Area 7, Amey & 'Spread Book' with regard to DCP Works

Mr P Swift made this Freedom of Information request to National Highways Limited

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Dear Highways England Company Limited,

With regard to Damage to Crown Property attendance and repair billing to Highways England, I understand ‘white collar staff’ Amey are contractually allowed to ‘spread book’ Please:

1. Explain ‘spread book’ in the context of charges presented by Amey to Highways England following damage to the SRN
2. Provide the information relating to ‘spread book’, ‘adjustments’ and ‘credits’ and

3. provide the information relating to your stated inability to recover overpayments to Amey, why Highways England can do nothing about it

I understand your staff have raised issues (made the point) about white collar staff Amey being contractually allowed to ‘spread book’, that handlers/HE cannot question it. Seemingly, the response is it is just a case of “it is white collar”, an ongoing issue & another case of having to make adjustments. Please:

4. Explain the term ‘white collar’ in this context
5. provide the internal concerns raised about the above conduct

6. Which other areas / contracts are subject to the ‘spread book’ arrangement

Yours faithfully,

Mr P Swift

Highways England, National Highways Limited

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Thank you for your email to Highways England.

 

If you’re reporting a real time issue which requires immediate attention
please call the Customer Contact Centre on 0300 123 5000.

 

A map of the roads for which we are responsible can be found here
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Dear Highways England Company Limited,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Highways England Company Limited's handling of my FOI request 'Area 7, Amey & 'Spread Book' with regard to DCP Works'.

You have failed to respond within 20 working days

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/a...

Yours faithfully,

Mr P Swift

Highways England, National Highways Limited

This is an automated response:

 

Thank you for your email to Highways England.

 

If you’re reporting a real time issue which requires immediate attention
please call the Customer Contact Centre on 0300 123 5000.

 

A map of the roads for which we are responsible can be found here
[1]https://assets.publishing.service.gov.uk....
If the road you’re interested in isn’t on this map it will fall under the
jurisdiction of the local authority. You can find details of local
authorities using the search facility on the gov.uk website at:
[2]https://www.gov.uk/find-your-local-council

 

If your email does relate to an issue on Highways England's network it
will be passed to the relevant team within Highways England and they will
respond to you within a maximum of 15 working days.

For more information on how we use your data please check our privacy
notice at: [3]https://www.highwaysengland.co.uk/privacy

 

If you’ve made a request under the Freedom of Information Act we will
respond to you within a maximum of 20 working days. Your request will be
dealt with in line with government guidelines:
[4]https://www.gov.uk/make-a-freedom-of-inf...

 

Please be advised that emails may be monitored for training and quality
assurance purposes.

 

Kind regards

 

Highways England Customer Contact Centre

 

This email may contain information which is confidential and is intended
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recipient, you are hereby notified that any copying, distribution,
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notify the sender and destroy it.

Highways England Company Limited | General enquiries: 0300 123 5000
|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[5]https://www.gov.uk/government/organisati... |
[6][Highways England request email]

Registered in England and Wales no 9346363 | Registered Office: Bridge
House, 1 Walnut Tree Close, Guildford, Surrey GU1 4LZ

Consider the environment. Please don't print this e-mail unless you really
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References

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4. https://www.gov.uk/make-a-freedom-of-inf...
5. https://www.gov.uk/government/organisati...
6. file:///tmp/[Highways England request email]

Mr P Swift left an annotation ()

to ICO 04/05/2021 @ 06:40

FOI Advice, National Highways Limited

1 Attachment

Dear Mr Swift,

 

Please find attached Highways England’s response to your request of the 30
March 2021.

 

Kind Regards

Highways England FOI Team 
Web: [1]http://highwaysengland.co.uk

 

This email may contain information which is confidential and is intended
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strictly prohibited. If you have received this email in error, please
notify the sender and destroy it.

