Atos HCP qualifications

The request was successful.

Dear Department for Work and Pensions,

How many Healthcare Professionals does Atos have on its books by qualification:

GMC registered
NMC registered
HPC registered
Other?

Does Atos charge a fixed rate per WCA or is the rate variable and if so on what basis? i.e. what factors dictate the charge.

Yours faithfully,

Mr Newman

DWP Adelphi Freedom-of-Information-Request, Department for Work and Pensions

This is an automated confirmation that your request for information has
been received at the DWP Central FoI Team.

We will forward your request to the relevant information owner within the
Department who will respond to you direct. 

Should you also have any further queries in connection with this request
do please contact us.

For further information on the Freedom of Information Act within DWP
please click on the link below.

[1]http://www.dwp.gov.uk/freedom-of-informa...

show quoted sections

References

Visible links
1. http://www.dwp.gov.uk/freedom-of-informa...

DWP Adelphi Freedom-of-Information-Request, Department for Work and Pensions

1 Attachment

Dear J Newman

Please see attached response to your FoI request

Kind regards

DWP Central FoI Team

show quoted sections

Dear DWP Adelphi Freedom-of-Information-Request,

1) I did not ask for full time equivalents so you have not answered my question.

2) DWP has not offered an explanation for either the high Atos error rate or WCA backlog, which are both very much in the public interest. I have only asked for the basis of the charge NOT what the charge is so there can be no commercial sensitivity. The contract has a further 4 years to run, so nobody can possibly be disadvantaged. If you continue to tell me this is exempt from FoIA legislation, you will have to be far more specific as to why.

I do not understand why you have to be so deliberately obstructive and unhelpful.

Yours sincerely,

J Newman

DWP Adelphi Freedom-of-Information-Request, Department for Work and Pensions

This is an automated confirmation that your request for information has
been received at the DWP Central FoI Team.

We will forward your request to the relevant information owner within the
Department who will respond to you direct. 

Should you also have any further queries in connection with this request
do please contact us.

For further information on the Freedom of Information Act within DWP
please click on the link below.

[1]http://www.dwp.gov.uk/freedom-of-informa...

show quoted sections

References

Visible links
1. http://www.dwp.gov.uk/freedom-of-informa...

ivanataylor left an annotation ()

My own experience with Atos Healthcare?? Is that they are a bunch of unlawful corporate criminals who bully disabled people and stop benefits unlawfully. The government hired them and paid them a huge amount of tax payers money to brutalise the population, to be brutal to the most needy and vulnerable. They are committing fraud.They have no compassion, or conscience in my opinion and they know exactly how much harm they are causing. They employ foreign nationals to do their filthy work as I believe no UK person would do what they do. I believe they are NLP'd robots like the police are and other civil servants who have had common purpose training.

J Newman left an annotation ()

Personally, I don't think Atos ethics etc. is the main concern which is DWP - they could change things overnight if they wished to.

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'Atos HCP qualifications'.

I have just received a "long overdue" reminder when in fact my last post is dated 16/11 and you have not yet responded.

A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/at...

Yours faithfully,

J Newman

DWP Adelphi Freedom-of-Information-Request, Department for Work and Pensions

This is an automated confirmation that your request for information has
been received at the DWP Central FoI Team.

We will forward your request to the relevant information owner within the
Department who will respond to you direct. 

Should you also have any further queries in connection with this request
do please contact us.

For further information on the Freedom of Information Act within DWP
please click on the link below.

[1]http://www.dwp.gov.uk/freedom-of-informa...

show quoted sections

References

Visible links
1. http://www.dwp.gov.uk/freedom-of-informa...

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'Atos HCP qualifications'.

Why the delay & how much longer.

A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/at...

Yours faithfully,

J Newman

DWP Adelphi Freedom-of-Information-Request, Department for Work and Pensions

This is an automated confirmation that your request for information has
been received at the DWP Central FoI Team.

We will forward your request to the relevant information owner within the
Department who will respond to you direct. 

Should you also have any further queries in connection with this request
do please contact us.

