Audio Loop On London Buses

Mohshin Ahmed made this Freedom of Information request to Transport for London

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Dear Transport for London,

Please can you confirm that all TfL bus cabs have Audio loop?

This is to help both passengers and drivers to communicate and help with those with disabilities such as hard of hearing.

Please can you tell us if there are any buses by the manufacturer that does not have this?

What assessments or audits are carried out to ensure the audio loop is functioning?

How often are the audits/assessments carried out to check the functioning of the audio loop?

Is the audio loop testing a part of the first user check of the bus driver? If so please advise what method is used to check?

Yours faithfully,

Mohshin Ahmed

FOI, Transport for London

Dear Mr Ahmed

TfL Ref: 1848-2021

Thank you for your request received by Transport for London (TfL) on 10 December 2020. Please accept my apologies for not getting back to you sooner.

The Government has announced a series of measures to tackle the Coronavirus. It is essential for London, and in particular for all critical workers, that we continue to provide a safe transport network that enables them to make the journeys they need to.

Please think carefully about whether the request is essential at this current time, as answering FOI requests will require the use of limited resources and the attention of staff who could be supporting other essential activity. Where requests are made, please note that our response time may be impacted by the current situation and so you may wish to reconsider the timing of this request. Please notify us as soon as possible if you would like to withdraw your request at the current time.

Should you wish to proceed with the request we will aim to issue a response by 13 January 2020 in accordance with the Freedom of Information Act 2000 and our information access policy.

We publish a substantial range of information on our website on subjects including operational performance, contracts, expenditure, journey data, governance and our financial performance. This includes data which is frequently asked for in FOI requests or other public queries. Please check http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

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In the meantime, if you would like to discuss this matter further, please do not hesitate to contact me.

Yours sincerely

Jasmine Howard
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
 

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Dear FOI,

I was intending to write thie early this year, but I decided to wait until things get better.

I would need this information before January 20th to assist a legal matter.

Yours sincerely,

Mohshin Ahmed

FOI, Transport for London

1 Attachment

Dear Mr Ahmed

 

TfL Ref: 1848-2021

 

Thank you for your request received by us on 10 December 2020 asking for
information about audio loops in London Bus vehicles.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. I can
confirm that we hold the information you require. You asked for the
following:

 

Please can you confirm that all TfL bus cabs have Audio loop? This is to
help both passengers and drivers to communicate and help with those with
disabilities such as hard of hearing.

Yes, this has been part of the vehicle specification requirements for
London Buses since 2012.

Please can you tell us if there are any buses by the manufacturer that
does not have this?

All new buses that entered service from 2012 have an induction loop system
fitted in the driver’s cab, it is therefore standard across manufacturers
now.

What assessments or audits are carried out to ensure the audio loop is
functioning?

Performance and functionality tests are carried out as part of the
commissioning process for new buses. In-house service tests for
performance and functionality are implemented as part of routine
engineering maintenance, and also engineering quality monitoring.

How often are the audits/assessments carried out to check the functioning
of the audio loop?

These are carried out approximately every 28 days.

Is the audio loop testing a part of the first user check of the bus
driver? If so please advise what method is used to check?

 

The testing of the induction loop system does not form part of the driver
walk round visual checks. This is because testing of the system requires
specialist engineering test equipment.

 

If you are considering submitting a further FOI request please think
carefully about whether the request is essential at this current time, as
answering FOI requests will require the use of limited resources and the
attention of staff who could be supporting other essential activity. Where
requests are made, please note that our response time may be impacted by
the current situation.

 

If this is not the information you are looking for, or if you are unable
to access it for any reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

 

Jasmine Howard

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

 

 

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