Are your Bills and Notices in English Grammer as per the Oxford Styles Manual

Georgios Christodoulou (Account suspended) made this Environmental Information Regulations request to Southern Electric
You only have a right in law to access information about the environment from this authority

Response to this request is long overdue. By law, under all circumstances, Southern Electric should have responded by now (details). You can complain by requesting an internal review.

Georgios Christodoulou (Account suspended)

Dear Southern Electric,

We will be grateful if you would kindly confirm if your bills and notices are using the English grammer as per the Oxford Guide to Style, formerly known as Hart's Rules.

Yours faithfully,

Georgios Christodoulou

Southern Electric

Thank you for your email. An Agent will respond to your query as quickly as possible, usually within 5 working days. Please do not reply to this email as this is an automated response.

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Georgios Christodoulou (Account suspended)

Dear Southern Electric,

When may I expect a response to my overdue FOI request please.

Yours sincerely,

Georgios Christodoulou

Southern Electric

Thank you for your email. An Agent will respond to your query as quickly as possible, usually within 5 working days. Please do not reply to this email as this is an automated response.
www.southern-electric.co.uk

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Georgios Christodoulou (Account suspended)

Dear Southern Electric,

May we please have a response to our FOI Request.

Yours sincerely,

Georgios Christodoulou

Southern Electric

Thank you for your email. An Agent will respond to your query as quickly as possible, usually within 5 working days. Please do not reply to this email as this is an automated response.
www.southern-electric.co.uk

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Georgios Christodoulou (Account suspended)

Dear Southern Electric,

https://www.whatdotheyknow.com/request/6...

Yours sincerely,

Georgios Christodoulou

Southern Electric

Thank you for your email. An Agent will respond to your query as quickly as possible, usually within 5 working days. Please do not reply to this email as this is an automated response.
www.southern-electric.co.uk

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Georgios Christodoulou (Account suspended)

Dear Southern Electric,

May we please have a reason why you are not responding to our FOI Request.

Yours sincerely,

Georgios Christodoulou

Southern Electric

Thank you for your email. An Agent will respond to your query as quickly as possible, usually within 5 working days. Please do not reply to this email as this is an automated response.
www.southern-electric.co.uk

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Georgios Christodoulou (Account suspended)

Dear Southern Electric,

May we please have a response to our FOI request.

Yours sincerely,

Georgios Christodoulou

Southern Electric

Thank you for your email. An Agent will respond to your query as quickly as possible, usually within 5 working days. Please do not reply to this email as this is an automated response.
www.southern-electric.co.uk

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Georgios Christodoulou (Account suspended)

Dear Southern Electric,

It has been a long time waiting.

Please now respond to our FOI request accordingly;.

Yours sincerely,

Georgios Christodoulou

Southern Electric

Thank you for your email. An Agent will respond to your query as quickly as possible, usually within 5 working days. Please do not reply to this email as this is an automated response.
www.southern-electric.co.uk

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Georgios Christodoulou (Account suspended)

Dear Southern Electric,

When may we expect a reply to our FOI request please.

Yours sincerely,

Georgios Christodoulou

Southern Electric

Thank you for your email. An Agent will respond to your query as quickly as possible, usually within 5 working days. Please do not reply to this email as this is an automated response.
www.southern-electric.co.uk

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Georgios Christodoulou (Account suspended)

Dear Southern Electric,

This is long overdue - when may we have your FOI response please.

Yours sincerely,

Georgios Christodoulou

Southern Electric

Thank you for your email. We're really sorry, due to the continued Covid-19 outbreak, we may take longer than we'd like to respond to you. Your query is really important to us, however at present we're prioritising emergencies, for general queries our on-line services at sse.co.uk are available 24-7, where you can sign up with us, view your bills, change your tariff, give meter readings, make a payment and much more. Please do not reply to this email as this is an automated response.
www.southern-electric.co.uk

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Georgios Christodoulou (Account suspended)

Dear Southern Electric,

We are still waiting for this long overdue FOIA request.

Yours sincerely,

Georgios Christodoulou

Southern Electric

Thank you for your email. We're really sorry, due to the continued Covid-19 outbreak, we may take longer than we'd like to respond to you. Your query is really important to us, however at present we're prioritising emergencies, for general queries our on-line services at sse.co.uk are available 24-7, where you can sign up with us, view your bills, change your tariff, give meter readings, make a payment and much more. Please do not reply to this email as this is an automated response.
www.southern-electric.co.uk

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Southern Electric

Dear Sir/Madam

Thank you for your email. I hope you are doing fine today.

I'm sorry for the delay on my response.

Before I look at your account, I need to check a few details. Please
confirm your full name, first line of address and postcode, plus either
your date of birth or account number.

Kind regards

Ladyou Delfin

Customer Service

--Original Message--
From: [FOI #613349 email]
Date: 13/04/2020 19:43:36
To: [Southern Electric request email]
Subject: Re: [EXTERNAL] Environmental Information Regulations request -
Are your Bills and Notices in English Grammer as per the Oxford Styles
Manual [#12615248]

Dear Southern Electric,

This is long overdue - when may we have your FOI response please.

