ASSISTANT DIRECTORS and their duties to exercise “due diligence”, compliance with DDA when assessing ‘draft resonses’ Prepared by CST
Dear Children and Family Court Advisory Support Service,
1a Would an assistant director approve a draft complaint response where a disabled service user had that day stated to the customer service team that they required reasonable adjustments under the 2010 disability act to submit the complaint “part by part due”to restrictions of their disability and where the CST Have not got back to the service user about the reasonable adjustments ? (To be very clear CST in fact ignored requests for reasonable adjustments)
b. And further where the service user had informed the customer service team there was substantially more of the complaint to submit and the customer service team manager was fully aware of this ? Would the Assistant Director proceed to a decision knowing this ?
2. What baseline tools and assessment procedures are available by Cafcass to the assistant director to assist them in their decision to approve their responses ensuring fairness to service users In line with the 2010 disability discrimination act
3. Where the customer service team is fully aware that a serious complaint of disability discrimination and professional misconduct has only been submitted in part then would be assistant director be expected to be notified they were receiving a partial complaint ?
4. Does the assistant director undertake due diligence before approving a draft response taking into account and working in line with the 2010 equality act ?
5. Would the assistant director be expected to undertake due diligence to ensure the draft response had been prepared in line with the 2010 equality act that insuring the assistant director is not in fact rubberstamping thus “ compounding ” Disability discrimination ?
6. Would a service user be entitled to a copy of the draft response sent by the customer service team manager to the assistant director in their SAR: Subject access request ?
7. What tools procedure guidelines legislation does the assistant director measure against to honestly ensure the immediate risk of disability discrimination is eliminated or reduced by the customer service team and not detrimentally compounded ?
8. Does the assistant director take genuine action i.e. disciplinary procedures when it comes to her attention that an FCA a manager and the customer service team manager have all breached equality laws and does the assistant director in reality hold anyone to account where there has been non-compliance and breach of the disability discrimination act and professional misconduct in line with policies procedures , all legislation and every act breached ?
9. When an assistant director receives a serious complaint which includes disability discrimination has only been partially submitted would the Assistant director undertake due diligence to ensure all measures have been exercised within legislation to personally ensure that further disability discrimination is not compounded thus ensuring the draft response does not expose the service user to further “harm” medically and Psychologically ?
10. Does the assistant director promote and achieve sustained compliance with equality law ?
Yours faithfully,
[Name Removed]
Dear Ms Soeder,
Thank you for your email.
Please accept this as formal acknowledgement of your Freedom of
Information request which was received by Cafcass on 28 December 2018.
Your reference number is CAF18-191.
We aim to respond to your promptly, and at the latest 20 working days from
receipt of your request. You will therefore receive a response on or
before 24 January 2019.
Kind regards,
Governance Team | Cafcass
* [1][CAFCASS request email] | ü [2]www.cafcass.gov.uk
[3]Cafcass_Logo_2014_email
Dear Children and Family Court Advisory Support Service,
Please pass this on to the person who conducts Freedom of Information reviews.
I am writing to request an internal review of Children and Family Court Advisory Support Service's handling of my FOI request 'ASSISTANT DIRECTORS and their duties to exercise “due diligence”, compliance with DDA when assessing ‘draft resonses’ Prepared by CST'.
Normally by law you should have provided a response to this request by 29th January 2018.
A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/a...
Yours faithfully,
[Name Removed]
Dear Children and Family Court Advisory Support Service,
Please pass this on to the person who conducts Freedom of Information reviews.
I am writing to request an internal review of Children and Family Court Advisory Support Service's handling of my FOI request 'ASSISTANT DIRECTORS and their duties to exercise “due diligence”, compliance with DDA when assessing ‘draft resonses’ Prepared by CST
Normally, by law you should have responded by 29th January 2019.
A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/a...
Yours faithfully,
[Name Removed]
Dear Ms Soeder,
Thank you for your email which let us know that you were unhappy with the
decision made in the FOI response of CAF 18-191 and requested a review of
the decision.
This email serves to acknowledge that your request was received on 01 02
2019 and will be dealt with under the terms of the Freedom of Information
Act 2000.
