Assistant Director of Operational Performance - job details

J Roberts made this Freedom of Information request to Parliamentary and Health Service Ombudsman

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Dear Parliamentary and Health Service Ombudsman,

You have recently advertised for an Assistant Director of Casework (£61,993). The closing date is 15 March 2021:

https://www.ombudsman.org.uk/about-us/jo...

The post-holder will report to the Assistant Director of Operational Performance:

'Reporting to the Assistant Director of Operational Performance, one of two operations deputies, you will be a member of the Operations Leadership Team.'

I have no record of the post of Assistant Director of Operational Performance having been advertised on your website.

1. Please provide a copy of the job advertisement and job description for the post of Assistant Director of Operational Performance.

2. Please provide the date the job was first advertised.

3. Please provide the date the position was filled.

4. Please provide the name(s) of any recruitment agency used.

5. Please provide the name of the incumbent.

6. Please provide the number of applicants who applied for the job.

Yours faithfully,

J Roberts

InformationRights, Parliamentary and Health Service Ombudsman

Thank you for contacting the Parliamentary and Health Service Ombudsman’s
(PHSO) Freedom of Information and Data Protection Team. This is to confirm
we have received your request. If you have made a request for information
under the Freedom of Information Act 2000 or Environment Information
Regulations 2004, we aim to respond to your request within 20 working days
in accordance with the statutory time frames set out in both Acts. If you
have made a request for personal information held by the PHSO, your
request will be processed as a Subject Access Request under the provisions
of the Data Protection Act 2018 and we aim to respond within one calendar
month in accordance with the statutory time frame set out in the Act. We
may contact you before this time if we require further clarification or if
we need to extend the time required to complete your request.

Please note that we are currently experiencing a high demand, and might
not be able to comply with the statutory deadline for your request. Any
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For Subject Access Requests, we will send any personal information via
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If you require us to post your personal information to you instead you
will need to inform us of this and confirm your current address as soon as
possible. Angharad Jackson Data Protection Officer & Assistant Director
Information Assurance Office of the Parliamentary and Health Service
Ombudsman PHSO CityGate 47-51 Mosley Street Manchester M2 3HQ
[email address]

InformationRights, Parliamentary and Health Service Ombudsman

Dear J Roberts

Thank you for submitting a request for information to PHSO.

Please note that the Information Rights Team is currently experiencing a high demand for its services, and is not able to comply with the statutory deadline for your request. Please accept our apologies for this. We will respond to your request as soon as we can.

We have notified the Information Commissioner’s Office about this issue. However, should you wish you may refer your own request to the Information Commissioner’s Office. Details on how to do so can be found at the following website:

https://ico.org.uk/

Regards,

Freedom of Information/Data Protection Team
Parliamentary and Health Service Ombudsman
E: [email address]
W: www.ombudsman.org.uk

InformationRights, Parliamentary and Health Service Ombudsman

1 Attachment

Dear J Roberts,

 

Our reference: FOI169

Your request for information

 

Thank you for your email of 4 March 2021 in which you requested
information from the Parliamentary and Health Service Ombudsman. Your
request has been handled in accordance with the Freedom of Information Act
2000. We apologise for the delay in providing a response to your request.

 

Your request:

 

‘You have recently advertised for an  Assistant Director of Casework
(£61,993).  The closing date is 15 March 2021:

 

[1]https://www.ombudsman.org.uk/about-us/jo...

 

The post-holder will report to the Assistant Director of Operational
Performance: 

 

'Reporting to the Assistant Director of Operational Performance, one of
two operations deputies, you will be a member of the Operations Leadership
Team.'

 

I have no record of the post of Assistant Director of Operational
Performance having been advertised on your website.

 

1.  Please provide a copy of the job advertisement and job description for
the post of Assistant Director of Operational Performance. 

 

2.  Please provide the date the job was first advertised.

 

3.  Please provide the date the position was filled.

 

4.  Please provide the name(s) of any recruitment agency used.

 

5.  Please provide the name of the incumbent.

 

6.  Please provide the number of applicants who applied for the job.’

 

Our response:

 

We can confirm the information you have requested is partially held by
PHSO. We have answered each of your questions in turn below.

 

 1. Please provide a copy of the job advertisement and job description for
the post of Assistant Director of Operational Performance:  Please see
attached the job description pack.
 2. Please provide the date the job was first advertised.: The job was
first advertised on 16 June 2020.
 3. Please provide the date the position was filled.: The position was
filled on 10 July 2020
 4. Please provide the name(s) of any recruitment agency used.: This
information is not held.
 5. Please provide the name of the incumbent.: Neil Brook is the current
Assistant Director of Operational Performance.
 6. Please provide the number of applicants who applied for the job.:
There was one applicant.

 

We hope that this information is useful.

 

If you believe we have made an error in the way we have processed your
information request, it is open to you to request an internal review. You
can do this by writing to us by post or by email to
[2][PHSO request email]. You will need to specify what the
nature of the issue is and we can consider the matter further. Beyond
that, it is open to you to complain to the Information Commissioner’s
Office ([3]www.ico.org.uk).

 

If you believe we have made an error in the way we have processed your
information request, it is open to you to complain to the Information
Commissioner’s Office ([4]www.ico.org.uk) or seek a judicial remedy. You
may wish to seek independent legal advice in this event.