For further information on the Freedom of Information Act within DWP
please click on the link below.

[1]http://www.dwp.gov.uk/freedom-of-informa...

show quoted sections

References

Visible links
1. http://www.dwp.gov.uk/freedom-of-informa...

DWP Adelphi Freedom-of-Information-Request, Department for Work and Pensions

1 Attachment

Dear J Newman

Please see attached response to your FoI request IR 279.

Kind regards

DWP Central FoI Team

show quoted sections

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'Atos HCP qualifications'.

In your first response you included "sessional" HCPs. What are they and where are they included in your most recent figures?

A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/at...

Yours faithfully,

J Newman

DWP Adelphi Freedom-of-Information-Request, Department for Work and Pensions

This is an automated confirmation that your request for information has
been received at the DWP Central FoI Team.

We will forward your request to the relevant information owner within the
Department who will respond to you direct. 

Should you also have any further queries in connection with this request
do please contact us.

For further information on the Freedom of Information Act within DWP
please click on the link below.

[1]http://www.dwp.gov.uk/freedom-of-informa...

show quoted sections

References

Visible links
1. http://www.dwp.gov.uk/freedom-of-informa...

DWP Adelphi Freedom-of-Information-Request, Department for Work and Pensions

Our Ref:FOI 2858-IR53

Dear Mr Newman,

Thank you for your Freedom of Information request dated 1 February 2012
that was received by the Department for Work and Pensions (DWP) Adelphi
on the same date and forwarded, on 2 February for response, to the DWP
Commercial Management of Medical Services (CMMS) Internal Reviewing
Officer who is now known the as Medical Services Contract Correspondence
Team Internal Reviewing Officer.

As Reviewing Officer, I have read your email and accepted this as a
request for an Internal Review in order to assess why there was a delay
in providing you with the information you requested. I have therefore
conducted a full investigation into FOI request reference FOI
2582-IR279, received 16/11/2011.

Firstly may I take this opportunity to apologise for the delay in
responding to your request for an Internal Review into the delay in
providing you with the response FOI 2582-IR 279

My investigations have shown that your original request was received by
CMMS on 16/11/2011 and a response was not sent to you until 25/4/2012.

To obtain a complete response giving you actual numbers of Healthcare
Professionals GMC, NMC & HPC registered with Atos Healthcare, CMMS had
to go back to Atos Healthcare. This however took longer than it should
have done due to the volume of cases received at CMMS between November
2011 and April 2012.

In reviewing your request for an Internal Review I fully uphold your
complaint as the Department failed to respond to your request within 20
days.

If you have any queries about this letter please contact me quoting the
reference number above.


Yours sincerely,

DWP Central FoI Team

------------------------------------------------------------------------
------------------------------

Your right to complain under the Freedom of Information Act

If you are not content with the outcome of the internal review you may
apply directly to the Information Commissioner's Office for a decision.
Generally the Commissioner cannot make a decision unless you have
exhausted our own complaints procedure. The Information Commissioner can
be contacted at: The Information Commissioner's Office, Wycliffe House,
Water Lane, Wilmslow Cheshire SK9 5AF www.ico.gov.uk

show quoted sections

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'Atos HCP qualifications'.

And the answer to my question on 27th April is .....?

A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/at...

Yours faithfully,

J Newman

DWP Adelphi Freedom-of-Information-Request, Department for Work and Pensions

This is an automated confirmation that your request for information has
been received at the DWP Central FoI Team.

We will forward your request to the relevant information owner within the
Department who will respond to you direct. 

Should you also have any further queries in connection with this request
do please contact us.

For further information on the Freedom of Information Act within DWP
please click on the link below.

[1]http://www.dwp.gov.uk/freedom-of-informa...

show quoted sections

References

Visible links
1. http://www.dwp.gov.uk/freedom-of-informa...

DWP Adelphi Freedom-of-Information-Request, Department for Work and Pensions

1 Attachment

Dear Mr Newman

Please see attached response to your request for an internal review.