Yours sincerely,

Georgios Christodoulou

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Georgios Christodoulou (Account suspended)

Dear Southern Electric,

This is not account specific - it is a generic FOIA request.
Please kindly comply.

Yours sincerely,

Georgios Christodoulou

Southern Electric

Thank you for your email. We're really sorry, due to the continued Covid-19 outbreak, we may take longer than we'd like to respond to you. Your query is really important to us, however at present we're prioritising emergencies, for general queries our on-line services at sse.co.uk are available 24-7, where you can sign up with us, view your bills, change your tariff, give meter readings, make a payment and much more. Please do not reply to this email as this is an automated response.
www.southern-electric.co.uk

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Southern Electric

Dear Sir/Madam

Thank you for your recent email, I apologise for the delay in my response.

I would like to help you with your query however, in order to do so, we
would require you to provide a few more details to comply with our data
protection obligations. Can you please provide the following:

* Full name of the account holder
* Customer account number
* Full address and the post code  

Once we have this information, we can then assist you with your query.

We’d like to keep you up to date with information from companies within
the SSE group, can we stay in touch by email?

 

Kind Regards

Allayza Marie Pondivida
Customer Service

 

 

 

--Original Message--
From: [FOI #613349 email]
Date: 04/05/2020 15:07:40
To: [Southern Electric request email]
Subject: Re: [EXTERNAL] Environmental Information Regulations request -
Are your Bills and Notices in English Grammer as per the Oxford Styles
Manual [#12615248]

Dear Southern Electric,

We are still waiting for this long overdue FOIA request.

Yours sincerely,

Georgios Christodoulou

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Georgios Christodoulou (Account suspended)

Dear Southern Electric,

For the umpeenth time - this is not an account specific FOI request - it is a general FOI request.
Now after so lo ng - kindly comply.
Thank You.

Yours sincerely,

Georgios Christodoulou

Southern Electric

Thank you for your email. We're really sorry, due to the continued Covid-19 outbreak, we may take longer than we'd like to respond to you. Your query is really important to us, however at present we're prioritising emergencies, for general queries our on-line services at sse.co.uk are available 24-7, where you can sign up with us, view your bills, change your tariff, give meter readings, make a payment and much more. Please do not reply to this email as this is an automated response.

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Southern Electric

Dear Georgios

Thank you for your email.

I’m sorry I’ve kept you waiting.

So I can ensure this is raised to the appropriate Team can you please
confirm the nature of your request, i.e the information you are seeking?

Kind regards

Harry Saunders

Customer Service

--Original Message--
From: [FOI #613349 email]
Date: 17/05/2020 14:52:43
To: [Southern Electric request email]
Subject: [EXTERNAL] Internal review of Environmental Information
Regulations request - Are your Bills and Notices in English Grammer as per
the Oxford Styles Manual

WARNING: this email has originated from outside of the SSE Group. Please
treat any links or attachments with caution.

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Dear Southern Electric,

For the umpeenth time - this is not an account specific FOI request - it
is a general FOI request.
Now after so lo ng - kindly comply.
Thank You.

Yours sincerely,

Georgios Christodoulou

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Georgios Christodoulou (Account suspended)

Dear Southern Electric,

Please pass this on to the person who conducts Freedom of Information reviews.

This is a generic, and not an account specific, FOI Request.

I am writing to request an internal review of Southern Electric's handling of my FOI request 'Are your Bills and Notices in English Grammer as per the Oxford Styles Manual'.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/a...

Yours faithfully,

Georgios Christodoulou

Georgios Christodoulou (Account suspended)

Dear Southern Electric,

I would like to withdraw this request.

Yours sincerely,

Georgios Christodoulou

Southern Electric

Thank you for your email. We’ll usually get back to you within five working days. You can also register for an online account https://sse.co.uk/manage-energy-online, to view your bills, change your tariff, give meter readings, make a payment and much more. Please don’t reply to this email as this is an automated response.

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Southern Electric

Dear Sir/Madam

 Thank you for your email.

I’m sorry I’ve kept you waiting.

Before I look at your account, I need to check a few details. Please
confirm your full name, first line of address and postcode, plus your date
of birth and account number.

If I can be of any further assistance, please do not hesitate to contact
me again. Should you prefer to discuss the matter over the telephone,
please contact us on 0345 600 2006, our office opening hours are Monday to
Friday 8am to 6pm and Saturday 8am to 2pm.

Kind regards

Joselito Laurente

Customer Service

--Original Message--
From: [FOI #613349 email]
Date: 19/08/2020 12:33:50
To: [Southern Electric request email]
Subject: Re: [EXTERNAL] Internal review of Environmental Information
Regulations request - Are your Bills and Notices in English Grammer as per
the Oxford Styles Manual [#13566505]

Dear Southern Electric,

I would like to withdraw this request.