Highways England Company Limited | General enquiries: 0300 123 5000
|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[2]https://www.gov.uk/government/organisati... |
[3][Highways England request email]

Registered in England and Wales no 9346363 | Registered Office: Bridge
House, 1 Walnut Tree Close, Guildford, Surrey GU1 4LZ

Consider the environment. Please don't print this e-mail unless you really
need to.

References

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2. https://www.gov.uk/government/organisati...
3. file:///tmp/[Highways England request email]

FOI Advice, National Highways Limited

1 Attachment

Dear Mr Swift,

 

Please see attached for the internal review ref. IR 101994 of your freedom
of information request ref. FOI 101994.

 

Kind Regards

 

Jonathan Drysdale

Freedom of Information Officer (HE)

Information & Technology

Highways England | Piccadilly Gate | Store Street | Manchester | M1 2WD

Web: [1]http://highwaysengland.co.uk

 

This email may contain information which is confidential and is intended
only for use of the recipient/s named above. If you are not an intended
recipient, you are hereby notified that any copying, distribution,
disclosure, reliance upon or other use of the contents of this email is
strictly prohibited. If you have received this email in error, please
notify the sender and destroy it.

Highways England Company Limited | General enquiries: 0300 123 5000
|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[2]https://www.gov.uk/government/organisati... |
[3][Highways England request email]

Registered in England and Wales no 9346363 | Registered Office: Bridge
House, 1 Walnut Tree Close, Guildford, Surrey GU1 4LZ

Consider the environment. Please don't print this e-mail unless you really
need to.

References

Visible links
1. http://highwaysengland.co.uk/
2. https://www.gov.uk/government/organisati...
3. file:///tmp/[Highways England request email]

Dear Highways England Company Limited,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Highways England Company Limited's handling of my FOI request 'Area 7, Amey & 'Spread Book' with regard to DCP Works'.

You have had months to make enquiries in respect of this matter and once again, paid no heed to the law, are in breach of the 20-day requirement to respond. Despite this inordinate amount of time and that the issue will be known to your Area 7 contractor, claims handlers within Highway England and lawyers, you can locate nothing about an agreement that prevents credits/adjustments advising:

'As far as we are aware there have been no formal internal concerns raised about the above conduct, therefore the information you have requested falls under Section 1(1)(a) of the Freedom of Information Act 2000 as information not held by Highways England.'

Please explain the enquiries you have made and the use of 'formal'; how else could the 'points made' be recorded, held?

This request should be read in conjunction with
'Highways England have …. ‘Not A Clue!’ and … no control'
https://www.englandhighways.co.uk/highwa...

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/a...

But for your ease of reference and l to locate an example, please see the files (Amey, HE and SHMA) relating to Amey Works number: M741200402. the mail received form your lawyers can be reviewed here: https://www.englandhighways.co.uk/can-hi...

Yours faithfully,

Mr P Swift

Highways England, National Highways Limited

This is an automated response:

 

Thank you for your email to Highways England.

 

If you’re reporting a real time issue which requires immediate attention
please call the Customer Contact Centre on 0300 123 5000.

 

A map of the roads for which we are responsible can be found here
[1]https://assets.publishing.service.gov.uk....
If the road you’re interested in isn’t on this map it will fall under the
jurisdiction of the local authority. You can find details of local
authorities using the search facility on the gov.uk website at:
[2]https://www.gov.uk/find-your-local-council

 

If your email does relate to an issue on Highways England's network it
will be passed to the relevant team within Highways England and they will
respond to you within a maximum of 15 working days.

For more information on how we use your data please check our privacy
notice at: [3]https://www.highwaysengland.co.uk/privacy

 

If you’ve made a request under the Freedom of Information Act we will
respond to you within a maximum of 20 working days. Your request will be
dealt with in line with government guidelines:
[4]https://www.gov.uk/make-a-freedom-of-inf...

 

Please be advised that emails may be monitored for training and quality
assurance purposes.

