Dear Department for Work and Pensions,
Could you please answer the following questions, regarding this freedom of information request.
1, Is it acceptable for a call centre staff member at the Atos appointment centre based in Nottingham not to have any knowledge about data protection requests, which Atos healthcare have a mandatory obligation to comply with if A service user requests their files?
2, What training is supplied to Atos healthcare call centre staff, as well as all HCP Staff regarding data protection issues? if any?
3,Why would an Appointments call centre member of staff not know anything about data Access requests,and what will Atos health care be doing in the future with regards to this negative approach?
4,Could you please supply me with the internet link.that supplies information with regards to what Customer Services Staff have regular mandatory training in? which may include Corporate Governance and data protection?
5, Could you please provide the internet link, that may supply information with regards to regular mandatory training that HCP are involved in, which also may include Corporate Governance and data protection?
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Dear Ms Stevens
Please see your FOI response attached
Health & Disability Assessments (Operations)/Department for Work and Pensions/Room 306/Block 31/Norcross/Norcross Lane/Blackpool/FY5 3TA
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