Area Performance Summaries

The request was successful.

Dear Children and Family Court Advisory Support Service,

You say that "Area Performance Summaries are produced on a monthly basis to provide Assistant Directors and Heads of Practice with a detailed picture of their Service Area’s performance, allowing them to identify strengths and areas for improvement"

Please would you provide copies of your Area Performance Summaries for January and February of 2017 for the following areas taken from your Service Area details page at: https://www.cafcass.gov.uk/contact-us/fi...
Area Performance Summaries for A8, A14, A16, and A17

Yours faithfully,

G. Harrison

Governance - Cafcass, Children and Family Court Advisory Support Service

1 Attachment

Dear G Harrison,

 

Thank you for your email.

 

Please accept this as a formal acknowledgement of your Freedom of
Information request which was received on 29 May 2017. Your reference
number is CAF 17-60.

 

We aim to respond to you promptly, and at the latest 20 working days from
receipt of your request. You will therefore receive a response on or
before 26 June 2017.

 

Kind regards,

 

Governance Team | Cafcass

* [1][CAFCASS request email] | ü [2]www.cafcass.gov.uk 

[3]Cafcass_Logo_2014_email

 

 

 

References

Visible links
1. mailto:[CAFCASS request email]
2. http://www.cafcass.gov.uk/

Governance - Cafcass, Children and Family Court Advisory Support Service

4 Attachments

Dear G Harrison,

 

Thank you for your email.

 

Please find attached our response to your Freedom of Information request.

 

Kind regards,

 

Governance Team | Cafcass

* [1][CAFCASS request email] | ü [2]www.cafcass.gov.uk 

[3]Cafcass_Logo_2014_email

 

 

 

 

 

References

Visible links
1. mailto:[CAFCASS request email]
2. http://www.cafcass.gov.uk/

G. Harrison left an annotation ()

You'll see that Cafcass say

"Area Performance Summaries are produced on a monthly basis to provide Assistant Directors and Heads of Practice with a detailed picture of their Service Area’s performance, allowing them to identify strengths and areas for improvement"

...and yet when you view the actual reports provided to their senior team all you'll see are amounts of cases and time taken - there's no detailed analysis of case types, of complaints, or more importantly, of any outcomes for the families and children - Cafcass are merely reporting internally on their performance as a metric of time taken.

In a commercial organisation , or one actually focused on what Cafcass are supposed to be focused on, this report data would form only PART of the picture. It would be supported by granular reports on types of cases, types of recommendations, whether the courts supported those recommendations, and even so far as to record how many times the parties have had to return to court.

Instead, they simply measure numbers of cases and time taken - and that's the ONLY picture they wish to present to themselves and to the outside world.

They're like a sausage factory. Meat in -> sausages out. Done... except without the Quality Assurance.

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