Are your Bills and Notices in English Grammer as per the Oxford Styles Manual

Georgios Christodoulou made this Environmental Information Regulations request to Southern Water Services Limited
You only have a right in law to access information about the environment from this authority

The request was successful.

Georgios Christodoulou

Dear Southern Water Services Limited,

We will be grateful if you would kindly confirm if your bills and notices are using the English grammer as per the Oxford Guide to Style, formerly known as Hart's Rules.

Yours faithfully,

Georgios Christodoulou

Southern Water Services Limited

Dear Customer,

 

Thanks for your email. We’re on the case and will respond within 10
working days.

 

If you need to contact us, call 0330 303 0277 (Calls charged at local
rate) between 8am–7pm, Monday to Friday and from 8.30am–2pm on Saturdays,
or check out our website [1]https://www.southernwater.co.uk/

 

Please don’t reply as this is an automatic message.

 

Thanks,

The Southern Water Customer Service team

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company number 2366670, registered in England and having its registered
office at Southern House, Yeoman Road, Worthing, BN13 3NX, England. In
sending this e-mail the sender cannot be deemed to have specified
authority and the contents of the e-mail will have no contractual effect
unless (in either case) it is otherwise agreed between Southern Water
Services Limited and the recipient.

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Customerservices@southernwater.co.u, Southern Water Services Limited

   
 
 
Date:
30 October 2019
 
Contact:
0330 303 1271

 

Dear Mr Christodoulou

 

TThe he Environmental Information Regulations 2004

Request for Information Reference 8001748392

 

Thank you for your request for information which we received on 21 October
2019. We have dealt with your request under the Environmental Information
Regulations 2004. This letter provides the response to your request, which
reads as follows:

 

We will be grateful if you would kindly confirm if your bills and notices
are using the English grammer as per the Oxford Guide to Style, formerly
known as Hart's Rules.

 

I can confirm that Southern Water does hold information of the type you
have requested as follows:

 

Southern Water do not base the bills and notices on the Oxford Guide to
style, formerly known as Hart’s Rules. We follow our own in-house style
which has been developed internally and adopts a style of plain English.
The bills and notices are designed to be as simple as possible and to
clearly show customers the next steps. The font and font size we use is
recommended by Ofwat and the Consumer Council for Water and all our
notices and bills designs are overseen by our Legal Department.

 

We are entitled to make a reasonable charge for information provided under
the Regulations. Details of our charging scheme can be found on our
website:
[1]https://www.southernwater.co.uk/environm....
In this case we have decided to waive our charge.

 

If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review. Internal review requests should be
submitted within forty working days of the date of receipt of this
response and should be addressed to Robin Churchill, Southern Water
Services Ltd, Southern House, Yeoman Road, Worthing, West Sussex BN13 3NX.

 

If you are dissatisfied with the outcome of the internal review, you can
apply, without charge, to the

Information Commissioner, who will consider whether Southern Water has
complied with its obligations under the Regulations, and can require
Southern Water to remedy any problems. You can find out more about how to
do this, and about the Regulations in general, on the Information
Commissioner’s website at: [2]www.ico.org.uk. Complaints to the
Information Commissioner can be made via the "report a concern" section of
the Information Commissioner's website.

 

Please do not hesitate to contact me if you have any queries.

 

 

Yours sincerely

 

Dawn Gibbs

This e-mail is intended solely for the person or organisation to which it
is addressed. It may contain privileged and confidential information. If
you are not the intended recipient, you are prohibited from copying,
disclosing or distributing this e-mail or its contents (as it may be
unlawful for you to do so) or taking any action in reliance on it. If you
receive this e-mail by mistake, please delete it then advise the sender
immediately. Without prejudice to the above prohibition on unauthorised
copying and disclosure of this e-mail or its contents, it is your
responsibility to ensure that any onward transmission, opening or use of
this message and any attachments will not adversely affect your or the
onward recipients' systems or data. Please carry out such virus and other
such checks as you consider appropriate. An e-mail reply to this address
may be subject to monitoring for operational reasons or lawful business
practices. This e-mail is issued by Southern Water Services Limited,
company number 2366670, registered in England and having its registered
office at Southern House, Yeoman Road, Worthing, BN13 3NX, England. In
sending this e-mail the sender cannot be deemed to have specified
authority and the contents of the e-mail will have no contractual effect
unless (in either case) it is otherwise agreed between Southern Water
Services Limited and the recipient.

This message has been scanned for malware by Websense. [3]www.websense.com

References

Visible links
1. https://www.southernwater.co.uk/environm...
https://www.southernwater.co.uk/environm...
2. http://www.ico.org.uk/
3. http://www.websense.com/