A Senior Officer who was not party to the original decision on whether to
release the information will conduct the internal review. An internal
review involves a review of the decision on disclosure in the original
response and the way in which the request was handled. The internal
reviewer can either uphold or overturn the original decision.
Cafcass will notify you as to the final decision made regarding your
internal review 20 working days from receipt of your request. You will
therefore receive a response on or before 28 02 2019.
Yours sincerely,
Governance Team | Cafcass
* [1][CAFCASS request email] | ü [2]www.cafcass.gov.uk
[3]Cafcass_Logo_2014_email
Dear Ms Soeder,
Thank you for your email which let us know that you were unhappy with the
decision made in the FOI response of CAF 18-191 and requested a review of
the decision.
This email serves to acknowledge that your request was received on 01 02
2019 and will be dealt with under the terms of the Freedom of Information
Act 2000.
A Senior Officer who was not party to the original decision on whether to
release the information will conduct the internal review. An internal
review involves a review of the decision on disclosure in the original
response and the way in which the request was handled. The internal
reviewer can either uphold or overturn the original decision.
Cafcass will notify you as to the final decision made regarding your
internal review 20 working days from receipt of your request. You will
therefore receive a response on or before 28 02 2019.
Yours sincerely,
Governance Team | Cafcass
* [1][CAFCASS request email] | ü [2]www.cafcass.gov.uk
[3]Cafcass_Logo_2014_email
Dear Ms Soeder,
Please find attached the response to your Freedom of Information request CAF18-191.
We apologise for the delay which was caused by an administrative error.
Kind regards,
Governance Team | Cafcass
G [CAFCASS request email] | www.cafcass.gov.uk
Dear Children and Family Court Advisory Support Service,
Please pass this on to the person who conducts Freedom of Information reviews.
I am writing to request an internal review of Children and Family Court Advisory Support Service's handling of my FOI request 'ASSISTANT DIRECTORS and their duties to exercise “due diligence”, compliance with DDA when assessing ‘draft resonses’ Prepared by CST'.
I believe that you are applying section 14 incorrectly and see no reason why you should withhold information which seeks serious purpose pertaining to procedures of Regional Director process. The balance of this request is serious and I am using Freedom of information act in a legitimate way therefore please provide the procedures for a Regional Managers as I requested. You have sent no previous information about Regional managers and their duties in any previous requests.
A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/a...
Yours faithfully,
[Name Removed]
Dear Ms Soeder,
Thank you for your email which let us know that you were unhappy with the
decision made in the FOI response of CAF 18-191 and requested a review of
the decision.
This email serves to acknowledge that your request was received on 01
February 2019 and will be dealt with under the terms of the Freedom of
Information Act 2000.
A Senior Officer who was not party to the original decision on whether to
release the information will conduct the internal review. An internal
review involves a review of the decision on disclosure in the original
response and the way in which the request was handled. The internal
reviewer can either uphold or overturn the original decision.
Cafcass will notify you as to the final decision made regarding your
internal review 20 working days from receipt of your request. You will
therefore receive a response on or before 28 February 2019.
Kind regards,
Governance Team | Cafcass
* [1][CAFCASS request email] | ü [2]www.cafcass.gov.uk
[3]Cafcass_Logo_2014_email
Dear Ms Soeder,
Thank you for your email. Please find attached our response to your
request for an internal review of your Freedom of Information request.
Kind regards,
Governance Team | Cafcass
* [1][CAFCASS request email] | ü [2]www.cafcass.gov.uk
[3]Cafcass_Logo_2014_email
Cafcass email addresses have changed to end in @cafcass.gov.uk. Please
ensure you update your address book. For more information on this change
please see our [4]website
Dear Children and Family Court Advisory Support Service,
Please pass this on to the person who conducts Freedom of Information reviews.
I am writing to request an internal review of Children and Family Court Advisory Support Service's handling of my FOI request 'ASSISTANT DIRECTORS and their duties to exercise “due diligence”, compliance with DDA when assessing ‘draft resonses’ Prepared by CST'.
