Dear Care Quality Commission,

In December 2019, the health secretary Matt Hancock announced, as part of his Policy Exchange speech, that the Care Quality Commission would begin to "assess how appropriately providers are using digital solutions"

Could you advise whether decisions have been taken around:

1. Would the appropriateness of providers using digital solutions be assessed as a new KLOE or will it be assessed within an existing KLOE?

2 When will these changes come into effect?

3 If no decisions have been made regarding the above, could you advise a timescale for the decisions to be made and the changes implemented?

Yours faithfully,

Mark Simmons

Information Access, Care Quality Commission

Dear Mr Simmons

 

I acknowledge receipt of your correspondence dated 03 February 2020, in
which you made a request for information.

 

Your request is as follows:

 

“In December 2019, the health secretary Matt Hancock announced, as part of
his Policy Exchange speech, that the Care Quality Commission would begin
to "assess how appropriately providers are using digital solutions"

 

Could you advise whether decisions have been taken around:

 

1. Would the appropriateness of providers using digital solutions be
assessed as a new KLOE or will it be assessed within an existing KLOE?

 

2 When will these changes come into effect?

 

3 If no decisions have been made regarding the above, could you advise a
timescale for the decisions to be made and the changes implemented?”

 

CQC will consider your request in accordance with the Freedom of
Information Act 2000 (FOIA).

 

Our statutory deadline for response is 02 March 2020, but we will in any
event endeavour to respond as soon as possible.

 

We will write to you if we are unable to meet this deadline.

 

The information you have requested may be subject to an exemption from the
right to know. Should this occur, we will explain the reasons why when we
respond.

 

Regards

 

On behalf of:

Information Access Team

Regulatory Customer & Corporate Operations 

 

Care Quality Commission

Citygate

Gallowgate

Newcastle upon Tyne

NE1 4PA

 

The Care Quality Commission is the independent regulator of health and
adult social care services in England. [1]www.cqc.org.uk. For general
enquiries, call the National Customer Service Centre (NCSC) on 03000
616161 or email [2][email address]

 

Personal data is processed in accordance with the General Data Protection
Regulation (GDPR) and relevant data protection law. Information on the
processing of personal data by CQC can be found at
[3]www.cqc.org.uk/about-us/our-policies/privacy-statement

 

Statutory requests for information made under access to information
legislation such as the Data Protection Act 2018, GDPR and the Freedom of
Information Act 2000 should be sent to: [4][CQC request email]

 

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Information Access, Care Quality Commission

Dear Mr Simmons

Our Ref: CQC IAT 1920 1013

We are writing in response to your correspondence of 3 February in which
you made a request for information.

CQC has now considered your request, in accordance with the Freedom of
Information Act 2000 (FOIA). Please see our responses below.

 

“In December 2019, the health secretary Matt Hancock announced, as part of
his Policy Exchange speech, that the Care Quality Commission would begin
to "assess how appropriately providers are using digital solutions"

 

Could you advise whether decisions have been taken around:

 

1. Would the appropriateness of providers using digital solutions be
assessed as a new KLOE or will it be assessed within an existing KLOE?”

 

We will continue to assess providers using our existing key lines of
enquiry (KLOE). However, we are developing our assessment framework to
make judgements against the KLOE to ensure we better reflect innovative
approaches to care which may include digital solutions. Our key lines of
enquiry consider whether services are safe, effective, caring, responsive
and well led. We will not be introducing a new key question to assess the
appropriateness of providers using digital solutions.

 

“2. When will these changes come into effect?”

 

A consultation on our revised assessment framework will be undertaken in
Spring 2020, and we will listen to the views of providers and other key
stakeholders before committing to any proposed changes. We are therefore
not in a position to confirm when any changes will come into effect.

 

“3 If no decisions have been made regarding the above, could you advise a
timescale for the decisions to be made and the changes implemented?”

 

As stated above, decisions will be made following a consultation exercise
which will be undertaken in Spring 2020. We are not in a position to
confirm at the moment when any changes will be implemented, as we have yet
to establish which proposed changes to implement.

 

We trust this information is helpful to you.

CQC will always endeavour to provide high quality responses to requests
for information and seek to be as helpful as possible. We would therefore
appreciate if you can take some time to complete our online feedback form
by visiting the following link:

[1]https://webdataforms.cqc.org.uk/Checkbox...
 
Any information you provide will be held securely and only used for the
purposes of improving the Information Rights service that CQC provides.

Yours sincerely

 

The Information Access Team

 

Governance and Legal Services

Regulatory Customer and Corporate Operations

Care Quality Commission
Citygate

Gallowgate
Newcastle upon Tyne
NE1 4PA

 

The Care Quality Commission is the independent regulator of health and
adult social care services in England. [2]www.cqc.org.uk. For general
enquiries, call the National Customer Service Centre (NCSC) on 03000
616161 or email [3][email address]

 

Personal data is processed in accordance with the General Data Protection
Regulation (GDPR) and relevant data protection law. Information on the
processing of personal data by CQC can be found at
[4]www.cqc.org.uk/about-us/our-policies/privacy-statement

 

Statutory requests for information made under access to information
legislation such as the Data Protection Act 2018, GDPR and the Freedom of
Information Act 2000 should be sent to: [5][CQC request email]

-------------- The contents of this email and any attachments are
confidential to the intended recipient. They may not be disclosed to or
used by or copied in any way by anyone other than the intended recipient.
If this email is received in error, please notify us immediately by
clicking "Reply" and delete the email. Please note that neither the Care
Quality Commission nor the sender accepts any responsibility for viruses
and it is your responsibility to scan or otherwise check this email and
any attachments. Any views expressed in this message are those of the
individual sender, except where the sender specifically states them to be
the views of the Care Quality Commission. Information on how the Care
Quality Commission processes personal data is available here
http://www.cqc.org.uk/about-us/our-polic...

References

Visible links
1. https://webdataforms.cqc.org.uk/Checkbox...
2. http://www.cqc.org.uk/
3. mailto:[email address]
4. http://www.cqc.org.uk/about-us/our-polic...
5. mailto:[CQC request email]