Asset & Infrastructure Failures (further request)

Allan Richards made this Freedom of Information request to Canal & River Trust

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Waiting for an internal review by Canal & River Trust of their handling of this request.

Dear Canal & River Trust,

I refer to a request for information made on 6th November -

https://www.whatdotheyknow.com/request/a...

- and note that the Information Commissioner has now requested that you respond within ten working days.

My understanding is that you are only required to provide information as of the date of the request (i.e. up to 6th November.

However, I am aware of further asset and infrastructure failures since the date of my request.

This request asks that you provide similar information from 6th November 2013 to 31st March 2014 -

For each of closure during the above period please provide the following information -

1. The place.

2. A short description of the failure.

3. The number of days of navigational closure.

4. The number of days of any towpath closure.

5. The total cost of repair (including any ancillary costs such as craning boats around the stoppage).

6. Any report that contains data as to the cause of the failure.

7. The latest inspection report together with any earlier reports referred to by the latest.

If you wish to combine this request with my previous request such that you provide all information for 2012/13 and 2013/14, I am happy for you to do this provided you respond within the 10 working day time limit set by the Commissioner.

If you wish to treat the requests separately then please respond to this request promptly and, in any case within 20 working days.

Yours faithfully,

Allan Richards

Information Request, Canal & River Trust

Dear Mr Richards,

Thank you for your e-mail which we received on Tuesday 29th April 2014.

We are reviewing our files to identify information relevant to your request and will respond to you as soon as possible or in any case within twenty working days of receipt of your request.

Kind regards,

Sarina Young
Customer Service Co-Ordinator
Canal & River Trust | The Kiln | Mather Road | Newark | NG24 1FB | Tel 01636 675 740 | [mobile number]
Follow my Blogs and the Canal & River Trust’s Customer Service team on Twitter
Please visit our website to find out more about the Canal & River Trust and download our ‘Shaping our Future’ document on the About Us page.

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Allan Richards

Dear Canal and River Trust,

This request was made a week ago and, to date, I have had no response or acknowledgement.

Yours sincerely,

Allan Richards

Information Request, Canal & River Trust

2 Attachments

Dear Mr Richards,

I acknowledged this request last Friday, 29th April (copy attached). However, we have also made reference to this request in our other correspondence to you today. I have copied this for you below:

"Information in respect of towpath closures October 2013 to 6 November 2013 (requested on 6 November 2013) and 6 November 2013 to 29 April 2014 (requested on 29 April 2014)

We have not yet carried out the processing and analysis of stoppage information for this period and therefore cannot provide the information you have requested in the same form as for the earlier periods.

The stoppage information which we analyse to produce spreadsheets similar to those provided so far is publicly available on our website but in order to avoid you having to trawl our website I have attached it here in one document (2013-11-06 to 2014-04-29.csv), which I hope will be easier for you.

I can then offer two options to you:

1. We will happily hold your request on file and will provide the information you have asked for as soon as it becomes available; or
2. If, on the basis of the attached information provided, you are able to identify particular projects that are of interest to you then I can obtain further information about these for you.

Please let me know how you would like to proceed in relation to this part of your requests."

Kind regards,

Sarina Young
Customer Service Co-Ordinator
Canal & River Trust | The Kiln | Mather Road | Newark | NG24 1FB | Tel 01636 675 740 | [mobile number]
Follow my Blogs and the Canal & River Trust’s Customer Service team on Twitter
Please visit our website to find out more about the Canal & River Trust and download our ‘Shaping our Future’ document on the About Us page.

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Dear Canal and River Trust,

I refer to my request full details of which can be found at -

https://www.whatdotheyknow.com/request/a...

The information you have supplied does not appear to relate to my request which is quite specific.

Please reread my request and provide an appropriate response.

I am unable to find any of the information requested on your website. Please provide links to it in your response.

Yours sincerely,

Allan Richards

Dear Canal and River Trust,

Further to my communication of yesterday, I have imported the csv file you have provided into a spreadsheet and run various searches and sorts on the information provided.

I am unable to identify any information that relates to my request and thus confirm the assertion made yesterday that you have failed to provide any information requested.

For the avoidance of doubt, I refer you to -

https://www.gov.uk/government/uploads/sy...

You are required by July 1st each year to provide 'publication data'. Section 3 of Schedule 5 of the above document states -

3. Data relating to towpaths:
3.1 the number of towpath visitors (based on annual survey data);
3.2 the number and duration of unplanned closures; and
3.3 the actual outcome (expressed as a headline percentage figure) of the
applicable measurement for the Towpath Condition Relevant Standard.

I am requesting information additional to that which you will publish under 3.2.

Yours sincerely,

Allan Richards

Kelly Radley, Canal & River Trust

6 Attachments

Dear Mr Richards,

Please find attached updated information and supplementary documents
relating to your request for information: asset and infrastructure
failures.

Kind regards

Kelly

 

Kelly Radley

Internal Communications & Customer Services Manager

Direct line: 01908 351858 (internal DDI: 1058)

[mobile number]

 

Follow our customer services team on [1]twitter, read the team’s [2]blog
and find out more about the Canal & River Trust on our [3]website

 

 

 

 

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The Canal & River Trust is a new charity entrusted with the care of 2,000
miles of waterways in England and Wales. Get involved, join us - Visit /
Donate / Volunteer at www.canalrivertrust.org.uk

Canal & River Trust is a charitable company limited by guarantee
registered in England & Wales with company number 7807276 and charity
number 1146792. Registered office address First Floor North, Station
House, 500 Elder Gate, Milton Keynes MK9 1BB.

