Attendance at the 12th October PHSO round table meeting

The request was successful.

phsothefacts Pressure Group

Dear Parliamentary and Health Service Ombudsman,

As part of the review into the use of clinical advice at PHSO, a face-to-face roundtable event was planned to gather the views of people who had recently had clinical advice as part of their investigation.

All those who had received clinical advice in the last 18 months were contacted by email and asked if they wished to attend. Places were limited and many people who responded positively to attending were then told that the event was full.

1. How many people were contacted and asked if they wished to attend?

2. What was the first date of contact?

3. What was the last date of contact?

4. How many people replied to accept a place at the roundtable event?

5. How many places were allocated to complainants at this event?

6. How many complainants attended on the 12th October?

7. Who else attended - names for senior PHSO staff members and job titles for others, please?

Yours faithfully,

Della Reynolds

phsothefacts Pressure Group

informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm we have received your request.
If you have made a request for information under the Freedom of Information Act 2000 or Environment Information Regulations 2004, we will respond to your request within 20 working days in accordance with the statutory time frames set out in both Acts.
If you have made a request for personal information held by the PHSO, your request will be processed as a Subject Access Request under the provisions of the Data Protection Act 2018 and will be responded to within one calendar month in accordance with the statutory time frame set out in the Act.
We may contact you before this time if we require further clarification or if we need to extend the time required to complete your request.
For Subject Access Requests, we will send any personal information via secure email, unless you instruct us differently. To access the information on the email we send, you will need to sign up to our secure email service. Details can be found on our website using the link below:
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InformationRights, Parliamentary and Health Service Ombudsman

Dear Della Reynolds

PHSO reference R0000319
Your request for information

Thank you for your correspondence of 30th October 2018 in which you requested information from the PHSO.

PHSO response

Q1. How many people were contacted and asked if they wished to attend?

A1. 1,662.

Q2. What was the first date of contact?

A2. 20/09/2018

Q3. What was the last date of contact?

A3. 20/09/2018

Q4. How many people replied to accept a place at the roundtable event?

A4. 76.

Q5. How many places were allocated to complainants at this event?

A5. 15.

Q6. How many complainants attended on the 12th October?

A6. 12.

Q7. Who else attended - names for senior PHSO staff members and job titles for others, please?

A7.
Sir Alex Allan (Review Chair)
Sir Liam Donaldson (Independent Adviser to the Review)
Warren Seddon (Director of Strategy and Insight)
One Public Affairs and Insight Manager (Review Secretariat)
One Public Affairs and Insight Officer (Review Secretariat)

Right of appeal

If you have any queries about this response, please contact the Information Rights Team. Please remember to quote the reference number above in any future communications. If you are unhappy with the service you have received in relation to your request or wish to request an internal review, please respond to this email and explain why you are dissatisfied.

If you are not content with the outcome of your internal review, you may apply directly to the Information Commissioner’s Office for a decision. Generally, the Commissioner will not make a decision unless you have exhausted the complaints procedure provided by the PHSO. The Information Commissioner’s Office can be contacted at:

The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

https://ico.org.uk/

Regards,

Freedom of Information/Data Protection Team
Parliamentary and Health Service Ombudsman
E: [email address]
W: www.ombudsman.org.uk

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J Roberts left an annotation ()

Given the PHSO practice of identifying complainants with a good word to say about the organisation, we should be concerned about how those selected to attend were chosen:

'Do you remember the names of the individuals from last night who said that they had a positive experience of PHSO? I am keen to ensure that we keep their details as further down the line PHSO may want to ask them if they would like to be involved in another activity going forward.' (p.65)

https://www.whatdotheyknow.com/request/p...

Did someone 'remember' their names?

M Boyce left an annotation ()

Pollyanna was one of them, and as for the rest...err... no they're all instantly forgettable.

phsothefacts Pressure Group

Dear InformationRights,

thank you for such a speedy response. I am hoping you will be just as efficient in answering my follow up question. Given that all the invitations were sent out on the 20.9.18 can you tell me how many days the invitations remained open until the last place was taken?

Yours sincerely,

Della Reynolds.

phsothefacts Pressure Group

Informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm we have received your request.
If you have made a request for information under the Freedom of Information Act 2000 or Environment Information Regulations 2004, we will respond to your request within 20 working days in accordance with the statutory time frames set out in both Acts.
If you have made a request for personal information held by the PHSO, your request will be processed as a Subject Access Request under the provisions of the Data Protection Act 2018 and will be responded to within one calendar month in accordance with the statutory time frame set out in the Act.
We may contact you before this time if we require further clarification or if we need to extend the time required to complete your request.
For Subject Access Requests, we will send any personal information via secure email, unless you instruct us differently. To access the information on the email we send, you will need to sign up to our secure email service. Details can be found on our website using the link below:
www.ombudsman.org.uk/about-us/being-open...
If you require us to post your personal information to you instead you will need to inform us of this and confirm your current address as soon as possible.

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InformationRights, Parliamentary and Health Service Ombudsman

Dear Della Reynolds

Thank you for your email.

I will process the new request and respond in due course.

However, I need to apologise, as there was a mistake in my previous response. The answer to Q6 is 11, not 12. Please accept my apologies for this mistake.

Regards,

Freedom of Information/Data Protection Team
Parliamentary and Health Service Ombudsman
E: [email address]
W: www.ombudsman.org.uk

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phsothefacts Pressure Group

Dear InformationRights,

Are you in a position to tell me how long the places remained available yet?

