Atos Healthcare data protection issues

Alison Stevens made this Freedom of Information request to Department for Work and Pensions

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The request was partially successful.

Dear Department for Work and Pensions,
Could you please answer the following questions, regarding this freedom of information request.
1, Is it acceptable for a call centre staff member at the Atos appointment centre based in Nottingham not to have any knowledge about data protection requests, which Atos healthcare have a mandatory obligation to comply with if A service user requests their files?
2, What training is supplied to Atos healthcare call centre staff, as well as all HCP Staff regarding data protection issues? if any?
3,Why would an Appointments call centre member of staff not know anything about data Access requests,and what will Atos health care be doing in the future with regards to this negative approach?
4,Could you please supply me with the internet link.that supplies information with regards to what Customer Services Staff have regular mandatory training in? which may include Corporate Governance and data protection?
5, Could you please provide the internet link, that may supply information with regards to regular mandatory training that HCP are involved in, which also may include Corporate Governance and data protection?

Yours faithfully,

Alison Stevens

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DWP DWP Medical Services Correspondence, Department for Work and Pensions

2 Attachments

Dear Ms Stevens

Please see your FOI response attached

Kind regards

Health & Disability Assessments (Operations)/Department for Work and Pensions/Room 306/Block 31/Norcross/Norcross Lane/Blackpool/FY5 3TA

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William Hammonds left an annotation ()

Use whatever you like to make a record of your audible presentation.
Atos HCP can misrepresent a client in all wca reports.
The only way to put a stop to this is to have an audio recording made of the wca.
Atos will offer to supply the audio equipment. When you arrive at your wca they will ask you to sign a waiver which states that you will not use the recording for any other purpose than to assist your claim. After all, the recording will belong to them and they can decide what a copy can be used for.
If you have a wca booked you can take your own recording equipment as long as you give formal notice that you intend to record.It could go like this "I hereby give formal notice of intent to make audio recording of my audible presentation during wca on (date) at (address). This recording will include audio recording of any other person attending wca and will be used for any porpose including but not limited to private prosecutions of hcp"
You do not need permission to give notice. Just push it in front of the hcp, and go ahead and record with whatever you feel would be admissible in court.
This will make the recording yours, and you can use it to prosecute the HCP privately. The Hcp can not hide behind the corporation when accused of misrepresentation which has caused loss or harm.
Small claims courts were designed to simplify claims, and I can assure you that you will be surprised at how easy it can be to prosecute. One step above small claims courts are fast track courts. These courts are also a breeze. Try visiting any of these courts and ask an official how to make a claim, they will gladly help you as it is in their interest to have the business.