Kind regards
Central FoI Team

show quoted sections

DWP Adelphi Freedom-of-Information-Request, Department for Work and Pensions

1 Attachment

Dear J Newman

Please see attached response to your FoI request 1870

Kind regards

DWP Central FoI Team

show quoted sections

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'Atos HCP qualifications'.

Your IR response is simply incorrect:

On 16th Nov 2011, you used the categories:
• Doctors
• Nurses/physios
• Sessional

On 26th April 2012 you used the categories:
• Doctors
• Nurses
• Physios

My IRR of 27th April asked where the sessionals fall in the second batch of numbers – a perfectly reasonable question that you have categorically NOT answered. Please do so.

A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/at...

Yours faithfully,

J Newman

DWP Adelphi Freedom-of-Information-Request, Department for Work and Pensions

This is an automated confirmation that your request for information has
been received at the DWP Central FoI Team.

We will forward your request to the relevant information owner within the
Department who will respond to you direct. 

Should you also have any further queries in connection with this request
do please contact us.

For further information on the Freedom of Information Act within DWP
please click on the link below.

[1]http://www.dwp.gov.uk/freedom-of-informa...

show quoted sections

References

Visible links
1. http://www.dwp.gov.uk/freedom-of-informa...

DWP Adelphi Freedom-of-Information-Request, Department for Work and Pensions

1 Attachment

Dear Mr Newman,

Please see attached response to your Internal Review request.

Kind regards,

DWP Central FoI Team

From: J Newman [mailto:[FOI #90084 email]]
Sent: 15 May 2012 18:24
To: DWP Adelphi Freedom-of-Information-Request
Subject: Internal review of Freedom of Information request - Atos HCP
qualifications

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of
Information reviews.

I am writing to request an internal review of Department for Work
and Pensions's handling of my FOI request 'Atos HCP
qualifications'.

And the answer to my question on 27th April is .....?

A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/at...

Yours faithfully,

J Newman



-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #90084 email]

Disclaimer: This message and any reply that you make will be
published on the internet. Our privacy and copyright policies:
http://www.whatdotheyknow.com/help/offic...

If you find this service useful as an FOI officer, please ask your
web manager to link to us from your organisation's FOI page.

show quoted sections

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'Atos HCP qualifications'.

The haphazard way in which the original request has been handled has created a great deal of unnecessary work and delay.

In IR279 you have already had to apologise for the absurd delays with this request. The data you eventually provided on 26th April in the IRR response was not compatible with the data previously supplied and I requested clarification on 27th April – nothing else just clarification.

On 9th May in IR53, you sent me another apology for an IR I had raised on 1st Feb – a staggering 3 month later. In response to this on 15th May, I again asked for the answer to my question of 27th April. The other responses you sent subsequently in May STILL did not address the question, so I spelt it out again on 29th May.

You have now sent me IR332 which again DOES NOT ANSWER THE QUESTION and misses the point completely.

I am sure I don’t need to tell you that FoI responses are about content as well as timescales, so please allocate this to someone who a) understands the requirements of the FOI Act and b) knows the answer to the question.

A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/at...

Yours faithfully,

J Newman

DWP Adelphi Freedom-of-Information-Request, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.

By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 

If your email is a Freedom of Information request you can normally
expect a response within 20 working days.

Should you have any further queries in connection with this request do
please contact us.

For further information on the Freedom of Information Act within DWP
please click on the link below.

[1]http://www.dwp.gov.uk/freedom-of-informa...

show quoted sections

References

Visible links
1. http://www.dwp.gov.uk/freedom-of-informa...

DWP freedom-of-information-requests, Department for Work and Pensions

1 Attachment

Dear Mr Newman,

Please see attached response to your Internal Review request.

Kind regards,

DWP Central FoI Team

From: J Newman [mailto:[FOI #90084 email]]
Sent: 29 May 2012 20:05
To: DWP Adelphi Freedom-of-Information-Request
Subject: Internal review of Freedom of Information request - Atos HCP
qualifications

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of
Information reviews.

I am writing to request an internal review of Department for Work
and Pensions's handling of my FOI request 'Atos HCP
qualifications'.