Yours sincerely,

Della Reynolds
phsothefacts Pressure Group

Informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm we have received your request.
If you have made a request for information under the Freedom of Information Act 2000 or Environment Information Regulations 2004, we will respond to your request within 20 working days in accordance with the statutory time frames set out in both Acts.
If you have made a request for personal information held by the PHSO, your request will be processed as a Subject Access Request under the provisions of the Data Protection Act 2018 and will be responded to within one calendar month in accordance with the statutory time frame set out in the Act.
We may contact you before this time if we require further clarification or if we need to extend the time required to complete your request.
For Subject Access Requests, we will send any personal information via secure email, unless you instruct us differently. To access the information on the email we send, you will need to sign up to our secure email service. Details can be found on our website using the link below:
www.ombudsman.org.uk/about-us/being-open...
If you require us to post your personal information to you instead you will need to inform us of this and confirm your current address as soon as possible.

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InformationRights, Parliamentary and Health Service Ombudsman

Dear Della Reynolds

Thank you for your email.

I do not have the information yet. Once I do I will provide a full response.

Regards,

Freedom of Information/Data Protection Team
Parliamentary and Health Service Ombudsman
E: [email address]
W: www.ombudsman.org.uk

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InformationRights, Parliamentary and Health Service Ombudsman

Dear Della Reynolds

 

PHSO reference R0000339

Your request for information

 

Thank you for your correspondence of 8^th November 2018 in which you
requested information from the PHSO.

 

PHSO response

 

“Given that all the invitations were sent out on the 20.9.18 can you tell
me how many days the invitations remained open until the last place was
taken?”

 

Enough expressions of interest were received within the first 24 hours so
that all places were filled within one day.

 

Right of appeal

 

If you have any queries about this response, please contact the
Information Rights Team. Please remember to quote the reference number
above in any future communications. If you are unhappy with the service
you have received in relation to your request or wish to request an
internal review, please respond to this email and explain why you are
dissatisfied.

 

If you are not content with the outcome of your internal review, you may
apply directly to the Information Commissioner’s Office for a decision.
Generally, the Commissioner will not make a decision unless you have
exhausted the complaints procedure provided by the PHSO. The Information
Commissioner’s Office can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

[1]https://ico.org.uk/

 

Regards,

 

 

Freedom of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

E: [2][email address]

W: [3]www.ombudsman.org.uk

 

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References

Visible links
1. https://ico.org.uk/
2. mailto:[email address]
3. http://www.ombudsman.org.uk/
http://www.ombudsman.org.uk/

phsothefacts Pressure Group

Dear InformationRights,

Just one day and you missed your chance. Remarkable.

Yours sincerely,

Della Reynolds
phsothefacts Pressure Group

Informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm we have received your request.
If you have made a request for information under the Freedom of Information Act 2000 or Environment Information Regulations 2004, we will respond to your request within 20 working days in accordance with the statutory time frames set out in both Acts.
If you have made a request for personal information held by the PHSO, your request will be processed as a Subject Access Request under the provisions of the Data Protection Act 2018 and will be responded to within one calendar month in accordance with the statutory time frame set out in the Act.
We may contact you before this time if we require further clarification or if we need to extend the time required to complete your request.
For Subject Access Requests, we will send any personal information via secure email, unless you instruct us differently. To access the information on the email we send, you will need to sign up to our secure email service. Details can be found on our website using the link below:
www.ombudsman.org.uk/about-us/being-open...
If you require us to post your personal information to you instead you will need to inform us of this and confirm your current address as soon as possible.

______________________________________________________________________
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J Roberts left an annotation ()

Were all emails sent to potential attendees sent at the same time? What time were the emails sent to those who attended the event and what time did they respond saying that they would attend? Were any potential attendees made aware of the event prior to receiving the formal email invitation? Some questions that crossed my mind.

Brenda Prentice left an annotation ()

Funny no one seems to trust them, I wonder why?

A.E. left an annotation ()

Who expects such a low percentage as 15 places from emailing over a thousand! Even if you don't "expect" high engagement you assume there could be and you certainly hope and work towards a significant amount. Proves that #PHSO are not bothered about members of the public as stakeholders and their feedback.

C Rock left an annotation ()

Please define stakeholder. I know I would have gone if I could've.
15 / 1000 - whom exactly had the golden tickets?

A.E. left an annotation ()

We are stakeholders, the public. Yes, they deliberately keep things low key in the hope people simply won't have a voice. Any feedback they seek is tightly controlled. All their statistics are manipulated to look as good as possible.

A.E. left an annotation ()

They pre-selected the mail out asking if people wanted the tickets I believe. Nothing like a managed exercise is there.

C Rock left an annotation ()

Just found out about an interesting and 'open' phso lecture tomorrow - but why such short notice again? It probably could do with some support. I wish PHSO could have been a bit open and honest about that one too.

p.s. I have it in writing from PHSO that "I could not expect to have the [medical responses / records / candour / clinical clarity etc ] all as I wished...". Yes, these are the same voices who want do decide above NICE and Professional bodies what clinical procedures can apply [in their version of events].

J Roberts left an annotation ()

At the PACAC hearing today, Rob Behrens made a big thing of open meetings and of the dozens of meetings he has had with complainant:

https://www.parliament.uk/business/commi...

The question: 'How do you select who you talk to?' was asked. The 'independent' company which surveys complainants has a role. The question: “How and when do you intend to ask complainants if they consider you impartial?” was also asked. Don't expect every complainant being given an opportunity to give feedback on this any time soon. The PHSO's penchant for hand-picking complainants to get feedback may continue:

'Do you remember the names of the individuals from last night who said that they had a positive experience of PHSO? I am keen to ensure that we keep their details as further down the line PHSO may want to ask them if they would like to be involved in another activity going forward.' (p.65)

https://www.whatdotheyknow.com/request/p...

We don't know the name of the person keen to hand-pick complainants, but we do know that they were of the highest grade:

https://www.whatdotheyknow.com/request/r...