 

Kind regards

 

Highways England Customer Contact Centre

 

This email may contain information which is confidential and is intended
only for use of the recipient/s named above. If you are not an intended
recipient, you are hereby notified that any copying, distribution,
disclosure, reliance upon or other use of the contents of this email is
strictly prohibited. If you have received this email in error, please
notify the sender and destroy it.

Highways England Company Limited | General enquiries: 0300 123 5000
|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[5]https://www.gov.uk/government/organisati... |
[6][Highways England request email]

Registered in England and Wales no 9346363 | Registered Office: Bridge
House, 1 Walnut Tree Close, Guildford, Surrey GU1 4LZ

Consider the environment. Please don't print this e-mail unless you really
need to.

References

Visible links
1. https://assets.publishing.service.gov.uk...
2. https://www.gov.uk/find-your-local-council
3. https://www.highwaysengland.co.uk/privacy
4. https://www.gov.uk/make-a-freedom-of-inf...
5. https://www.gov.uk/government/organisati...
6. file:///tmp/[Highways England request email]

Mr P Swift left an annotation ()

This request is linked to:
https://www.whatdotheyknow.com/request/a...

FOI Advice, National Highways Limited

1 Attachment

Dear Mr Swift,

 

Please find attached the internal review ref. IR 101994 of your freedom of
information request ref. FOI 101994.

 

Kind Regards

 

Jonathan Drysdale

Freedom of Information Officer (HE)

Information & Technology

Highways England | Piccadilly Gate | Store Street | Manchester | M1 2WD

Web: [1]http://highwaysengland.co.uk

 

This email may contain information which is confidential and is intended
only for use of the recipient/s named above. If you are not an intended
recipient, you are hereby notified that any copying, distribution,
disclosure, reliance upon or other use of the contents of this email is
strictly prohibited. If you have received this email in error, please
notify the sender and destroy it.

Highways England Company Limited | General enquiries: 0300 123 5000
|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[2]https://www.gov.uk/government/organisati... |
[3][Highways England request email]

Registered in England and Wales no 9346363 | Registered Office: Bridge
House, 1 Walnut Tree Close, Guildford, Surrey GU1 4LZ

Consider the environment. Please don't print this e-mail unless you really
need to.

References

Visible links
1. http://highwaysengland.co.uk/
2. https://www.gov.uk/government/organisati...
3. file:///tmp/[Highways England request email]

Mr P Swift left an annotation ()

25/06/2020 HE response:

On 28 May 2021 Highways England issued a response under FOI 101994 answering each of the questions raised. You had previously raised an internal review because the information had not been provided within the statutory 20 working day timeframe and I have dealt with that in another response so do not intend to revisit it here

On 28 May 2021 you requested an internal review of the response provided to question 5. The request for review did not appear to include the other questions so I have concentrated my review on the response to question 5 alone.

I have now had the opportunity to review the request and the response, and discuss this with the relevant parties and I have found that the response provided on 28 May 2021 was correct and answered the questions based on the information held by Highways England.

To explain further we are aware that you are in possession of some internal correspondence between Highways England employees where they comment on this. However, Highways England holds no physical records of any internal concerns, formal or otherwise, being made about this conduct beyond the comments made by the member of the claims team who was simply providing an answer to a question asked of them and we do not consider this to be a raising of a concern about this conduct. In any event given that you are already hold a copy of this correspondence, I do not believe there is any requirement by Highways England to provide this again now should you believe it is in scope.

You have also asked how else concerns could be raised and to answer that is, verbally. However, if made verbally, these conversations are not physical records and as such do not fall under the provisions of the Freedom of Information Act 2000, which has been explained to you in the past is only covers physically held information such as letters, e-mails, documents and so on.

Therefore, as there is no physical information held on internal concerns raised about the conduct there is no information that Highways England can provide in relation to question 5 and this was indicated in the original response on the 28 May 2021

In conclusion, I am satisfied that the response provided on 28 May 2021 is correct and that no further action is required by Highways England.

If you are not satisfied with the outcome of this review you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Yours sincerely

Jonathan Drysdale
Freedom of Information Officer