Your IR response is simply incorrect:

On 16th Nov 2011, you used the categories:
* Doctors
* Nurses/physios
* Sessional

On 26th April 2012 you used the categories:
* Doctors
* Nurses
* Physios

My IRR of 27th April asked where the sessionals fall in the second
batch of numbers - a perfectly reasonable question that you have
categorically NOT answered. Please do so.

A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/at...

Yours faithfully,

J Newman



-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #90084 email]

Disclaimer: This message and any reply that you make will be
published on the internet. Our privacy and copyright policies:
http://www.whatdotheyknow.com/help/offic...

If you find this service useful as an FOI officer, please ask your
web manager to link to us from your organisation's FOI page.

show quoted sections

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'Atos HCP qualifications'.

My original request was raised on 18/10/11 and I did not receive a full reply until 28/06/12 = 36 weeks. Your first response did not provide what I requested and your second response required clarification due to differences from the first response.

How has this request been treated for FoI KPI reporting in relation to the statutory 20 days allowed to respond?

A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/at...

Yours faithfully,

J Newman

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.

By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 

If your email is a Freedom of Information request you can normally
expect a response within 20 working days.

Should you have any further queries in connection with this request do
please contact us.

For further information on the Freedom of Information Act within DWP
please click on the link below.

[1]http://www.dwp.gov.uk/freedom-of-informa...

show quoted sections

References

Visible links
1. http://www.dwp.gov.uk/freedom-of-informa...

DWP DWP Medical Services Correspondence, Department for Work and Pensions

1 Attachment

Dear Mr Newman

Please find enclosed a response to your request for an internal review
under the Freedom of Information Act which was issued yesterday, but some
digital reason which we cannot explain was rejected by the WhatDoTheyKnow
website.

Kind regards

Medical Services Contract Correspondence Unit, Department for Work and
Pensions, Room 306, Block 3, Norcross, Norcross Lane, Blackpool, FY5 3TA
Tel 01253 611556, extn 69956

Please consider the environment before printing

 

show quoted sections

Dear DWP DWP Medical Services Correspondence,

The end result here is that it took from 18/10/11 to 28/06/12 to get all of the information I originally requested – clearly it all existed and could with more diligence have been provided first time. DWP regards saying anything as a formal response even if it is not what was requested and sufficient to keep it within the law. One for the ICO to comment upon.

Yours sincerely,

J Newman

DWP DWP Medical Services Correspondence, Department for Work and Pensions

1 Attachment

Dear Mr Newman

Please find enclosed a response to your request for a review of the
information previously supplied   under the Freedom of Information Act by
the Medical Services Contract Correspondence Team Freedom of Information
Internal Review Officer, who apologises for the delay in providing you
with a response.

<<Mr Newman 3452-IR398 Response.pdf>>
Kind regards

Medical Services Contract Correspondence Unit, Department for Work and
Pensions, Room 306, Block 3, Norcross, Norcross Lane, Blackpool, FY5 3TA
Tel 01253 611556, extn 69956

Please consider the environment before printing

show quoted sections

Dear DWP DWP Medical Services Correspondence,

To admit that I requested "on the books", that you provided FTEs and still insist that you provided what was requested is beyond belief.

Yours sincerely,

J Newman

DWP DWP Medical Services Correspondence, Department for Work and Pensions

1 Attachment

Dear Mr Newman,

Please find attached response to your  Freedom of Information request.

<<Mr Newman 3860-IR604 Response.pdf>>

Thank you

Correspondence Team

Business Management Team | Department for Work and Pensions | DWP
Contracted Customer Services Directorate | 306, Block 3 | North Fylde
Central Office | Norcross | FY5 3TA| www.dwp.gov.uk | Please consider the
environment before printing

show quoted sections

Dear DWP DWP Medical Services Correspondence,

Your final paragraph in 3860-IR604 states:

“ The MSCCT FOI IRO therefore finds that the original response dated 25 April 2012 was correct and that all the information that DWP are able to supply to you has been supplied. I can confirm that the Department has met its obligations in undertaking an internal review for you and as the results of that review have been advised to you, the Department has nothing further to add on this subject.”

