Areas of concern

Owen Stevens made this Freedom of Information request to Department for Work and Pensions Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was refused by Department for Work and Pensions.

Dear Department for Work and Pensions,

This written question states that the department has gathered 'data and insight into customers’ top areas of concern': https://questions-statements.parliament....

Please provide these data and insights into customers' top areas of concern. If a paper, briefing, or other documents has been written with the aim of explaining or summarising the data and insights then please provide this.

Yours faithfully,

Owen Stevens

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DWP Central FOI Team,

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Dear Owen Stevens,

I am writing in response to your request for information, received 2nd
February.

Yours sincerely,

DWP Central FoI Team

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'Areas of concern'.

I believe that the public interest in favour of publication outweighs those factors counting against publication.

ACSSLs are presumably flagging these systemic concerns to inform the work of the Serious Case Panel. ACSSLs and the Serious Case Panel were introduced by DWP following the deaths of Alexander Boamah, Errol Graham, Jodey Whiting, and Philippa Day. These deaths led DWP to make changes to legislation and guidance to address what DWP must have recognised were systemic problems affecting those individuals. There is a public interest in knowing what issues are now being flagged up as systemic problems.

There is also a public interest in knowing whether the introduction of ACSSLs is an effective feedback mechanism for DWP. DWP does not appear to have done any form of evaluation regarding the introduction of ACSSLs, and seems to collect very few stats about their work, and so the means we have for judging whether their introduction is effective is to request the feedback they are providing to DWP.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/a...

Yours faithfully,

Owen Stevens

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
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Information on the Department for Work and Pensions can be accessed on
gov.uk here - [2]http://www.gov.uk/dwp
 
 

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DWP freedom-of-information-requests, Department for Work and Pensions

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freedom-of-information-request@dwp.gov.uk,

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Dear Owen Stevens,

I am writing in response to your request for information, received 23rd
February.

Yours sincerely,

DWP Central FOI Team

Owen Stevens left an annotation ()

Complaint to ICO

Owen Stevens left an annotation ()

ICO ref: IC-162284-M3N9

DWP freedom-of-information-requests, Department for Work and Pensions

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Dear Owen Stevens,

I am writing in response to your request for information, received 2nd
February.

We are sending this response to your business address at the same time as
replying using the WDTK details supplied in the event that this account is
no longer receiving emails. If you require a response to the WDTK record
then please notify us once that has been activated to receive this revised
reply.

Yours sincerely,

DWP Central FoI Team

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Owen Stevens left an annotation ()

This FOI is mentioned in this document: https://ico.org.uk/media/action-weve-tak...

Owen Stevens left an annotation ()

DWP freedom-of-information-requests, Department for Work and Pensions

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Dear Mr Stevens,

Following the ICO Decision Notice, attached, please see the above revised reply and Annex A.

Kind regards
DWP Central FoI Team.

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Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'Areas of concern'.

A fresh response has been provided following the Commissioner's decision.

My request was for “data and insights” and requested that “[i]f a paper, briefing, or other documents has been written with the aim of explaining or summarising the data and insights then please provide this”.
I acknowledge that DWP have provided data.

The DWP response states that this data has helped evidence and provide the perspective of some of DWP’s most vulnerable customers for work taken forward across DWP.

DWP, in it’s interactions with the Commissioner, explained that data alone does not provide insight. ‘Insight’ implies understanding of an issue rather than simply presenting figures. And the Commissioner considered that the request covered information provided to teams such as the Serious Case Panel.

However, it seems unlikely that the data provided is the extent of the information provided by ACSSLs, to teams like the Serious Case Panel, to influence work across DWP.

No insights and no papers, briefings, or other documents have been provided and DWP have not explained the reason that they have not been provided. DWP has provided links to Serious Case Panel minutes and the Department’s Annual Report and Accounts, but the requested information is not available via those links.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/a...

Yours faithfully,

Owen Stevens

DWP freedom-of-information-requests, Department for Work and Pensions

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freedom-of-information-request@dwp.gov.uk,

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Our ref: IR2023/33373

Dear Owen Stevens,

Thank you for your FOI review request which was received on 28th April.

Whilst we aim to respond to review requests within 20 working days,
unfortunately on this occasion we need more time.

Please remember to quote the reference number above in any future
communications.

Yours sincerely,

DWP Operations Freedom of Information Team

Dear Department for Work and Pensions,

Please indicate when I should expect a response.

Yours faithfully,

Owen Stevens

DWP freedom-of-information-requests, Department for Work and Pensions

Thank you for contacting the Department for Work and Pensions (DWP).
 
This is an automated confirmation that your request for information has
been received by the DWP Freedom of Information mailbox and will be
processed accordingly.
 
Please note that this mailbox is for Freedom of Information (FOI) or
Internal Review (IR) requests only – If you have submitted a non FOI or IR
related email then we may not be able to action it.
 
 
Timescales for responding
 
Freedom of Information (FOI) Requests
 
If your email is a valid FOI request, as per Section 8 of the FOI Act
2000, you can normally expect a response within 20 working days.
 
Internal Review (IR) Requests
 
You can normally expect a response within 20 working days.
 
We will respond to all valid FOI and IR requests within our statutory
timescales, if we are unable to do so then we will contact you to explain
why. Please note that we are not able to process your FOI or IR request in
any shorter timescales that you may indicate.
 
 
Receiving a response from us
 
Please note that email FOI and IR responses will be issued from [email
address]
 
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk by your email account
provider.  
 
 
Further Information
 
Should you have any further queries in connection with your FOI or IR
request please contact us.
 
More information on the DWP can be accessed on gov.uk here –
[1]https://www.gov.uk/government/organisati...
 

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freedom-of-information-request@dwp.gov.uk,

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Dear Owen Stevens,

I am writing in response to your request for information, received 28th
April.

Yours sincerely,

DWP Central FoI Team

Owen Stevens left an annotation ()

ICO complaint

Owen Stevens left an annotation ()

ICO ref IC-242779-L8W8

Jason Kevin Erickson left an annotation ()

You might be interested in the DNS article 20th July article “MPs launch inquiry into DWP safeguarding, after decade of deaths” MPs are to launch an inquiry into safeguarding arrangements at the Department for Work and Pensions (DWP), following countless deaths of disabled benefit claimants linked to its actions and failings over more than a decade.