Yours sincerely,

Georgios Christodoulou

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Georgios Christodoulou (Account suspended)

Dear Southern Electric,

We repeat again for the umpteenth time - this is a generic FOIA enquiry and has nothing to do with any specific accounts with Southern Electric.

Yours sincerely,

Georgios Christodoulou

Southern Electric

Thank you for your email. We’ll usually get back to you within five working days. You can also register for an online account https://sse.co.uk/manage-energy-online, to view your bills, change your tariff, give meter readings, make a payment and much more. Please don’t reply to this email as this is an automated response.
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SSE and associated brands: Southern Electric, Scottish Hydro, SWALEC and Atlantic are all trading names of OVO Electricity Limited registered in England and Wales number 06858121 (supply of electricity and Feed-In Tariffs); OVO (S) Gas Limited registered in England and Wales number 02716495 (supply of gas); OVO (S) Retail Telecoms Limited registered in England and Wales number 10086511 (supply of home phone and broadband); OVO (S) Home Services Limited registered in Scotland number SC292102 (boiler and heating repair, servicing, cover, boiler Installations and electrical wiring cover) and OVO (S) Energy Solutions Limited registered in Scotland number SC386054 (energy efficiency installations and insulation products). The registered office of OVO Electricity Limited, OVO (S) Gas Limited and OVO (S) Retail Telecoms Limited is 1 Rivergate, Temple Quay, Bristol, BS1 6ED. The registered office of OVO (S) Home Services Limited and OVO (S) Energy Solutions Limited is Grampian House, 200 Dunkeld Road, Perth, PH1 3GH. OVO (S) Electricity Limited (Company number 04094263 and registered office 1 Rivergate, Temple Quay, Bristol, BS1 6ED and Financial Conduct Authority firm reference number 805475) is an appointed representative of OVO (S) Home Services Limited. OVO (S) Home Services Limited is authorised and regulated by the Financial Conduct Authority under reference number 695476 for insurance distribution.
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Southern Electric

Dear Sir/Madam

Thank you for your email.

I’m sorry I’ve kept you waiting.

This is to acknowledge the receipt of your email, If I can be of any
further assistance, please do not hesitate to contact me again. Should you
prefer to discuss the matter over the telephone, please contact us on 0345
071 9710, our office opening hours are Monday to Friday 8am to 6pm and
Saturday 8am to 2pm.

Kind regards

Joselito Laurente

Customer Service

--Original Message--
From: [FOI #613349 email]
Date: 06/09/2020 10:21:22
To: [Southern Electric request email]
Subject: Re: [EXTERNAL] Internal review of Environmental Information
Regulations request - Are your Bills and Notices in English Grammer as per
the Oxford Styles Manual [#13566505]

Dear Southern Electric,

We repeat again for the umpteenth time - this is a generic FOIA enquiry
and has nothing to do with any specific accounts with Southern Electric.

Yours sincerely,

Georgios Christodoulou

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Georgios Christodoulou (Account suspended)

Dear Southern Electric,

Are we finally going to get a response to our generic, and not address specific FOI enquiry please.

Yours sincerely,

Georgios Christodoulou

Georgios Christodoulou (Account suspended)

Dear Southern Electric,

When are we going to get a response to our generic and not address specific FOI request please.

Yours sincerely,

Georgios Christodoulou

Southern Electric

Thank you for your email. We’ll usually get back to you within five working days. You can also register for an online account https://sse.co.uk/manage-energy-online, to view your bills, change your tariff, give meter readings, make a payment and much more. Please don’t reply to this email as this is an automated response.
***********************************************************************
SSE and associated brands: Southern Electric, Scottish Hydro, SWALEC and Atlantic are all trading names of OVO Electricity Limited registered in England and Wales number 06858121 (supply of electricity and Feed-In Tariffs); OVO (S) Gas Limited registered in England and Wales number 02716495 (supply of gas); OVO (S) Retail Telecoms Limited registered in England and Wales number 10086511 (supply of home phone and broadband); OVO (S) Home Services Limited registered in Scotland number SC292102 (boiler and heating repair, servicing, cover, boiler Installations and electrical wiring cover) and OVO (S) Energy Solutions Limited registered in Scotland number SC386054 (energy efficiency installations and insulation products). The registered office of OVO Electricity Limited, OVO (S) Gas Limited and OVO (S) Retail Telecoms Limited is 1 Rivergate, Temple Quay, Bristol, BS1 6ED. The registered office of OVO (S) Home Services Limited and OVO (S) Energy Solutions Limited is Grampian House, 200 Dunkeld Road, Perth, PH1 3GH. OVO (S) Electricity Limited (Company number 04094263 and registered office 1 Rivergate, Temple Quay, Bristol, BS1 6ED and Financial Conduct Authority firm reference number 805475) is an appointed representative of OVO (S) Home Services Limited. OVO (S) Home Services Limited is authorised and regulated by the Financial Conduct Authority under reference number 695476 for insurance distribution.
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