 

Yours sincerely

 

 

Freedom of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

E: [5][PHSO request email]

W: [6]www.ombudsman.org.uk

 

 

 

References

Visible links
1. https://www.ombudsman.org.uk/about-us/jo...
2. mailto:[PHSO request email]
3. http://www.ico.org.uk/
4. http://www.ico.org.uk/
5. mailto:[PHSO request email]
6. http://www.ombudsman.org.uk/
http://www.ombudsman.org.uk/

J Roberts left an annotation ()

This might explain why I didn't see the job advertised - not for external candidates:

'Expressions of interest will be considered from any existing ADs with relevant operational experience. If you are interested in the role please submit an expression of interest to in HR by Friday 26th June( max 2 pages) setting out how your skills and experience make you suitable for this role. If you would like to discuss this opportunity further please contact Abi Howarth, Director of Operations on...'

6. Please provide the number of applicants who applied for the job.

There was one applicant.

One wonders how many other top-paying jobs at PHSO have only one applicant.

Dear InformationRights,

Ref. FOI169

Thank you for the information. I have just one simple query relating to the salary.

'Grade/ Salary-Grade G Assistant Director plus additional 10% as operational deputy'

I can find nothing on your website to explain what 'Grade/Salary-Grade G' means:

https://www.ombudsman.org.uk/about-us/co...

Information on salaries is provided on salary scales 2-8 and (i) executive directors (ii) directors and (iii) lead clinicians and clinical advisors.

The executive director's salary scale, for example, ranges from £68,817 – £298,562.

What exactly does 'Grade/Salary-Grade G' mean?

Yours sincerely,

J Roberts

InformationRights, Parliamentary and Health Service Ombudsman

1 Attachment

Dear J Roberts,

 

Your request for information FOI184

 

Thank you for your email of 15 May 2021 in which you requested information
from the Parliamentary and Health Service Ombudsman. Your request has been
handled in accordance with the Freedom of Information Act 2000 (FOI).

 

We sincerely apologise for the delay in providing a response to your
request.

 

Request

 

‘Thank you for the information.  I have just one simple query relating to
the salary.

'Grade/ Salary-Grade G Assistant Director plus additional 10% as
operational deputy'

I can find nothing on your website to explain what 'Grade/Salary-Grade G'
means:

[1]https://www.ombudsman.org.uk/about-us/co...

Information on salaries is provided on salary scales 2-8 and (i) executive
directors (ii) directors and (iii) lead clinicians and clinical
advisors.   

The executive director's salary scale, for example, ranges from £68,817 –
£298,562.

What exactly does 'Grade/Salary-Grade G' mean? ‘

 

Response

 

We can confirm the information you have requested is held, please see the
attached document.

 

We hope you have found this information helpful. If you believe we have
made an error in the way we have processed your information request, you
can request an internal review. To do this please email
[2][PHSO request email] and included details of your
concerns so we can consider them further.

 

If you remain dissatisfied following the outcome of the internal review,
you would have the option to complain directly to the Information
Commissioner’s Office. Details of how to do this can be found on their
website [3]www.ico.org.uk

 

Yours sincerely,

 

Freedom of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

E: [4][PHSO request email]

W: [5]www.ombudsman.org.uk

 

References

Visible links
1. https://www.ombudsman.org.uk/about-us/co...
2. mailto:[PHSO request email]
3. https://urldefense.com/v3/__http:/www.ic...
4. mailto:[PHSO request email]
5. http://www.ombudsman.org.uk/
https://urldefense.proofpoint.com/v2/url...

Parliamentary and Health Service Ombudsman

10/11/2021

Dear J Roberts
PHSO Case Details 00000117
Your request for information

Thank you for your correspondence of 11 October 2021 in which you
requested information from the Parliamentary and Health Service Ombudsman
(PHSO). For reference, your request was for:
“You have recently published the shocking findings of your investigation
into the death of Baby J, who tragically died in 2015:
At paragraph 4 you acknowledge that there 'was a catalogue of failings in
J’s care and treatment'; at paragraph 13 you acknowledge that 'Mr N and
his wife suffered serious injustice'; and at paragraph 368 you note that
'Mr N has told us that his family has not been able to move on and Mrs N,
in particular, has not been able to return to a normal life'.
I cannot see in your recommendations anything concerning financial
redress.
1. If no financial redress was recommended, please provide all information
held accounting for your decision not to recommend any.
2. If financial redress was recommended, please provide the amount.”

PHSO response

PHSO holds information relevant to your requests, however it is exempt
from disclosure because it is information held in PHSO’s complaint records
regarding its official function to investigate complaints under the
Parliamentary Commissioner's Act 1967 and Health Service Commissioner's
Act 1993. PHSO investigates complaints in private and details can only be
disclosed where it complies with the Parliamentary Commissioner's Act 1967
or Health Service Commissioner's Act 1993.

Section 44(1)(a) of the Freedom of Information Act 2000 states that
information can be withheld where it is barred from disclosure under
another enactment. This applies to information which is barred from
disclosure under the Parliamentary Commissioner's Act 1967 or the Health
Service Commissioner's Act 1993. Please see the following guidance from
the Information Commissioner’s Office for more details:

[1]https://ico.org.uk/media/for-organisatio...
Please note that Section 44 of the Freedom of Information Act 2000 is not
subject to a public interest test.

Right of appeal
Should you have any further enquiries about your information rights
request, please reply to this message or contact the Information Rights
Team at [PHSO request email].

Yours sincerely

Angharad Jackson
Data Protection Officer
Parliamentary and Health Service Ombudsman
PHSO CityGate
47-51 Mosley Street
Manchester
M2 3HQ
E: [email address]
W: [2]www.ombudsman.org.uk
For information rights enquiries, please contact
[PHSO request email]
Want to know more about your information rights? Read our privacy notice

References

Visible links
1. https://ico.org.uk/media/for-organisatio...
2. http://www.ombudsman.org.uk/

J Roberts left an annotation ()

The email of 10/11/21 relates to this request:

https://www.whatdotheyknow.com/request/a...