarvis

6 March 2012

Dear Gemma Jacob,

Thank you for your prompt response, I have given my postal address
via the email on the TfL FOI webpage.

If possible I would like to make an additional request regarding
the iBus technology and audio announcements on the London
Underground network.

I would like information on the efficiency of these two
transportation systems, the London Underground and Bus network,
since the introduction of frequent audio passenger announcements.

By this I mean, should such data exist, the improved accessiblity
of public transport to the deaf, blind, and tourists due to the
introduction of audio announcements.

With regards to the technology side of the iBus, data regarding
improvements in timetable regulation and any finacial savings or
increased operational costs compared with those before
installation.

Yours sincerely,

Richard Jarvis

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From: FOI
Transport for London

8 March 2012

Dear Mr Jarvis

 

TfL Ref:          FOI-1805-1112

 

Thank you for your e-mail received by Transport for London (TfL) on 6
March 2012 asking for information about the improved accessibility of
public transport to the deaf, blind, and tourists due to the introduction
of audio announcements.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and TfL’s information access policy. 

 

A response will be provided to you by 4 April 2012.

 

In the meantime, if you would like to discuss this matter further, please
feel free to contact me.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[1][TfL request email]

 

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From: FOI
Transport for London

21 March 2012


Attachment Your Right to Appeal Copyright.pdf
16K Download View as HTML


Dear Mr Jarvis

 

TfL Ref:          FOI-1799-1112

 

Thank you for your e-mail received by Transport for London (TfL) on 5
February 2012 asking for a copy of the iBus and London Underground
recordings.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and TfL’s information access policy. I can
confirm TfL does hold the information you require. You asked for:

 

Electronic copies of audio recordings used as part of the iBus AVL, radio
and on-bus passenger information display and announcement system, and
passenger announcements/destinations used on the London Underground
network

 

A CD containing the sound files of the iBus audio recordings has been sent
to the address provided on 21 March 2012. If you do not receive it in the
next few days please let me know.

 

Please note that while access to this material will be provided to you
under the Freedom of Information Act 2000, you are not granted any rights
to any of the intellectual property that exists in it or granted any
permission to make secondary uses of it.

 

TfL owns all intellectual property (including, without limitation,
copyright) in the material supplied and will defend such rights.

 

If you wish to make any secondary use of the material provided, you must
first obtain the consent of TfL (which may be withheld) and, if consent is
granted, a fee may be charged, in accordance with the terms of the Reuse
of Public Sector Information Regulations 2005.

 

In accordance with the FOI Act, TfL is not obliged to supply the audio
files for London Underground’s Tube announcements as the information is
subject to a statutory exemption to the right of access to information
under section 43(2).

 

In this instance section 43(2) has been applied as disclosure of the
information requested would be likely to prejudice the commercial
interests of TfL and/or Global Services Ltd. The recordings in question
were provided to London Underground from Global Services Ltd under a
signed contract which contained explicit conditions concerning disclosure
and distribution.

 

The contract specifies that the recordings are solely to be used for the
purpose for which they were created and for broadcast on the London
Underground network only. If TfL were to disclose these recordings in
response to an FOI request, it would constitute an actionable breach of
contract and would be likely to result in a valid legal claim against
London Underground or the license to use the recordings being withdrawn,
which would impose additional, unnecessary, costs. TfL wishes to protect
its commercial interests and ability to participate in future commercial
activity. The disclosure of this information would be to the detriment of
present and future business activities for both parties.

 

The use of this exemption is subject to an assessment of the public
interest in relation to the disclosure of the information concerned.  TfL
recognises the need for openness and transparency within public
authorities and the degree of public interest concerning London transport
announcements in light of the recent disclosure of iBus announcements.
However, in this instance this is outweighed by the damage that would be
done to TfL’s ability to use these recordings and any future contractual
negotiations that may take place regarding the London Underground
announcements.

 

If this is not the information you are looking for, or if you are unable
to access it for some reason, please feel free to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[1][TfL request email]

 

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From: Richard Jarvis

22 March 2012

Dear FOI,

Thank you for dealing with my request in a swift manner.