For the record, your response on 25th April was NOT the ORIGINAL response. The ORIGINAL response was on 16th November. You DID NOT originally provide the information I requested and when you did, you changed the format WITHOUT an explanation, which I then had to clarify. Legislation requires you not only to be accurate and diligent, but also proactive and helpful, which has hardly been the case here - almost a year on from a very straightforward request. Yes, you did get it sorted out eventually but not until after many months of my persistence – all because you did not read the original question properly or thought that some crude approximation would suffice.

This is categorically NOT discharging your responsibilities in law and frankly it is sad and fools no one when you then pretend you have. The phrase “ I have done nothing wrong” lost all credibility in the public sector when the truth over MP’s expenses came to light. How many people who “did nothing wrong” ended up in prison?

No response required.

Yours sincerely,

J Newman

DWP DWP Medical Services Correspondence, Department for Work and Pensions

1 Attachment

Dear Mr Newman

Please find enclosed a response to your request for a review of
the information previously supplied under the Freedom of
Information Act by the Health and Disability Assessments
(Operations) Correspondence Team Freedom of Information
Internal Review Officer.

<<3988-IR689 Mr Newman Response.pdf>>

Kind regards

Health & Disability Assessment (Operations) Team, Department
for Work and Pensions, Room 306, Block 3, Norcross, Norcross
Lane, Blackpool, FY5 3TA

Please consider the environment before printing

show quoted sections

Dear DWP DWP Medical Services Correspondence,

I am afraid that DWP’s overall attitude to FoI legislation as demonstrated by many of its responses is one of contempt rather than displaying the concern, interest and diligence you suggest here. This manifests itself in responses that without reason are frequently late, incomplete, unhelpful or dishonest on top of the basic administrative errors as made here – it is simply unacceptable that a review (supposedly undertaken by a senior manager) makes such a fundamental error.

Yours sincerely,

J Newman

DWP DWP Medical Services Correspondence, Department for Work and Pensions

1 Attachment

Dear Mr Newman,

Please see the attached response;

<<IR 795 Newman reply.pdf>>

Health & Disability Assessments (Operations)/Department for Work and
Pensions / Room 306 / Block 3 /Norcross / Norcross Lane / Blackpool / FY5
3TA

show quoted sections

J Newman left an annotation ()

Worrying that the Atos trainer early on has a “speciality” not recognised in the UK – her excuse for scraping the barrel with Atos. What on earth could it be? Witchcraft?

J Newman left an annotation ()

A useful reminder too of the difference between being able to perform small ad hoc tasks and holding down a job. It should be a JCA not a WCA.

J Newman left an annotation ()

In the chemotherapy piece 17 mins in, the HCP says she had no choice than to score zero points according to DWP’s guidelines.

Whether this is strictly true or not, she can annotate her report to make her opinion clear – this may be discouraged but it can be done. If it is not, it lets the Decision Maker off the hook, but allowing them to follow what appears to be a HCP recommendation. DWP makes the rules, so DWP has the accountability and should be forced to countermand a HCP recommendation if that is what they want to do.

There is of course a major issue of HCP integrity here. If they have reservations about the WCA, they should distance themselves publically from it. If Atos could not recruit . . . . . . . . . .

B. Adams left an annotation ()

The workforce comprises over 200 full time doctors and approximately 1,000 administrative support staff. In addition, over 3,000 fee-paid, contracted doctors nationwide play a key role in the delivery of approximately 1 million examinations annually.

That was August 1998 though,(source..Hansard) it's changed a bit since then..

John Slater left an annotation ()

As John said, if Atos couldn't recruit ...

This point is very telling in relation to recording WCA. It has been put forward as a key risk by both the DWP and Atos that recording WCA will make nurses not want to do WCA. I suspect that the well publicised (Panaroma or Dispatches - I can't remember which one had the footage from the Doctor receiving training)'don't worry about appeals, you dont't have to attend' will no longer work as if I had audio proof of misconduct by a nurse the NMC would be very busy.