You are incorrectly applying S14 and you are misusing the FOIA. The basis of this last appeal is that THERE IS A VERY STRONG PUBLIC INTEREST In disclosing this information and in the INTERESTS OF EQUALITY FOR CHILDREN that decisions by Assistant Directors are in fact QUALITY ASSURED before rubber stamped decisions are made that may impact negatively on a child.
a. TRANSPARENCY:
In the interests of transparency it is in the public interest that you disclose the information requested.
b. FAIR DECISION MAKING:
It is in the public interest to provide this information to reassure the public that they can have confidence in Assistant Directors decision making and QUALITY ASSURANCE
c. ACCOUNTABILITY:
It is not clear when CAFCASS or whether CAFCASS have scrutiny in front of a select committee therefore appears little scrutiny of CAFCASS actual QUALITY ASSURANCE therefore it is in the public interest you provide this information. If you have nothing you hide you will easily be able to provide responses to each question. There is very little on CAFCASS website. SAR reveals that practice is incongruent with FOIA responses in areas that are of extremely serious public interest.
D. QUALITY ASSURANCE: CAFCASS may wish to provide the public with information they hold where assistance Directors QUALITY ASSURE, proof read, review and authorise complaints of discrimination to BE CLOSED where a service user requests reasonable adjustments to ADD to a complaint.
Yours faithfully
[Name Removed]
A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/a...
Yours faithfully,
[Name Removed]
Dear Ms Soeder,
Thank you for your email.
Please note that you have previously requested an Internal Review of our
response to your Freedom of Information request (CAF18-191) on 01 February
2019. This was responded to by Cafcass on 22 February 2019. Please find
our response to your request for an Internal Review attached.
Our response to your request for an internal review marks the end of the
internal review process. If you are dissatisfied with the way the internal
review is handled or with the final decision made at that review about the
information released, you are free to contact the Information
Commissioner’s Office ([1]https://ico.org.uk/):
Kind regards,
Governance Team | Cafcass
* [2][CAFCASS request email] | ü [3]www.cafcass.gov.uk
[4]Cafcass_Logo_2014_email
Dear Governance,
Your contact log clearly shows where SU requests reasonable adjustments they are ignored by CSM
Sent to SSM for proof read/review
Sent to AD for QA
CASE CLOSED; request for reasonable adjustments ignored which is unlawful.
No proper investigation.
You have used FOIA incorrectly and it is in the public interest to show how CAFCASS misuse regulators and waste substantial amounts of public funding to kick their wrongdoing into the long grass.
Yours sincerely,
[Name Removed]
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[Name Removed] (Account suspended) left an annotation ()
It is deeply disconcerting in this case that the CST manager: Hema Johal had just been asked for reasonable adjustments for me to fully submit a partial complaint and a step by step approach to enable me time to submit the complaint of disability discrimination only for her to ‘ignore the request and write to Hilary:
Hema Johal (CST) to Hilary Barrett 28/11/18 @13.55 email :
“”Good afternoon ,
Please find attached draft complaint response for your consideration. it’s quite long but most of it is the complaint itself. I am quite keen to get this completed as soon as possible as I am receiving quite a lot of emails from the SU in relation to her complaint.
There are no action points.
Hema Johal
She appears “keen” to pass a complaint as soon as possible and have it rubberstamped by ‘Hilary’ because she was receiving “quite a lot of emails”in relation to the complaint with absolutely no regard for the 2010 equality act and all that entails. A genuine complaints procedure would not obstruct a disabled SU by swiftly attempting to rubber stamp a case whilst it was ‘still in process’.
It is patently clear there is an attempt to silence a disabled service users voice and stop the rest of the complaints being submitted by obtaining Hilary’s swift rubberstamp only over 2 hours later and the have the barefaced cheek and sheer audacity to claim they are not discriminatory. Abhorrent shameless discrimination pervades & permeates this organisation from frontline upwards currently standing at Assistant Director Level.
What is the point in having an Equality Act when in reality it is breached left, right and centre ?
This in my opinion is a deliberate failure to uphold statutory duty in law and under the act completely failing to ensure that the immediate risk of discrimination is eliminated or reduced and a complete failure to promote or achieve sustained compliance with equality law and a complete disregard for any policies, procedures & legislation flouted in a systematic hierarchy of failures and organisation cover ups FCA right up to Assistant Director.
Discrimination is unlawful. Those who perpetrate, ignore and cover up discrimination serve to contribute to nothing other than an apparently lawless culture.
Injustice within a system where a person expects genuine Justice to prevail.