I understand and accept the use of section 43(2) regarding the
release of audio files for London Underground’s Tube announcements,
due to existing contactual agreements.

I look forward to receiving, in due course, the requested data
relating to the standards of accessibility for passengers using
London's bus and tube network, since the introduction of audio and
visual announcements. In addition, the information on the improved
regulation of London's bus network since the deployment of the iBus
system.

With kind regards,

Richard Jarvis

Link to this

From: FOI
Transport for London

30 March 2012


Attachment Your Right to Appeal.pdf
14K Download View as HTML


Dear Mr Jarvis

 

TfL Ref:          FOI-1805-1112

 

Thank you for your e-mail received by Transport for London (TfL) on 6
March 2012 asking for information about the improved accessibility of
public transport to the deaf, blind, and tourists due to the introduction
of audio announcements.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and TfL’s information access policy. I can
confirm TfL holds some of the information you require. You asked for:

 

Information on the efficiency of these two transportation systems, the
London Underground and Bus network, since the introduction of frequent
audio passenger announcements.

 

There are a lot of factors which affect efficiency and accessibility of
the network. We are aware that audio and visual information is of vital
importance to blind, partially sighted, deaf and hard of hearing customers
and have invested tens of millions of pounds in new systems like iBus and
on new tube trains. This investment continues, especially as we introduce
new trains on the London Underground.

 

The customer satisfaction surveys measure satisfaction with the service as
a whole and also with various aspects of the service. There are no
questions specifically about iBus information, but there is a question
that asks peoples satisfaction with information inside the bus.

 

Satisfaction with information inside the bus improved from 73% in 2006/07
to 79% 2009/10. This is the largest change in scores for an individual
service measure we have seen in recent years on the survey. We interpret
this as a result of the introduction of iBus as this is the only change
that has been made to on-bus information. The other factor in this
assessment is that the level of “Don’t Know” and non responses to the
question has dropped from a very high 30% to 13% which was the average for
the other questions. This is an indication of the greater saliency of the
question with the advent of more tangible on-bus information.

 

Satisfaction with information inside the
bus All Customers (%)
2006/2007 73
2007/2008 74
2008/2009 77
2009/2010 79

 

We have done some data runs which split the customer base into various
demographic categories, from this it can be seen that the improvements in
satisfaction are across the board.

 

Serious
Age related Mental long
All Mobility mobility Visual Hearing Learning health term No
  customers impairment difficulties impairment impairment disability condition illness Other Disability
2006/07 73 80 83 74 77 87 80 84 77 73
2007/08 74 81 80 78 79 79 81 75 80 74
2008/09 77 81 79 76 87 68 79 80 81 77
2009/10 79 81 88 72 78 75 83 83 84 79

 

Performance figures are available on our website for the London
Underground
([1]http://www.tfl.gov.uk/corporate/modesoft...).
Unfortunately, the Customer Satisfaction surveys do not measure
satisfaction with the audio announcements so we do not hold similar data
for London Underground.

 

With regards to the technology side of the iBus, data regarding
improvements in timetable regulation and any financial savings or
increased operational costs compared with those before installation.

 

It is difficult to assess the impact solely of iBus on timetable
regulation, increased operational costs and so forth as you can imagine,
as a number of factors together could be having an impact. We therefore do
not hold this data.

 

We also have Performance Reports for London Buses on our website
([2]http://www.tfl.gov.uk/businessandpartner...).
The rollout of iBus was completed in 2009 and although we can see that
performance continues to improve when congestion on the roads has been
increasing we cannot distinguish the impact iBus has had on this against
other factors.

 

If this is not the information you are looking for, or if you are unable
to access it for some reason, please feel free to contact me.

 

Please see the attached information sheet for details of your right to
appeal.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[3][TfL request email]

 

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From: Richard Jarvis

30 March 2012

Dear Gemma Jacob,

Thank you most kindly for assisting me with my enquiries.

Yours sincerely,

Richard Jarvis

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