J Newman left an annotation ()

Believe it or not, DWP denies it ever undertook a risk assessment - what if we get the WCA wrong . . . . . . ?

Clearly they decided it was better "not to know" and on the basis that the end justifies the means, some collateral damage along the way was inevitable.

If ever there was a case of dereliction of duty . . .

S. Martin left an annotation ()

Now is the time to be contacting your MP and other opposition MP's who sympathise, this is the only way to get things rolling and stop these tests.

Kevin Scardifield left an annotation ()

Do you really want to screw ATOS and eat into their profits. You have the legal right to insist they voice record your interview and give you a copy of it. Now in my area they only have 2 units, if everybody insisted on a voice recording they would have to buy in a lot more, employ and pay to trian people to use them. If they say this will delay your interview then complain to your MP that they do not have the equipment to do the job they are contrcted to do and are causing you stress by making you wait.

GEOFFREY REYNOLDS (Account suspended) left an annotation ()

Well said Kev.......

J Newman left an annotation ()

The Audit Commission has already exposed the poor level of contract management between DWP & Atos. I believe the contract makes no mention of audio recording, so contractually Atos is entitled to charge any costs it incurs back to DWP as it would for any other “extra” – sadly it is not a question of right/wrong, just contractual terms and of course Atos will use every means to retain profit. If it were otherwise, Hoban would not keep mentioning the need for cost effectiveness.

I.A.N.A.L, but I believe DWP is correct in saying that there is no legal requirement to record and it does have the right to impose ‘reasonable’ conditions. The key point is that it has no more rights than you and me, but only paints half the picture in the hope of scaring us off. Even on the question of taking notes, it does not object but says it does not allow their publication. So what? We do not need their permission and as long as the end result does not infringe some other law (data protection, liable, etc), there is nothing they can do about it.

J Newman left an annotation ()

The % of doctors has been slowing falling, but it is not clear why. Perhaps they have a stronger sense of injustice and have been opting out, or (more likely) Atos recruitment has engineered this deliberately as they pay less for nurses but collect the same fee from DWP

GEOFFREY REYNOLDS (Account suspended) left an annotation ()

The percentage of doctors falling is an indication that they are now under the microscope of scrutiny by the people they have left on the scrapheap.......
Money recognises no morals or ethics, walking slipshod on anything in its path........

Each time a former employee of ATOS speaks out, the cloak of guilt becomes thinner and exposes the players as being exactly what they are.......

Anyone who puts wealth before health has no purpose but to play to the highest bidder as the mistakes are buried in silence.......

They can run but not hide, the stain against another human being is indelible, it permeates the mind and causes sleepless nights as the truth of their heinous acts start to surface.....

Gradually they will speak out, hoping this meagre atonement will rid them of their sins.

Sadly it never happens, the conscience has a peculiar way of reminding you of the ills you gave to others, whilst the wallet and purse expanded as the grief multiplied.

Kevin Scardifield left an annotation ()

I have a copy of the Contract plus schedule of courses there empoyess are required to do.. It is in it that you are entitled to have an audio recording made of your assesment

William Hammonds left an annotation ()

Atos HCP can misrepresent a client in all wca reports.
The only way to put a stop to this is to have an audio recording made of the wca.
Atos will offer to supply the audio equipment. When you arrive at your wca they will ask you to sign a waiver which states that you will not use the recording for any other purpose than to assist your claim. After all, the recording will belong to them and they can decide what a copy can be used for.
If you have a wca booked you can take your own recording equipment as long as you give formal notice that you intend to record.
This will make the recording yours, and you can use it to prosecute the HCP privately. The Hcp can not hide behind the corporation when accused of misrepresentation which has caused loss or harm.
Small claims courts were designed to simplify claims, and I can assure you that you will be surprised at how easy it can be to prosecute. One step above small claims courts are fast track courts. These courts are also a breeze. Try visiting any of these courts and ask an official how to make a claim, they will gladly help you as it is in their interest to have the business.