Elusen newydd yw Glandŵr Cymru sy’n gofalu am 2,000 o filltiroedd o
ddyfrffyrdd yng Nghymru a Lloegr. Cymerwch ran, ymunwch â ni - Ewch i
Rhoddion a Gwirfoddoli yn www.glandwrcymru.org.uk

Mae Glandŵr Cymru yn gwmni cyfyngedig drwy warant a gofrestrwyd yng
Nghymru a Lloegr gyda rhif cwmni 7807276 a rhif elusen gofrestredig
1146792. Swyddfa gofrestredig: First Floor North, Station House, 500 Elder
Gate, Milton Keynes MK9 1BB.

References

Visible links
1. https://twitter.com/CRTContactUs
2. http://canalrivertrust.org.uk/news-and-v...
3. http://canalrivertrust.org.uk/

Dear Kelly Radley,

I refer to my information request-

https://www.whatdotheyknow.com/request/a...

Also to the decision notice FER0537217 sections 35 and 36.

My understanding is that the information requested was held by you at the date of the request.

May I ask that you provide this information or issue a refusal notice.

Yours sincerely,

Allan Richards

Kelly Radley, Canal & River Trust

I am on annual leave on Friday 18 July and will reply to your e-mail when
I return to work on Monday.

Thanks

Kelly

--------------------------------------------------------------------------

The Canal & River Trust is a new charity entrusted with the care of 2,000
miles of waterways in England and Wales. Get involved, join us - Visit /
Donate / Volunteer at www.canalrivertrust.org.uk

Canal & River Trust is a charitable company limited by guarantee
registered in England & Wales with company number 7807276 and charity
number 1146792. Registered office address First Floor North, Station
House, 500 Elder Gate, Milton Keynes MK9 1BB.

Elusen newydd yw Glandŵr Cymru sy’n gofalu am 2,000 o filltiroedd o
ddyfrffyrdd yng Nghymru a Lloegr. Cymerwch ran, ymunwch â ni - Ewch i
Rhoddion a Gwirfoddoli yn www.glandwrcymru.org.uk

Mae Glandŵr Cymru yn gwmni cyfyngedig drwy warant a gofrestrwyd yng
Nghymru a Lloegr gyda rhif cwmni 7807276 a rhif elusen gofrestredig
1146792. Swyddfa gofrestredig: First Floor North, Station House, 500 Elder
Gate, Milton Keynes MK9 1BB.

Information Request, Canal & River Trust

Dear Mr Richards

Thank you for your e-mail.

As we have explained we did not hold information relating to the period 28 September 2013 to 29 April 2014 at the time of your original request. We did, however, offer to provide you with this information as soon as it became available without you having to put in a fresh request. The ICO did not say that it believed we held the information. Paragraphs 35 and 36 of FER0537217 in fact point out that the Trust was going beyond what it is required to do under the Environmental Information Regulations by making this offer to you.

You'll be pleased to hear that in fact we are already working on collating the information you have requested.

We will also treat your e-mail as a fresh request for this information and we will provide it to you as soon as we can and in any case within twenty working days.

Kind regards,

Sarina Young
Customer Service Co-Ordinator
Canal & River Trust | The Kiln | Mather Road | Newark | NG24 1FB | Tel 01636 675 740 | [mobile number]
Follow my Blogs and the Canal & River Trust’s Customer Service team on Twitter
Please visit our website to find out more about the Canal & River Trust and download our ‘Shaping our Future’ document on the About Us page.

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Dear Canal & River Trust,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Canal & River Trust's handling of my FOI request 'Asset & Infrastructure Failures (further request)'.

A would like the reviewing manager to consider what information,if any, relating to this request was held at the time that the request was made.

For example, I am having some difficulty understanding how '1. The place' and '2. A short description of failure' were not known at the time of the request for each closure.

It might be helpful if, for each closure, the reviewing manager stated which parts of the information (1-7) were not available and the reason for this.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/a...

Yours faithfully,

Allan Richards

Information Request, Canal & River Trust

1 Attachment

Dear Mr Richards,

Please find attached a copy of our response to your request for an Internal Review into our handling of your request for information.

The documents referenced within the letter will follow shortly under separate cover.

Kind regards,

Sarina Young
Customer Service Co-Ordinator
Canal & River Trust | The Kiln | Mather Road | Newark | NG24 1FB | Tel 01636 675 740 | [mobile number]

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Information Request, Canal & River Trust

4 Attachments

First e-mail

Sarina Young
Customer Service Co-Ordinator
Canal & River Trust | The Kiln | Mather Road | Newark | NG24 1FB | Tel 01636 675 740 | [mobile number]

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Information Request, Canal & River Trust

1 Attachment

Second e-mail

Sarina Young
Customer Service Co-Ordinator
Canal & River Trust | The Kiln | Mather Road | Newark | NG24 1FB | Tel 01636 675 740 | [mobile number]

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Information Request, Canal & River Trust

3 Attachments

Third e-mail

Sarina Young
Customer Service Co-Ordinator
Canal & River Trust | The Kiln | Mather Road | Newark | NG24 1FB | Tel 01636 675 740 | [mobile number]

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Information Request, Canal & River Trust

5 Attachments

Fourth e-mail

Sarina Young
Customer Service Co-Ordinator
Canal & River Trust | The Kiln | Mather Road | Newark | NG24 1FB | Tel 01636 675 740 | [mobile number]

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Information Request, Canal & River Trust

1 Attachment

Fifth e-mail

Sarina Young
Customer Service Co-Ordinator
Canal & River Trust | The Kiln | Mather Road | Newark | NG24 1FB | Tel 01636 675 740 | [mobile number]

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Information Request, Canal & River Trust

2 Attachments

Sixth and final e-mail.

Sarina Young
Customer Service Co-Ordinator
Canal & River Trust | The Kiln | Mather Road | Newark | NG24 1FB | Tel 01636 675 740 | [mobile number]

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